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January 2024 by marcus griffin
Lauren is the true mvp, She is very attentive to every question I ask her. She is always kind and considerate, she also pay attention to detail very well. I can honestly she is the Definition of complete customer service/satisfaction.✅Sincerely, Marcus Griffin✅
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January 2024 by stinks san Antonio
Literally everytime I have went in this cricket the Caucasian lady has a very racist attitude,you can definitely tell she don't like Hispanic or black people seeing as I am a black Cuban.See really leaves a bad taste in my mouth and I try avoiding going to this one,but at least she's in the place and you're able to pay your bill because the other cricket on MLK will either have it's computers down so you can't pay Or they will leave the place wide open for close to 30minutes to an hour.I am not joking they have literally left the cricket store on MLK wide open so long to where there was another couple in there waiting on them for 30minutes when I came up to pay my bill.
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September 2023 by Bye Felicia
I took an elderly friend here and the salesperson was so inexcusably awful. He wouldn't give her straightforward information about what the cheapest plan was. He kept saying, " well how much do you want to spend?" We found a flyer on the desk that gave us the info he seemed unwilling to give us. He did little to show her the different phone options. He didn't let her enter her own PIN discreetly, instead choosing one for her. Additionally, he played downright creepy music with vulgarity. He did at least change it after I complained. Finally, my friend suspects he overcharged her because he said the activation fee was $85. She paid, but then discovered later the receipt only reflected a $25 charge. She paid with cash so he probably pocketed the extra money. Shameless is the person that takes advantage of an elderly woman.
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January 2023 by Melissa D.
Lauren and Melissa are amazing! They are both knowledgeable at the information that I needed. Great prices on phones, accessories, and service. They even helped me save 30 a month on my phone bill with affordable connectivity program
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December 2022 by Benjamin Bird
Wouldn't get off his but to the even touch the computer.
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September 2022 by Luz America Maldonado
Una tienda de telefonos y de atencion cordial , esta ubicado cerca al Memorial Heath Hospital alli consigues Linea de telefonia , planes prepago, postpago, the person who helps in everything is very kind it is a small retailer phone with a good service just they don't have enough model and diferent brands .
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March 2022 by Jym Wright
Called here to get a Samsung 20. At first I felt great because the lady who answered told me no rush, she would hold out until they closed- perfect. But to get there and hear they way Crystal (the cricket front staff employee) spoke to this Latin Man because he didn't like the phone he had just bought moments ago and wanted to return 3/5/22 was disgusting! She was incredibly rude! She kept trying to convince him to keep it. He was very clear he wanted a return. And when that did not work. She threatened him that if she did the return he might not get the taxes paid back on the $13 purchase! Oh she was SO petty. She berated that Man for wanting to return that phone in front of other's by repeating that SHE had to give her time to him instead of helping the guy she was with when he came back to return the phone. I had to leave. I just couldn't take it. Called the store on Victory and purchased my phone from them. That kind of person, Crystal, you would not want her to be the face of your store.
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March 2022 by Tamara Eddings
Lauren was awesome!!! I came in a few weeks back to find out some information on switching and I was thrilled to see her again when I returned. She got me in an affordable, to me, phone; with the storage I needed and gave me excellent customer service... I will definitely recommend her and cricket to my friends and family (because of her)!!! Thank you for being amazing I truly appreciate your help ?
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April 2021 by Mary Plancarte
Very great experience with representatives. I have had cricket for the longest and never had issues with anything. Service works everywhere I go.
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January 2021 by Thomas Greer
They were sold out on the phone I was looking to purchase but the agent was very helpful with my questions ...
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October 2020 by Antonio Clarke
Great customer service
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September 2020 by Mercedes Berduo
The guy was so nice that he helped us and we didn't have no problems everyone should give their five stars for men
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September 2020 by Defy Eyes
Each time I’m there to pay my bill or replace my charger, my girl Olga or Eddie got my back ?
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August 2020 by Johnny Blaze
Great customer service. And always great deals on accessories. Ask for Eddie, he'll give a great deal. I've been doing business with Andy the owner since he started with the old location on Broughton St. Thank you to the rest of the staff that works there as well.
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October 2019 by Delorean Turner
Great customer service greeted by Angie, she was super nice and overall helpful when purchasing mobile device. Yes the store in that area could attract more business if it stood out a lil more, do to the fact of the store is pushed within the surrounding buildings around it...BUT having it there makes things more convenient in the event of emergency. Overall good. Thanks again Angie#Libra
