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October 2022 by Diane W.
Went to Bank of America on mall boulevard stood in line for forty minutes got to the teller for her to tell me they had no big bills in the main time the people who had businesses walked right up and got service while we've been there waiting what are regular customers chopped meat they closed down all the banks where are those tellers only had two tellers working and one was just for the important business people this is a big bank instead of having all these people walking around with clip boards asking same question how about putting them behind the window this makes no sense
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August 2022 by Kris G.
I came in today for notary services. Ms. Sedatra, the manager, worked hard to find a time for me to meet with their notary despite not having any open appointments. She quickly learned my name and treated me very respectfully. While I was waiting to be taken care of, I noticed her address others by their names. It's clear she is hard working and cares about her clients.
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July 2022 by John R.
I've been with Bank of America since 2001 as a college freshman at Savannah State University. The gray strip on my debit card was damaged and Samantha showed me how to order a new debit card through the mobile app on my phone. Thanks Samantha.
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March 2022 by Jimmie S.
Takes too long to release money on hold; It should not take 5 days to release especially when it is just sitting there. After speaking to a representatives, they blamed Amazon & Amazon blamed them, but still no help. After speaking with a supervisor, still no better, especially when the call was disconnected & such a language barrier (call was recorded). As a customer with BOA for over 20 years, this is so disappointing because of the customer service more than anything. Whatever happened to dignity & respect? What happened to keeping that one customer form leaving BOA?? Have companies gotten so big that they don't even care anymore about their customers? Well, many of us will continue to write honest reviews until we get their attention; no matter how long it takes!!