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March 2024 by Kat Joiner
I've seen a few people post about poor communication with customers and subpar customer service - I have to agree. I booked a virtual appointment with this location only to receive a phone call the day of my appointment that this location doesn't offer virtual appointments with a tax pro - why offer a virtual appointment online if that's not an option? My appointment was rescheduled as a phone appointment with a tax pro at another location. I never received a phone call during the rescheduled appointment and when I called this location to to find out why I wasn't contacted as scheduled, my call was redirected to corporate where I was asked to schedule yet another appointment with another tax pro. Clearly HR Block has a lot of internal issues that aren't unique to this location. Overall I wouldn't recommend doing business with this location.Update 3/11/24: I was finally connected with a tax professional however communication with this person in completing my taxes hasn’t been ideal. I’ve had to reach out 2-3 times with the same question before I receive a response.
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March 2024 by TONJA BROWN
I visited today and Alexys was very patient in helping me get a new Emarald card. She gave excellent customer service!
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March 2023 by Patricia
Wrece Mazur no showed. I booked an appointment a week in advance. I received confirmation at the time of booking, and an email reminder the night before. I took the morning off of work for this appointment. Showed up and was told Wrece was not there, and that I wasn’t on his schedule. Will be filing elsewhere.
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March 2023 by Selena Anderson
Using H&R Block to do my taxes was easy and quick. They were very professional and answered all my questions.
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April 2022 by Elizabeth YARBROUGH
I liked the procedure and Forrest. We used Forrest last year as well with excellent results. We plan on a repeat next year.
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April 2022 by Julia Harris
I have been using H&R Block for a number of years and I have always had a professional, helpful experience.
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April 2022 by Veronica Macdonald
Forrest is so knowledgeable, I would never be able to do my complicated taxes.
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March 2022 by Kimmy E
I looked online for a close spot to get help with my taxes. This was a great interaction, especially since we all know how much we dislike taxes! I was coming in to have my taxes completed by the gentleman whom I booked my appointment with. Earlier, I tried doing them online but was stuck and decided I couldn't do it. Instead of the gentleman just making a quick buck, he asked me what I was coming in for and helped me with my issue! I was able to complete mine online, and all thanks to Forrest! Thank you again!
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February 2022 by Chet Jasikiewicz
Tony is so efficient and precise, I always look forward to seeing him at tax time.
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April 2021 by Charley Langston
Great service.
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March 2021 by Yves Neidlinger
My H&R Block tax professional, Forrest Hobbs, always does a great job taking care of me and has helped me get the best tax returns for many years now. Couldn't speak more highly for my experiences over the years.
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March 2021 by Cochise From Cooly High
It's cool... every professional. Just think prices should be lower considering we are in a pandemic.
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March 2021 by Sandra Davis
A very friendly atmosphere, and professional. I never doubt the results.
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March 2021 by Micha Hunter
I have been with yall for 5 year's and I love you guys
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March 2021 by C. Lyneht
Exceptional service, very thorough, professional, friendly and detailed!
