PetSmart is the largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of pets such as dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the convenience of online shopping with options for quick in-store pickup within two hours. Many locations provide additional services including dog grooming, pet training, pet boarding, and adoption. The grooming services receive high praise, with customers noting the friendly and professional staff, especially groomers who are patient and do an excellent job. One customer highlighted the smooth online check-in process and affordable prices for grooming, while another thanked staff members for their great care and customer service. The staff's friendliness and dedication often stand out, with some mentioning exceptional service from managers and team members. However, some experiences vary. While many customers enjoy their shopping experience, a few have encountered issues such as long lines due to limited cashier staff and less friendly interactions with certain employees. Despite these rare negative encounters, overall, PetSmart is viewed as a friendly, clean, and reliable place to shop for pets and access pet grooming and other services.
Staff weren't the friendliest, I was ignored when obviously having difficulty finding what I was looking for. Someone did finally help. Also looking for a sweater for our dog and there was no selection to speak of. The store was not that busy when we were there.
January 2026
Easy had everything I need. Prices went up though. Ughh
November 2025
They have everything you need for pets including grooming. Great customer service.
