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January 2024 by Angela H.
When I walk into a store and spend money on your product that I worked all day for and then am told I have to pay for a bag or carry it through the mall free handed like it was stolen property..... I can assure you I won't be back! When I asked what it was about, I was told to save the environment by a young sales rep that wasn't even capable of exceptional customer service. Priorities DSW, priorities!!!!
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January 2024 by Bill James
I wasn't impressed with the selection.
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November 2023 by Janine Wilson
Store manager named Tawanna helped me with a return and she went above and beyond to help me with my online order!!! Best customer service I received in a long time!
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November 2023 by Ms. Jones
Manager with glasses is very rude! She is very unprofessional! She tried to argue with me! With customer service like this, this store is doomed! Will probably be closed soon! Will NEVER shop here again!
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July 2023 by IG
Tried to return some shoes that ended up being way out of the grace period to do so. The employee and manager I spoke to were so very rude for no reason. All they had to say was sorry we can't it's company policy but instead I got berated. Yall are just workers for a company that most likely treats you as replaceable why take it that seriously? It was embarrassing.
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June 2023 by Nina Pham
Today was probably the worst experience at the DSW store. I bought shoes for my husband (abt $70) and gave her cash to pay for it. I told her to wait because I have cents to pay with the total. She whispered “I hate that/you,” and gestured no to the cents. Then she left the counter. I realized that she didn’t give me a bag for my shoes and she said the store was bag less?? Uhm, later that day (few hours) I was leaving the mall and saw someone else with a DSW bag for their shoes.
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May 2023 by Ben Tanner
Only one person working in the entire store & she offered little to no help. Zero product knowledge. The shoes weren't in any specific size arrangement so you just have to dig thru stacks. Boxes & shoes were just strewn about thru the aisles & dust covering all the counter tops. EXTREMELY DISAPPOINTING.
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April 2023 by bruce smiley
Shoes I wanted was priced. Got to the counter and they rung up $20 more than sales tag. I was told I picked the only shoes that wasn’t on sale. I showed her the price tag on the display and she said that was wrong. So I didn’t get my shoes.
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April 2023 by SMILEY SLEEP EXPERT
Shoes I wanted was priced. Got to the counter and they rung up $20 more than sales tag. I was told I picked the only shoes that wasn’t on sale. I showed her the price tag on the display and she said that was wrong. So I didn’t get my shoes.
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January 2023 by Danielle Secrist
The sales associate Yawanda was awesome. Helped me get my address and last name updated, order shoes with free shipping, buy shoes in store. Let me know about my coupons that were available and was very personable!
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October 2022 by gregory michael
Good place, 40 % sails...enjoi
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October 2022 by Ms B.
I've shopped at DSW's all over the US. It's one of my favorite stores. Unfortunately, the Savannah location falls short. When you walk in, it smells bad. It's dirty. The bathroom had no toilet paper and although there is a seat liner container, it was also empty. The lines are usually too long. There was only one person working behind the counter today. I guess they figure they don't need to improve... Shoe selection is OK, but I think I'll drive to Charleston or another location in the future which means I'll be shopping at DSW less. That's unfortunate. As I said, I LOVE DSW in general. Just not this location. It's way below par.
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August 2022 by Frank Suau
Great selection of shoes, specialty Mens shoes
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July 2022 by Janice Green
My go to place for shoes that are eye catching.
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May 2022 by Starr Adams
There was a sign above some shoes that said the shoes were on sale at a discounted price, but when checking out they didn't ring up correctly.The nice cashier sent someone to check and they verified the price sign above the shoes, but the manager didn't acknowledge the sign, she acted as if it weren't even there and said the sign was removed after she went to look at it herself. ?♀️
