-
February 2024 by Dar K.
Kroger is my go-to grocery store for all my shopping needs, and for good reason! With a wide selection of fresh produce, pantry staples, and specialty items, Kroger consistently delivers on quality and variety. Their store layout is well-organized, making it easy to find everything on my list. The staff is always friendly and helpful, ensuring a pleasant shopping experience every time. Additionally, their digital coupons and rewards program offer great savings opportunities. Whether I'm stocking up for the week or grabbing a quick snack, Kroger never disappoints. Five stars for their excellent selection, customer service, and overall convenience!
-
January 2024 by Noelani C.
I wrote a review roughly 8 months ago, about my first encounter with the manager "Keith" here and how rude he was and disrespectful. This past week I had another encounter with the manager, where it led to him being reported to corporate and being very unprofessional and using profanity. I would strongly recommend not to come to this location. I always feel uneasy when I am shopping as he walks around and makes me feel very uncomfortable. All other staff is wonderful, feel very bad for them to have to work with him. Hopefully this problem can get fixed, since I have also seen others complain about him as well.
-
September 2023 by Noelle S.
Kroger seems to be noticeably going downhill - does anyone know what is going on?! They are unionized, so the pay and service should be good, riiiigghht? Both the Roswell and Crabapple stores are now woefully understaffed and the shelves somewhat empty. I'm told by (don't want to reveal source) that they are eliminating the deli because they can't staff it. Wow. In Roswell on Sept 7, someone made an announcement about the new robot cashier - whoo hoo.... We don't need robots, we need humans. My cashier was the only one open, she had no bagger, and in the middle of my order she was told to go on break. She ignored the manager. So, yesterday I tried Walmart for groceries. Same bad service, but cheaper. To summarize: I can go to Lidl, Aldi, or Walmart if I want exact same bad service for prices better than Kroger, and if I want good prices and great service I can go to Trader Joe's. Get it together folks, you are losing this customer.
-
May 2023 by Rachel B.
I'd call this your average Kroger. As far as appearance and cleanliness, I've seen much newer, cleaner, and larger Kroger stores, but also seen the other far end of the spectrum -- this one falls in the middle. Service is decent too -- most of the staff are willing to assist when you ask for help and are friendly enough checking out. They do have one of the happiest greeters of any store I've ever known! I don't know his name, but he's been there for years and his positive aura always makes me smile. :)
-
May 2023 by Soul M.
The reason I am giving this store a one star is because of their "manager". Taller middle-aged black guy. One of the rudest people I have ever had the displeasure to meet. I held off several times for months from writing this review, but the moment I get into the store I feel like the guy is treating the customers like shit. He walks around with a chip on his shoulder. I genuinely feel like Im close to be assaulted when he is around. Terrible person and has no business being around customers or customer service. The store employees are generally nice. I feel bad for them having to deal with him.
-
October 2022 by Jonathan A.
bought breaded 4 chicken tenders for 9.50 and where harder than shoe leather . seriously pathetic I will not go there again . waist of money!!!
-
August 2022 by Russell G.
Giving it a three star rating because normally I leave this store brand very happy. Only this time I was charged more than the listed price on the item was not honored. When oranges were rang up the price was $2.00 more than it showed on the label under the product. I explained the issue and was asked if the sign mentioned a digital coupon and I said there was no mentioned of a coupon. Being in a rush I didn't have time debate the issue. Once in a land long ago companies tried to please customers. Now i am thinking those days are over. Not pleased with this transaction
-
December 2021 by tony j.
Stay away, Very rude custermer service ! Went to the custermer servies two check out with two items one being a bag of chips which was listed 3 for 5.98 when they rang it up they told me they where 3.27 , I turn aroung and pointed to the sign that they where !.99 I was told that was if you bought 3 bags, I said thats not the Publix does it, I was told that this wasnt Publix ! I said no thanks you can keep these items and left without buying anything !
-
October 2021 by Lou P.
I just bought a large bag of Hershey Assortments (Oct. 30) got home, tried some and found it to be spoiled. I look at the bag and it expired on Sept. 30. I did not want children getting these for Halloween, so tried calling 4 times, asking on the automated service fir "Manager", "Customer Service", "Complaints" and then "A Human Being". No one ever picked up the phone.
-
October 2021 by Catharine R.
This is only regarding the Crabapple Kroger pharmacy. I was told by William to head to the store and he'd have my prescriptions ready. We switched insurance so to even get this far has been a hassle. I get here to pick up my very needed medications and I'm informed it will be 20 minutes. I'm very unimpressed! I was told they would be ready or I wouldn't have come. Finding a different pharmacy.
-
September 2021 by Ryan F.
I went to this store to get a money order their website says customer service closes at 8 I got there at 7:40 and saw a closed sign and no one at the desk I usually never go to this location even though it's close to home for this very reason it is a poorly run store and very unprofessional
-
June 2021 by Meena C.
GAH! I love Kroger! I wish they were open in Birmingham... they would be my go to grocery spot! I needed to pick up a few things while I'm town, and while this is not my go to Kroger in Alpharetta, it certainly met my expectations. I was able to find everything I needed (and more). Employees were friendly and opened a lane when they saw I was waiting to check out. Def. recommended stopping here for groceries and other goods!
-
April 2021 by Jes G.
I actually drive out of my way to come to this Kroger, and pass three different Publix on the way to get here. This location is always well stocked and clean. It's tucked back in the strip mall lot, but it does have a gas station there as well, so it's doubly worth the stop. I've had great experiences here with the staff, and I've also had less than great experiences, but I will take this location over any of the local Publix for the prices and the stock selection. There's also the Aldi across the street, but I'm not a huge fan of them either, so if you have a chance, and you're a Kroger junkie like me, this is definitely worth the stop. Now, I know, if you want to go to a fancier Kroger closer to Atlanta, you certainly can, but you get your bang for the buck here, even though they don't have all of the fresh bins and options like some of the other locations, but they do have the sushi station, so you have to pick your battles.
-
March 2020 by Eddy H.
This is my local Kroger store. The store is large with a good selection of products. Before the current virus scare, they were open later than other local grocery stores, such as Publix and Trader Joe's. They have pretty good sales promotions. If you sign up for the Kroger club and use your phone number when you check out, you'll get the lower price. My only concern with this store is that the associates are not very friendly. The cashiers are often distracted and focused on carrying on conversations with other employees while they check you out. If you walk by an employee on the floor, they don't greet you or ask if they can help you find something. For these reasons, I trend to shop at the Publix down the road because the employees and more friendly and helpful.
-
March 2020 by Visa E.
My neighborhood store.. But dang... Can they help my brotha at the deli.. How u put one guy who really don't know prices to everything in the deli?? Who is managing this place.. Get it together. Check on it please.
