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April 2024 by Emma P.
not sure if my expectations were too high for a best western or what, but sheesh, this was a rough stay. check in time was at 4pm, but my friends and i were not able to get into our room until 6! at first they claimed that the rooms were still being cleaned, and it would be a 20 minute wait. and then another 20 minutes. and then another. eventually, they told us that no one was able to be checked in until they had ensured that every room had been cleaned... if checkout time is at 11am, how are you still cleaning the rooms at 5pm? furthermore, the room was not particularly clean and the sheets had a lot of weird stains. we were already super stressed for time, having to be somewhere at 7:30, and all of the miscommunication was veeery frustrating. they also made no effort to apologize or offer us anything for the inconvenience, but it did seem that they were a bit short staffed, so i dunno. they did allow us to check out one hour late, though! and the location was amazingly close to river street. overall i don't think i'll be staying at best western again.
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April 2024 by Carly S.
This was a truly a little slice of heaven. We embarked on a journey to Savannah and found that the best western was our home away from home. The beds were immaculate. It was like sleeping on a large fluffy pillow. The staff provided a noise machine (good for my snorers, iyky). They had a vending machine which is always a plus. I walked into the best western skeptical, but it proved me wrong in every aspect. Seriously, a slice of paradise:)
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March 2024 by Fuyme J.
First time staying here and not knowing celebratory week right before thanksgiving weekend Parking can be tough as there is a main lot but a small and additional parking before the hotel Great location for River Street and very accessible to downtown charm bars restaurants shops Service was nice and polite - they appear stressed and short handed Breakfast - sounds to be confusion of hours as majority of people were told 7am to 10am but it really depends on the day as the signed posted 630am to 930am during the week Make your own waffle, ham and egg bake, biscuit gravy, whole pre made cooked eggs, cereal choices, and bread choices There was no vent switch in the bathroom and the ac unit didn't work even though could adjust the thermostat and some of the walls could use a little extra cleaning but for a shower and bed to crash it worked out Central location yes Place to crash yes Cleanliness and communication was the only main concern
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March 2024 by Kimberly Powell
Room was run down & had spiderwebs. the bathroom door wouldn't shut. The full length mirror fell off the wall & hit my daughter. Parking was advertised but there was not enough spaces which made check in stressful & while there was overflow parking it defeated the purpose of picking a hotel where our car would be accessible. Could not use breakfast because it did not start early enough. The lady who checked us in was nice but there was not someone at the desk at night or in morning. After this experience we will stay away from Best Westerns.Walkability: Walkable distance to River Walk
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March 2024 by Dakoda Williams
First and foremost the staff were great, very accommodating and very pleasant and kind. On to the hotel itself. The second night we were they we found 2 cockroaches, 1 in the bathroom and 1 crawling across the tv stand. After trying to call the front desk twice, we went to the front desk and told them our situation. They moved us to a new room in a different part of the facility and comped our parking. The next day we went back to our new room to relax for a bit and found another cockroach in our new room. We went to the front desk again, and they apologized and offered to comp our room and parking again, but ultimately, we ended up canceling the last night there.
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March 2024 by Shelly Herrington
Great location. Great service! Andre in the kitchen is a rock star! Very helpful, attentive and polite.Rooms: Rooms are standard Best Western quality. There is some road noise. Have white noise sound machine.Nearby activities: Close to Market Square and river shops and dining. Check out exhibit at JW Marriott. Can purchase trolley tickets in hotel.Safety: We felt safe there. No concerns.Walkability: Very close to several attractions.
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February 2024 by jenny smallsreed
Hotel staff were absolutely wonderful and were all very accommodating and pleasant to work with but the hotel its self need some work. Originally had a room on the 2nd floor, found two cockroaches, they moved our room & comped our parking. Got moved to the new room, next day found another cockroach. They offered to comp our room and parking again but it was our last night in town and we decided to just cancel which they did without any hesitation. Everyone was very apologetic and understanding but I hope this issue gets resolved.
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February 2024 by Thiago Reis Pimenta
Hotel very well located, close to the main attractions, with a full breakfast! Fitness center is poorly equipped and the acoustics of the rooms need to be improved, but it was a great stay at a good price!
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February 2024 by amy mcdonald
The staff at this hotel is top notch! The guy doing the breakfast bar was absolutely amazing and he definitely made our stay tolerable. I think his name is Andre?! All of the staff were truly amazing.Great location!! A short walk to Riverside.But:Rooms, towels and beds were HORRIBLE! The hotel is on the corner of very busy main roads, so if you are looking for a quiet stay, this is not the place for you.Also:Be ready to pay $30 PER DAY TO PARK IN THEIR PARKING LOT. We booked online and obviously didn’t read the “fine print.”This place was definitely not worth $1,010.53 for 3 nights. At best this is a $100 room. Do yourself a favor and spring for a better hotel.I hope this hotel treats their staff great because they are the only thing going for this hotel.
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February 2024 by luke dolinski
Clean rooms, comfy beds and a great value! All within walking distance to River Street, City Market and the trolley.
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February 2024 by Don Battle
I’ll give this hotel a 3/5.The good. Great location. You can basically walk anywhere in historic district. Fantastic breakfast each morning. Andre, the breakfast attendant did a great job in that department. The concierge was friendly and very helpful.The not so good. Our room was very noisy from the street traffic. Our room lacked some things you would expect in a hotel room. There was no clock and no microwave. One little peeve, the toilet paper holder was about 4 feet from toilet. Haha. All in all we enjoyed our stay in Savannah.
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February 2024 by YoAmo Makeup
The best thing about this place is location, location, location. If you are interested in the historic district/Riverwalk then EVERYTHING is within walking distance. The back of the building is literally across the street to the stairs down into the Riverwalk. (which also means you hear everybody out at night)HOWEVER, the room wasn't the most updated and had no microwave (why?) and the confusing tray coffee maker, and they charge you $30 PER DAY TO PARK in their small narrow parking lot. (the rubber trim on my car was missing by the 2nd day, not saying it happened here but....) At that point just pay for a better dwelling where there's free parking, there are plenty of options even on the same street so still within walking distance to everything.
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February 2024 by Linette Williams
I made our reservation directly with the hotel on the day of our arrival. I was very disappointed when we were checking in and we were told there was a $30 per day for parking! I was not told of this parking fee when I made the reservation. Plus the hotel has on site parking! Never have I had to pay for on site parking at a hotel. I've stayed at hotels all over the country & this is only the second time I've ever had to pay for parking. The hotel was your average hotel. Staff was pleasant. No complaints on the room.
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February 2024 by joshua moseley
Rooms are nice and clean. Front desk staff were easy to work with. Andre and breakfast crew ARE OUTSTANDING!! Best service I have ever received at a hotel by far. Definitely book here again due to the hospitality!!
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February 2024 by Lori Van Camp
Andre at the breakfast area was exceptional! We've been to all 50 states and never experienced service like Andre provided us!Walkability: Walkability was great!
