-
October 2023 by Jennifer H.
I went in aug '22 for a fuel pump, cost $1100, typical cost and they did a good job. The same fuel pump went out last week, 14.5 months later. they told me that the "warranty" was up at 12 months and 12,000 miles. I was at 17000 miles and over 12 months. but then was told, that even if I had been in the mileage and time period, I would still have had to pay for labor. Let's be clear, a fuel pump costs about $200 or less so your mostly paying for labor when it needs to be replaced. the original fuel pump in the car lasted 9 years and 185K miles. they gave me a $200 discount in labor but I was also told that if the fuel pump went out again in say 15 months, I"d have to pay full price again. He kind of shrugged, like these kind of things happen......and they didn't have to give me a discount at all, which he's right, they didn't. I do appreciate the discount but come on, it's fuel pump. this is not something that should be going out even every couple of years, clearly it's some kind of negligence on their part that it didn't even last two and not on my part, but I'm the one that is suffering the consequences here, not them! He also told me that he thinks because of COVID that parts probably weren't being produced with the quality that they should have.....also not my fault. I do appreciate paying $700 instead of another $1100 but bottom line, I shouldn't have had to replace it at all that soon. I'm not impressed and won't be going back, that's not stellar customer service or operating with integrity.
-
August 2023 by Brant Bulgarelli
They’ll find a way to fit you in and get the work done as quickly as possible. Honest and fairly priced, always super helpful. Roy is who usually helps us out but the whole team is great. Highly recommend.
-
August 2023 by George D.
Dixie Motors is the best. We may be a little biased since we have been taking our vehicles to Dixie for years and received top notch high quality service and honest work at a fair price. No one likes when their vehicle has a problem, or needs a repair or maintenance, and of course vehicle trouble always seems to happen at the most inopportune time, but the folks at Dixie have always made everything as easy as possible. Their service to us has spanned many years and several different vehicles. They have always been the best. Honest, hard working, and providing quality service/repairs at a fair price. They've helped us with so many different vehicles over the years that it's not possible to list all the specifics , but they've always been top notch. I'm just writing this review bc we just had a vehicle in there today where they performed major service/maintenance work on a high milage 2012 Ford Edge Sport, and as expected they got the work done all in one day and the price was right. We really won't even consider taking our vehicles anywhere else. I hope Dixie Motors continues on and is around as long as I am. I hope they're still around for my kids for that matter. They're that good!!
-
June 2023 by Deb Swain
My husband had some major repairs that needed to be done on his vehicle. John was very helpful in taking care of every detail and in a very timely manner. We are very grateful to have a dependable and professional auto repair business that takes pride in their work and who cares about their customers. Honesty and integrity are certainly what makes Dixie Motors an excellent choice for auto repair.Gratefully,The Swain'sService: General repairs & maintenance
-
May 2023 by Ghyslain Bernier
Wow! Fabulous service.I’m from Canada. I got a major failure on my alternator that was changed for a new one 10 days ago. Without their devotion to help me, I would have been stuck in Savannah for all weekend. Even the 2nd provided didn’t work well. They’ve done magic. I’m not gone a say what they did because you’ll ask for the same treatment. Lol. I’ve been able to drive my 21h without any issue.Thanks a lot to John and the team.Service: Electrical
-
May 2023 by Christian Rekowski
Had a radiator replaced which worked properly but had coolant way over the max fill line which is now all over my engine bay. Also had valve cover gaskets replaced and my car was returned without warning of a missing dipstick. Also oil cap gasket was leaking and I was given no warning. Issues have been fixed since then decent work just disappointing for $2600+Services: Auto water leak repair
-
March 2023 by Elizabeth Plageman
I had to leave my vehicle for 10 days before they could get to it; but they told me to expect that. Once they started working on the truck, they kept me informed on everything that was being done. It needed additional work; but they prioritized which needed to be done first.I will definitely go back when I can afford the next repairs!
-
December 2022 by Roderic Bain
It took me several attempts at writing this critique of Dixie Motors. I have been taking my family automobiles here for well over 20 years. These guys (Mark and Tim) are like family. I don't use any other automotive repair service. In 20 years I have never had to take my car back because they didn't get it fixed the first time. Customer service is simply amazing and consistent over 20 plus year. Thanks to all the staff at Dixie Motors for many many years of great services.
-
November 2022 by Kelly Hagin
I was traveling to Savannah and as soon as I got into town my car’s alternator died. I was traveling alone and meeting someone in town so I was very shaken up. I called Dixie Motors and they handled the towing process and kept me up to date with what was going on with my car. They were very up front open and honest with the timeline and price. They even got it done ahead of schedule. They have been extremely helpful, friendly and professional. I would absolutely recommend them.
-
November 2022 by Maddtrucker love
Shout out to Mr.Roy great guy and great service..if it wasn't for shipping I would've been riding sooner.. thanks Dixie Motors..take your car there guys..
-
October 2022 by Zoey
Dixie Motors provides excellent service and makes sure you leave with a reliable vehicle. Thank you for everything!
-
October 2022 by Mike Cohen
Great service ,took care of my issues.allan Trammell very professional ,his entire staff outstanding
-
September 2022 by Chris Nettles
I called Tuesday ( midday) they told me they could tow the car to their shop. The car would not go into gear . So Wednesday morning they picked the car up and took it to their shop. Told me they would not be able to see it or look at it till Monday. I received a call Friday before lunch , it was ready and not as expensive as I thought. Thank you Dixe motors
-
September 2022 by Greg Chait
Had a dead battery and no ride, and AAA did not have a battery for my car, so I had Advanced Auto Parts deliver an Optima battery and called Dixie and asked if they could install the new battery while I waited. I had used them once before and they were OK. They said to bring my car in at 7AM the following morning and they would install the battery while I waited.I got up very early the next morning, jumped the car, and drove the 25 or so miles to Dixie, where they told me (i) most of their mechanics don't even get in until 7:30, and (ii) I would have to leave the car all day and they would try to get to it. LOL. Wrong answer.I ran into an auto parts store on the way back home and bought the correct metric socket, then went home and installed it myself. It took all of five minutes.When I got home, I started reading their reviews on Google. And the owner's caustic responses to his negative reviews. OMG.Thanks for wasting my time, Dixie. I won't be back.P.S. Just read the owner’s response to my post. ROFLMAO. He must not have been there.
-
September 2022 by abbie reese
Do not recommend, way higher priced and charges a fee to look at. East coast car care gave me a quote over phone and beat them by hundreds. They also got it done in less than a day
