Budget Car Rental
Car RentalHours:
442 Airways Ave, Savannah GA 31408 Hours
About Budget Car Rental
Budget Car Rental has received mixed reviews from customers, highlighting both positive experiences and areas needing improvement. Several customers praised staff members, especially Reina, for going above and beyond to help during stressful situations. One customer was stranded at the airport during a flight cancellation but was helped by a staff member who offered a pickup, allowing them to get home safely. Reina was also commended for her excellent customer service when a reservation mistake was promptly and kindly handled, turning a potentially stressful situation into a positive experience. However, the reviews also point out some common issues. Customers experienced long wait times, with lines moving slowly and multiple delays at the counter. Some faced trouble with their bookings, including being forced to accept different vehicles than reserved or dealing with a lack of clean cars. Staffing shortages and limited vehicle availability, especially during busy times, contributed to these delays. One customer was disappointed to learn their reserved compact car was now electric, which was not suitable for their needs, and no discount was offered for the upgrade. Additionally, problems like unresponsive roadside assistance and unhelpful staff added to the frustrations. Overall, Budget Car Rental is appreciated for helpful staff and good vehicle options, but customers often encountered long waits, booking issues, and inconsistent service that impacted their rental experience.
Most Recent Reviews
November 2025
Very fast & professional I was off the plane & in my rental car in less than 15 minutes.
October 2025
Poor choice of vehicles, they do not honour upgrades. It seems other staff waited on 1 lady to handle all queues.
October 2025
Over 2 hours for a reserved car and no remorse or apology
More Comments(348)
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- Savannah, Georgia