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March 2024 by Isabella Santa Maria
Hannah is the greatest human to ever walk the face of the earth. She helped me so much when i was having trouble and managed a super quick turnaround. 10/10
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June 2023 by Collin McAtee
I've used this print shop a few times between when I used to go to SCAD and when I moved back to Savannah for remote work. Nearly every time I'm in there, I feel like I'm burdening the employees by just existing. The customer service is awful.I just left there after asking them to print an 18x24in poster. I happily did all the work (pulling up my email, resizing it on photoshop, etc). When I was ready to print it, the single (and visibly disgruntled) employee working in there informed me that it would take 20-30 minutes because they were already printing something else at the time. Since I live close, I asked if I could pop out while they print my work. All I got was a "sure" and, after a long silence, a "...you can leave now."I've never felt less wanted in a space for just existing. Will not be giving this store any more of my business for as long as I live in Savannah.Edit: I received my print, and it's completely washed out. Do I want to go back in there and deal with the rough customer service? Nope. I think I'll just call the $20 a loss.
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March 2023 by Jordan Kurz
Amazing service. So quick, very helpful, just a great experience. Real people doing real work. I was able to talk to them about what I really wanted, and how I could best achieve it. I even had an issue with the way something turned out, partly their fault, mostly my fault, they made it right without hesitation. I was so impressed with their customer service and willingness to work with me. I couldn’t be happier with my final product. Thank you Creative Approach!
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December 2022 by Drew B.
Terrible experience here. The worker on Nov. 15 at 5pm misquoted the price to print magazines and demanded much more than discussed during checkout. The manager was spoken to in regards to the error, who then treated me poorly and offered not much resolution. The print time took over an hour as well. Will absolutely not be back and do not recommend this printing company.
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October 2022 by Lelly Wu
I wish I can read bad reviews before I came. The front desk person is so rude!! I was the first one came in and others followed. The front desk person was ignoring me and asking other people if they need help. I believe clients shouldn’t be treated like this. Thankfully there is another staff who was friendly to help, that’s why I give two stars instead of one.
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October 2022 by Peg Schwing
Thanks to the friendly, professional staff at Creative Approach for getting me out of a real bind, allowing me to meet my deadlines. I am grateful!
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July 2022 by Nicky Hilsaca
Front desk person was massively rude and talked down to us for asking questions she had no answers to. Incredibly frustrating that this is one of the only print shops in town.
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May 2022 by A L
The staff's friendly and accommodating, and the prints turned out well. I worked with Elise on printing a custom size portfolio. I don't print often, but she patiently walked me through the process making sure the materials printed correctly. Pleasant experience.
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May 2022 by FILLATplus Architecture
They are life savers. We had a presentation in the weekend and they were able to do our printing as well as personally deliver them to the destination.Great Service and easy communication.Shoutout to Josh and his team.
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May 2022 by Rowan Larkin
Honestly, I never leave bad reviews but this left an awful taste in my mouth and I won’t be returning.We arrived when there was one other person being helped yet others came after us and were helped and left before us. We did not have a complicated order. One person who came in after us had almost the exact same order.I’m young and have worked in service, so I’d like to think I’m fairly forgiving but this was pretty upsetting. What should’ve taken no more than 30 minutes has now taken 2 hours. My wife is still inside waiting to get her things printed.
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November 2021 by Blake Forkner
I originally reached out to order a tablecloth banner for an event that I had coming up in a few weeks. By the time I got a response back, they told me they could not make the tablecloth banner in time for the event and instead suggested a tablecloth runner that they could have done in time. I was told the product would be complete and available for pick up prior to the event and that I would receive a confirmation when it was available for pick up. I never received any confirmation either by phone or email and therefore never received the product for my event. I tried calling to speak to someone about my product and both there operations manager and customer service representative were extremely rude and condescending. I asked for a refund and was denied. I just picked up my product and the guy seemed busy but was also rude. The product is poor quality and the logo is blurry.
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September 2021 by LE CAFE GOURMET
We came in with as many questions as we had projects. Josh, the aid, was so helpful, patient, and professional. We sincerely appreciated all of his assistance!
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March 2021 by gbby c
THIS PLACE IS AMAZING!!I can not thank them enough for my wedding invitations. They were so sweet to work with and very responsive. For sure exceeded my expectations.Will definitely recommend.Shout out to Molly & Bobby! Ya'll are great!
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January 2021 by kirk booker
Best print service in Savannah Georgia. I can't even call the employees a "staff" they are a TEAM that comes together to make it happen! They are transparent about their limitations while still trying to stretch the boundaries of their capabilities... Which are many. As a business owner... We proudly choose Creative Approach as our one stop business publishing fulfilment center!
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February 2020 by Olivia T.
Came on a busy day with a wait of three hours which was understandable, but then I saw how they operate and it was no wonder why it took so long! They had a small staff that worked at a snails pace who didn't have any sense of urgency. Their system is to have you pick a random number and write it down on a clipboard. They would juust go down the list and call names of people that were waiting and asked if they were ready..but they obviously weren't because they were in line, and then they would proceed to tell them to get on a computer, which was completely full of people just sitting and waiting for someone to come and print their stuff out. It was just complete chaos with no organized system. It didn't help that they were pretty rude to the customers, thinking that since most of them were students that they could treat them like dirt.