Soma provides wonderful and amazing customer service, with staff described as very patient, super helpful, very quick, and incredibly knowledgeable about the product line. The experience is consistently fantastic and welcoming, with employees who anticipate needs, offer great recommendations, and go above and beyond. They are very friendly and make customers feel personally attended to, often referring to them by name. Shoppers report finding perfect items quickly, often in under 30 minutes, and appreciate help finding the right fit. The beautiful products are highly loved, including bras, soft and super comfortable pajamas that look great, and the Vanishing Edge panties, which are noted as the only brand that truly doesn't leave panty lines, even during physical activity without riding up. The personal attention ensures customers definitely plan to return.
Wonderful customer service from V - she was very patient and spent quite a bit of time with me. She was very knowledgeable about the product line. Love all the beautiful things I bought!
August 2025
Sara is the BEST! she is super helpful and very quick! I went in there not knowing what bra I wanted or any knowledge about bra. But Sara came and helped me and showed me the bras I was interested in and helped me very fast. Less than 30 minutes I walked away with 2 bras that I love! I will definitely be coming back.
March 2025
Kenna was absolute dream to work with!!! I have never been sized before and she was such an angel. She helped me find the perfect bra in under 20minutes and made the entire store feel so welcoming. Thank you so much Kenna ❤️
