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March 2025 by Rhonda Ballard
No DEI
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February 2025 by Diamondis Papadopoulos
Very frustrating interaction at Target with a person who was the “manager on site “ and another individual at the return counter.
I had been in this store on two occasions in the past 2 weeks in order to exchange my soda stream CO2 canisters and was told both times that they were out of the pink bottles.
I was advised to call before I came the next time. So I did .
Upon calling this location a very nice young lady named Miya ( worked at the door as a security person ) put me on hold and took the time to check. After a few minutes she came back and told me that …. YES …. there were several canisters on site
Upon going in to exchange and pick up the canisters, the “manager “and the assistant at the return counter again told me that there were none available.
I couldn’t remember the security person who helped me on the phone and happened to get her name wrong but I told both of them that the person I spoke to assured me that there were a dozen or more canisters available.
After trying to convince me that I probably called another store I showed them the number I called
They acknowledged that it was their telephone number.
I asked them to go back and check again and ……lo and behold the hidden canisters were found.
No apology for previously wasting my time on two occasions, no mention that it may have been an oversight on their part.
It almost seemed as if they were annoyed that they found them.
When I went back to speak to the “manager” and I told him that as a customer and as a person who had been in the customer/ people care business for many years, I thought that a simple apology would be appropriate. Instead I was asked at least twice by the “ manager “ what sort of work I did.
I told him that I was a physician…. He then bizarrely asked me “ what type?”
The second time he told me that he wanted to go to medical school
I just think that apologizing to the customer and and mentioning to your customer that you will make sure that you are sorry for the inconvenience is and should be part of customer service in any situation like this.
Unfortunately that was not the case today at this location.
The “ manager “ needs a crash course in customer care and not be focused on what his future plans are when he is speaking to a dissatisfied and annoyed customer
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December 2024 by Miracle Miles
On the evening of December 18, 2024, at 8:00 PM, I arrived at the Target on Roswell Road to do some holiday shopping. While I was at the return desk, I noticed a man seated behind me, but I didn’t think much of it at the time. Once I finished returning my items and moved to the checkout line, I was surprised to see the same man standing directly behind me again.
As I was leaving the store, I was taken aback when he suddenly dashed up behind me, now wearing a Target vest, and requested to see my receipt. This caught me off guard, as I frequent this Target three to four times a week, and I had never been asked to show my receipt upon exiting before.
When I requested the presence of a police officer to clarify the situation, he informed me that the officer was outside and would only come in after he checked my receipt. He insisted that I couldn’t leave without showing it to him. I found this situation confusing and disrespectful, as I had done nothing to warrant such accusations of theft. With over 15 years of experience in customer service, I felt demeaned by the assumption that I was stealing.
When I spoke with Isaac Guerra, he appeared unfazed by the situation and was unable to explain the reason for my stop. As someone in a management position, he should have known how to handle a scenario where a customer feels disrespected. He failed to take any responsibility for the incident and did not offer an apology.
His demeanor suggested that he was more focused on maintaining his authority than addressing the concerns I had raised. I had expected a level of professionalism, especially given the nature of my complaint. Instead, I was met with indifference.
I proceeded to explain my perspective, detailing how the encounter had made me feel undervalued as a customer. Yet, Isaac's responses were dismissive, and he seemed more interested in justifying the actions of his team rather than acknowledging the impact those actions had on me.
It became clear that this was not just a failure on his part but a systemic issue within the organization. If management was unwilling to take customer feedback seriously, then how could I trust that my concerns would lead to any meaningful change?
After our conversation, I left feeling frustrated and disheartened. I hoped to see a shift in how customer interactions were handled, but without accountability from those at the top, I feared that nothing would improve. It was disappointing to witness a lack of empathy in a customer-centric business environment.
Returned everything…..
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December 2024 by Kelly Ann
If you’re going to make all self checkouts 10 items or less, you need to have more than one person on a checkout lane. There’s currently 5 full carts lined up behind me and I had to wait for two. No one else is open. No one I passed ever asked if I needed assistance or even said hello. What the heck is going on here, management?
I will add that this Starbucks is always the opposite experience, including today. So whoever runs this part of the store and all its workers, they can skip the training that the entire rest of the store seems to desperately need.
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October 2024 by danny W
It's pretty good, however I have seen better targets in my life.
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September 2024 by Moon Star
Safe, clean, always stocked. Never a problem getting help. This store cares about it's customers. I only wish they had a bakery like some others.
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August 2024 by 2FOLLOW
Unsafe to shop here! Was almost attacked by a man in the store at night. No footage in the main aisle from store security. I was insulted and called a liar by officer. Will never shop here again!
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July 2024 by Simone Darlington
They've locked up all the stuff in the tech department, phones cases, charge cords, etc. but no one is here to help. One guy came by but he didn't have a key and didn't even bother go to get one. There are help buttons to supposedly call someone to help but no one comes. Been here for at least 10 minutes. Ridiculous.
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July 2024 by 张贵楠（Aaron）
When I buy an Apple product at this Target store, it says it's in stock. The clerk specifically checked for another item and told me that it was no longer available. I showed him the DPCI number and he refused to check and told me to go to another Target store to purchase the product.
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June 2024 by orlando perdigon
I found what I want, easy self check out. And they also speak Spanish inside the store
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May 2024 by Angel Lugo
They took away the food bar :(
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May 2024 by Strawberry
Greeted when entering store, fast friendly service depending on Guest.
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April 2024 by jennifer durham wong
No one likes the sales men chasing them down in the electronic department pushing their phone plan and internet plan. Also don’t like the money beggar in the parking lot.
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April 2024 by Katie Paschal
NOT ACCESSIBLE FOR PEOPLE ON THE AUTISM SPECTRUM. I’m autistic and self checkouts have been a godsend for me, considering my social deficits. Today I went to use the self check as usual, which has NEVER been a problem before, and the employee rudely informed me that self checkout is only for 10 items or less. I completely froze up and couldn’t speak; I felt completely put on the spot and humiliated. I ended up just using the self check anyway which I’m sure made me look like a total a-hole, but it was all I could do to pay for my items and get the hell out of there. I will never come to this location again because it’s not accessible for me anymore. I’d go to walmart before I come here again.
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April 2024 by Susan
There's 2 Krogers in the area that you will have a much better experience at. The corporate greed at Target has gotten so much worse.
Either shut down self-checkout and hire more cashiers, or lay off on the customers that use self-checkout. First, I get yelled at "10 items or less" in the rudest way possible. Then, the employee is breathing down my neck and then has the audacity to ask me if I want a Red Card in SELF-CHECKOUT.
Do not bother shopping here anytime after 7 pm. The line gets extremely long because they shut down self-check and only have 1-2 cashiers on staff because they're too cheap to pay more, despite the nasty inflated prices.
Target is not a fun spot for the girls anymore. It's now a miserable reminder that corporations do not care about our experience and will do anything they can to rob us.
I'm over it.
