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July 2023 by Cristian Jansenson
I've been a customer of what is now Truist for more almost 30 years. I never had such bad customer service as I had for the last 4-5 months. They keep half of my paycheck hostage almost every month, even though deposit the same amount every month (for 3 years now) and the check comes from a well known bank.
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May 2023 by PATRICK STEPHENS
Lady at this location is worthless might as well just have an atm.
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February 2023 by Life With Phoenix
I believe her name is Lidia and a gentleman named Louis helped me the other day here and the customer service was top tier compared to the stand alone branch I went to in conyers. They were both beyond patient in listening to my concerns as a college student. They were able to get me my refund deposited in a timely manner and stayed on hold to verify my school check for me. Thank you all so much again, now I can pay my deposit to move on campus at my school !
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October 2022 by SY
For anyone who hasn't been to this location, it is a branch inside publix. 2 ATMs and 2 counters with staff providing service. The staff member today is very friendly and helpful. We'll return for sure. Thank you.
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September 2022 by Avril Bless
Wowwww!!! Just Amazing customer service! I have never experienced anything like this before. The tellers stand outside to greet you when they are not with a client. They make you feel like you are their family. They send you mails to notify you of your account negatively the same day and have great online banking program. This is my favorite banking place!
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June 2022 by Echospawn
Solid customer service! First time coming here I was super confused on the location and then discovered it was in the Publix. Its not really an ideal location but I was in a rush and couldnt be happier with my experience with the branch manager there. I've been back once now and again, great experience.
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May 2022 by Donna Rodriguez
Google says they open at 9am on Saturdays. The sign on the front window of this branch says they open at 9am. ….. Yet for some reason, they choose to open at 10:00. A branch manager should have fixed this a long time ago! It’s incredibly frustrating and inconvenient to those of us on tight schedules who rely on the times given
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February 2022 by Chelsey Hartman (Tastefully Eclectic)
Always incredibly friendly and helpful. Needed to wire money recently and they made it such an easy experience. I’ve had experiences with other banks where I’ve asked to wire money and they act like it’s such a weird request and the. make me jump through unnecessary hoops. At Suntrust/Truist, they behave like they deal with this every day — because they’re a bank and they do! I just gave them the account info and amounted needed, signed a paper, and that was it. They were also very friendly and professional the entire time. It was such a relief working with them.
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December 2021 by Joseph Sheffield
I get Fair service from the people that work here. The company is either not up to date with current business advantages like notifying account holder when account is negative to give them a chance to correct the negative. Also at other banks if I try to take out money I don’t have it’ll decline. I don’t want to attach my checking to a savings I just want you to decline a purchase that I don’t have enough money for and notify me if I’m negative. My account can sit negative until it’s closed and they won’t notify you until you owe maximum charges. I don’t feel valued as a business owner because you don’t have things set up to notify me I’m in the negative or even low balance without charging me a fee or making me get another account with you. I will be closing my account. Bank of America is great!
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September 2021 by Busca Y Encontraras
Unbelievable, the teller can’t give you anything more than $500. And then she said I’d have to wait 30 minutes to approve!! You’re better going to another bank
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June 2021 by Morales “AtlantaBattingCage” Coach
Really? Guy very rude and political. Don't bank over here. Save time and better take your money to any other bank... I am sure they will be better than this... horrible service. Lookalike the guy was ready to leave
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April 2021 by Charlie Thomas
This location is open 9am-6pm on Saturday
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November 2019 by Johanna Ortiz
It’s NO LINGER A SUNTRUST
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December 2018 by George Harris
I came in to cash a simple and a lady, named Olive, pretended to have a customer, while she sat in an empty office. I was forced to wait almost thirty mins for the other associate to get to me, as there were two other people in line behind me.
