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December 2023 by Heather Hudanish
I went to get a phone for my mom today at around noon, and the kindest, Most helpful man, Jay, helped me. He was very knowledgeable, patient and super friendly. I have been to many Metro PCS's in my day, considering I've been with Metro since 2006, and this was the best experience I've had yet. Jay was amazing and I will definitely be back to thisLocation even though we live all the way in Blairslville, Ga. I hope the owners of this location know what a gem they have. Keep him happy because you don't want to loose him as an employee.
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November 2023 by Yvonne Choi
I was in despair as my device won't charge nor turn on. I went to several repair stores and could not work out the issues. I came in to metro in Sandy springs store. I was greeted with welcoming smile by Mr Jay Lee. He fixed me issues in 5 minutes. Jay has saved me extra hundred $$$ on getting a new device. Professional customer service and excellent knowledge to all metro devices, Jay is a great asset to metro. I have been metro customer for years that his excellent knowledge and quick in resolution, I surly greatly appreciated !!? Kudos to Jay!!
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September 2023 by M.O.G. Legacy
Literally let me stand in line for 4 minutes to tell me that they are closing so they can't help. Mind you it was about twenty minutes before closing time. And said this while they were helping a customer. Strange practices... definitely would not recommend
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September 2023 by Ben
Helpful, knowledgeable and honest staff! Really glad this Metro is the closest one to where I am living!
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May 2023 by magnetic king (MAGNETIC)
Illegal immigrants work at this location and they're practicing gentrification there's no black people that work in this place and they are greedy for sale I'm going to stop supporting these people.....And they should not be working in our establishments
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February 2023 by Aida Khamisi
The asian guy that works there is best employee i have seen .... thank you so muchh
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January 2023 by Joshua Kim
very good here !!
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November 2022 by Mr S.
I only go here. I forgot her name but she wears glasses shoulder length hair ( multi color) I think Evelyn. She's the best!! Helps you pick out the phone for what YOU plan to use it for. Not trying to up sale you or rob you. If a phone is " not a good phone" she advises on others that are better quality. I love her honesty and attention to detail.
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May 2022 by AoDmoney Haley
Don’t get me wrong. Jay has great customer service but.. the lightning cable I bought is defective. The connector to the phone is loose and it won’t charge my phone let alone stay still. And also my account was supposed to be a $60 a month unlimited plan and nothing else, instead it’s $50 plan and also a $16 charge for promotional text messages as an “Added bundle service” or something listed for my account on the myMetro app. I am going up there now actually to get a refund for my lighting cable and resolve the service /money issue. Great service but somewhat fishy for a single visit to have these types of problems. Just saying, make sure y’all are thorough with what you need and reassure that is what you’re receiving! Great service though.
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December 2021 by Haviv Amran
Great service, very friendly, Jay have amazing customer service skills!!!Highly recommend store !!!
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November 2021 by gaby conde
Excellent service
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March 2021 by Cinnamon Gutierrez
I love this place the employees are sooo professional and real especially Jay he's sooo nice and patiently with my all questions.....Thank u.....
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February 2021 by Danny Bowie
Very informative and helpful. Thank you..
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February 2021 by Aladdin Pasha
If there was a no star option I would give it to this store, very rude staff & the manager used the F word often and kicked me out, all that because I had the knowledge of there should not be an activation fee if I was switching from Verizon, did not know any of their names as they did not have any name tags, this was without doubt the worst experience ever
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January 2021 by I Am Reese
I had an issue but 2 reps called me to resolve my issue so I am giving them a 5 star rating. Excellent customer service! Thank you!!!!
