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June 2023 by Josh Bowman
I had an unfortunate experience with this business, primarily due to the unprofessional conduct of its owner. The owner displayed a remarkable level of rudeness, disrespect, and anger. There have been rumors circulating on the island about the owner resorting to harassment tactics, utilizing personal and family accounts to spread hateful messages in response to negative reviews. It's disheartening to witness such a sad and bitter existence. As a result of this encounter, I have decided to switch to another service provider.
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June 2023 by Carra Zambetti
The best place on island for not only shopping needs, but also printing! I truly love going to see the wonderful people working here! They are beyond helpful and are always so happy. Thank you for all you guys do up there!
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June 2023 by Ca Zam
The best place on island for not only shopping needs, but also printing! I truly love going to see the wonderful people working here! They are beyond helpful and are always so happy. Thank you for all you guys do up there!
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October 2022 by PakMail _.
Are you kidding me!!! You are trashing Pak Mail. I have a service dog when I enter Pak Mail. He has a VEST WITH HIS NAME AND PHOTO ID. Can you not read the sign on the door? You were not in possession of "service dog" papers on you. Furthermore, if you go into a hospital and you see a sign that says " No entry without masks", do you throw a fit? I think you have libeled and slandered this business on this island and obviously you are not from here, where manners and respect reign supreme. I have a business in a city of 2.5 million people and if a sign on the door says "no dogs but service dogs" I am certain you are able to read. You have shot your mouth off in the wrong community. My SUGGESTION IS TO REMOVE THIS pack of lies because I will be the first in line to give a deposition. My guess is everywhere you go you expect special treatment. You are on an island where people will not tolerate you nor your behavior. I am constantly dropping off packages and have personally expierenced the owners telling people "no dogs allowed" Your dog could have bitten someone leaving these people open for a law suit. And, you are on video, the cameras have you and your nasty attitude on display. Get this review off immediately. Face and audio equipment is a beautiful thing. And one more thing, their employess are quality people Gerrge C
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October 2022 by Dani Mannarino
The staff was super friendly and answered all of my questions. They offered a variety of options. It was super easy to print my documents through them and mail them the same day
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October 2022 by Pam L.
While on vacation with my family in St Simons Island, I made a point of buying a number of mementos to send to my family and friends. I used Pakmail to send some packages, and their service was absolutely horrible. It's hard for me to support a company whose owner is so incredibly rude and insensitive to their clientele. They treated me and everyone else there with nothing but contempt. They are extremely rude, avoid making eye contact, and seem resentful of their customers. In my opinion, they should be avoided. In a word, the business is unprofessional. Appears to be the consensus among the other reviews. The issue is with YOU, not the customers, if everyone is complaining about your rudeness and lack of professionalism.
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October 2022 by PeanutButter Mustard
The store owner is very offensive and rude. He treats customers extremely disrespectfully. There are several other businesses on the island where one can get their packaging, shipping and printing requirements met without having to be treated in such a terrible way. I recommend spending your hard earned money with someone who will appreciate the business.
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October 2022 by Island Guy
The staff is so stellar here, and they honestly feel like family. They're always super kind, helpful, and make the experience as straightforward as possible.
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September 2022 by D G.
I love the Pakmail ladies. They are incredibly sweet and I've seen them put up with so much. I don't understand some of the negative reviews, especially the Maltese lady (who I see roped her husband into writing a review on the same day too, lol). If there's a sign on the door that blatantly says "no dogs" and you're so entitled to think that sign doesn't apply to you... then you deserve to be reprimanded. I'm glad you were embarrassed- you should be! Just because some places on the island allow dogs does not mean every place allows dogs. I use Pakmail all the time and I have watched the Pakmail ladies get berated because of something FedEx did or something UPS did (which is out of their control, by the way)... and they could not be any more accommodating and gracious. I highly recommend them!
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September 2022 by Daniel Foxworth
The store owner is very offensive and rude. He treats customers extremely disrespectfully. There are several other businesses on the island where one can get their packaging, shipping and printing requirements met without having to be treated in such a terrible way. I recommend spending your hard earned money with someone who will appreciate the business.
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September 2022 by Andrew Jenkins
Very friendly staff big or small they can ship it . they been very helpful every time
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September 2022 by Sara F.
I had a similar experience to the other negative reviews here. The owner is very unprofessional and rude. I went in yesterday holding my 8-pound, adorable little Maltese, but instead of a friendly greeting or casual chat, I was met with an angry, aggressive tone, saying, I don't allow dogs. " When I said I was holding him, he said he didn't care and didn't allow dogs. Keep in mind that the customers in front of me were fawning over the puppy and petting him as the owner was being so cruel to us, causing us to feel humiliated and spoken down to in front of an audience. Consider hanging a large sign on the door stating you don't allow dogs. On the island, everyone is dog-friendly and accommodating. FedEx, UPS, and USPS will let you bring your dog in your carry bag or your arms, especially if it weighs less than 10-pounds. I encourage you to give them your business instead. Let's support deserving companies to grow. There's a reason some businesses thrive while others struggle to stay afloat; it all comes down to customer service. Update: I'm attaching a screenshot of the private message the owner sent me in which he threatened to scar my dog emotionally. Whoa! This is a whole other level of low. Not only did he treat me horribly and humiliate me, but he also couldn't take any criticism about the level of rudeness and unprofessionalism he displayed. If wanting good customer service implies I'm "entitled," then I'm guilty! Me and the other 99% of people on the planet. PS - I've included a picture of my puppy that the owner threatened to "scar emotionally."
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September 2022 by Daniel F.
Extremely rude owner and very disrespectful to customers. This man has some sort of anger management issue. Spend your money elsewhere. Why support such a person.
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August 2022 by Wendy Miller
I have given them my business for two years and ship quite a bit. Yesterday I had to take my 16 pound chiweenie inside very quickly to mail something. I was holding him and it was way too hot to leave him in the car. It would have taken less then 2 minutes to mail. The older man there was extremely rude and kicked me right out ! Honestly, it wasn’t their policy but his rudeness and tone! I will not be back !
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June 2022 by Tanya B.
The ladies are always so great & helpful. Perfect place to get documents printed and they have a variety of shipping materials at very reasonable prices.
