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January 2024 by DOHCCordia
Wow! What a turn around this store has made! Went from only using them for alignments to being completely comfortable to leave my cars for additional work!
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January 2024 by Kimberly Nieto
The customer service was phenomenal and I did not wait long at all for my car to be serviced. However, despite there being a coupon applied, based on the "deal" that I responded to online, the cost was more than I expected. The aforementioned may have been due to the type of oil used. Nonetheless, I believe that part could have been more transparent; although not the fault of the particular service center. I would definitely bring my car back again.
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January 2024 by Stephen Holland
I had a great experience with Firestone during my time in Myrtle Beach, and I'm having another great experience at this location as well. They are friendly and courteous. I highly recommend this location.
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January 2024 by Jon Jakarai Franklin
Great service
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January 2024 by Chasity Cuyler
Above and beyond costumer service expectations
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January 2024 by stephanie miller
Garry the Mechanic in Savannah Georgia took care of my car Excellent Customer service He's Awesome
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January 2024 by Isoke James
Great service ! Tracey was very helpful in explaining the process for dropping off one of our GSA vehicles and it was finished a day before expected! Truly grateful and impressed!
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January 2024 by Celeste Salgado
Thank you so much Laura and Larry for your excellent service… You made our Christmas merry by helping us get back on the road.
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December 2023 by Luke Clarkson
Laura and Garry really saved my life, car broke down on a road trip and they really helped me out. Even with a man down on their team for the day their customer service was phenomenal.
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December 2023 by William Brown III
Fast service. I was seen on time and they were honest about the repair I needed. Very rare to see this level of customer service. Awesome team
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November 2023 by Ex avier
The place is ok for what you pay for but there's a good chance they will break something that they might have not even been tasked to deal with. I got my oil change there and they broke my air intake cleaner tube.
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November 2023 by jennifer G
Most importantly they can’t get the simple things right like appointment scheduling. Had a family meme er out of town and I told him to call Firestone because it was close. Simple appointment to inspect a tire slowly losing air. The lady (who works in the store located on abercorn in Savannah ga) booked him for the following day. Showed up the following day they basically shouted at us at our door that they were already overbooked. We told them we have an appointment (showed them confirmation) and they said sorry you must have been answered by our Firestone service we don’t have time for that. First off that’s the companies fault and they were treating us like we were crazy for showing up to an appointment. The older man said the scheduling lady was out on errands (this happens often) and she told them don’t accept anyone else. The rudeness and lack of executing simple procedures leads me to say I will never go here or recommend this place to anyone.Also when my battery was replaced it wasn’t put back all the way because it is under the seat. Little details missing. Consumer beware.SOUNDs LIKE THE MANAGER IS THE PROBLEM. Zero customer skills running down this place
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November 2023 by Frank Grossman
Called their location and made appointment and received e mail confirmation. Arrived and told no appoint existed and none available. Blamed scheduling service and short staffing. No apologies only excuses. Drove down the street to Mavis tire and brake service and truck immediately repaired. Use them! If Firestone’s repair service is on par with their customer service you are taking a chance!
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October 2023 by Frank G.
Made appointment calling their location. Arrived and told no record of appointment and none available. Traveling out of state and needed a leaking tire fixed. Certainly not a big job. No apologies only excuses. Steer clear if repair service is the quality of customer service your gonna be disappointed!
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October 2023 by Will “Sync” -
I see a couple of good reviews here. But my experience was unprofessional, full of bad attitudes, and incompetence. They said 'we couldn't find a leak in your tire'; guess they didn't see the screw in the tire either. ???
