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August 2025 by Tony Thomas
Was a client for almost 40 years. Watched my rates escalate continuously until I realized that they had nearly doubled on my home within 4 years. I was paying around $500 a month for homeowners insurance that had never had a claim. The excuse will be it's not us it's the company but it's really you when you don't communicate options or even observations. Finally pulled the plug after a lack of communication. I blame myself for trusting 'the good hands' that really were only good for the agent. I don't recommend Allstate and I don't recommend this agency. Insurer Beware.
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April 2025 by Shivangi Patel
Angela is amazing, she saved me thousands of dollars in insurance combining my car and auto but was just a please to work with. She got everything done seemlessly and it took only one day to put everything together.
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March 2024 by Devaki Gordon
This Allstate partnering agency has no good communication with the Allstate coorperation whatsoever. Pence staff member accidentally put in the wrong number for account for my payments to be withdrawn monthly. Three weeks had passed, I didn't notification nor did Pence agency. I received a notice in the male from my local Tag office stating I had a lapse in car insurance and had to pay a fee. I called Pence agency staff member who assisted me when I first got set up with All State and she tried her best to fix the issue and stated it was on her. Allstate canceled my insurance. I had never in my life of owning a vehicle not have car insurance and I make my payments as a responsible driver. I literally had to find another auto insurance company quickly because I was driving around thinking I have car insurance and DID NOT! This was a worse experience and could have went left for me and family thinking we were covered due to no communication between Pence partnering agency with AllStare. Terrible AllState. But they got their money for my homeowners insurance. I will be working on that soon.
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March 2024 by Paul Davis
Good insurance that stands by their word. No problems. Kind and friendly staff that are very knowledgeable. They work to meet your custom needs... Just like you would expect!
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January 2024 by Ken K
I was given false information about paying for the insurance reduction course by this office saying that they could apply a discount after I took a reduction course. So instead of shopping for a better rate, I got strung along only to be told they would not adjust my rate for 6 months after paying for the class. That, plus the 4 changes to their rates with no direct outreach to me, caused me to pay a 50% higher premium and I do not have one bad mark on my history. Now I am shopping around and should have been told that they will not update my rate so I would not have wasted over a month paying way more than my proper rate.
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January 2024 by Bobby Erb
Angela Watson and David Pence make for a powerhouse team. Highly responsive , knowledgeable, and professional. Great service and the best rates. My one-stop shop for all things insurance!
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January 2024 by Bobby V
Ms. Avion Rice a customer service agent is the very best of the best. She is very welcoming, professional and knolegeable. Truly an asset to Alstate. Thank you for handling my claim from the beginning to the end. What I thought was going to be complicated process turnd out to be fairly simple with her help. Thank you again Ms. Rice ...... B Ventura
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November 2023 by john eife
Great service. Friendly people!
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November 2023 by Misty Hill
Great customer service. Angela is always so helpful and responsive!
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September 2023 by Trina Deforge
The office staff was very friendly and kind!
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September 2023 by Amy Gornto
Excellent customer support.
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September 2023 by Rose Lee Ayala
Fantastic customer service ?
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August 2023 by tayana moore
Mrs.Avion At the front desk is amazing and so helpful. This office is the best
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March 2023 by Greg Davis
Working with the David Pence Allstate Agency has been a very positive experience. They are professional, kind, and efficient. If you're looking for a great customer service and rates, this is the place to be!
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February 2023 by Mike Bagley
This is the best insurance company I've ever dealt with.
