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November 2023 by Paula Ann Hunter
So far (tried using a few times) machine is not working out. Nose get stuffy after 1/2 hour and I try to breath through mouth. Chin strap doesn't help. I plan to keep trying, but not feeling positive.
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July 2023 by She got Standards
At the beginning of my journey with Apria for the first 2 phone calls the customer service was good, but afterwards it has been downhill ever since. The original rep did not properly code or provided the proper paperwork to my Insurance company whereby they would not pay the claims because of improper coding. A 2nd Apria rep helped me to straightened out some things that the 1st rep made errors on (that's what the 2nd star is for that 2nd rep and her assistance). Also, Apria was to charge me for a monthly rental CPAP fee that I approved of, but one day I was checking my bank and Apria took out funds automatically that I did not authorize, I only authorized the original CPAP rental funds. I told Apria to never take anything out of my account without my permission. Furthermore, when I call to speak to local reps, they refer to 1-800 numbers that have reps that speak such broken English, you leave the phone call with no resolution. Since November my insurance company has been helping with Apria to get matters straighten out because they are not properly coding the item to get stuff paid. I know we all make mistakes and errors but how hard can it be to resolve an issue that requires the same information each time around. Personally, I would not recommend Apria Healthcare.
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June 2023 by Harold Deal
Professional, helpful and courteous!!!
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May 2023 by Linda Conover
The young woman who called was informative and suggested options for me.
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March 2023 by Todd Arrington
Melissa was extremely friendly and very Helpful!!
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March 2023 by Sonny Schneider
Professional and easy to communicate with staff.
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February 2023 by Scott Wright
Not sure, first time ever using a cpap machine, but not able to sleep the whole night. I have to take it off. I have to contact them to figure out why.
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November 2021 by Tara Anderson
Unprofessional customer service. Brushed me off like we were not important. No stars at all but had to give 1 just to post. Very upset
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November 2020 by Carl Freber
Customer service is awesome they handled all my needs and and kept in contact with me ms A and ms D these lady's went out of there way to take care of my needs and a thanks to the behind the scenes staff members if you have a need this is your place
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November 2018 by Theresa Kube
This is a horrible business. Poor customer service!!!!
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November 2018 by Amy Stoltz
Great customer service. Went above and beyond to assist my family while on vacation. I highly recommend this company
