PetSmart is the largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of pets such as dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the convenience of online shopping with options for quick in-store pickup within two hours. Many locations provide additional services including dog grooming, pet training, pet boarding, and adoption. The grooming services receive high praise, with customers noting the friendly and professional staff, especially groomers who are patient and do an excellent job. One customer highlighted the smooth online check-in process and affordable prices for grooming, while another thanked staff members for their great care and customer service. The staff's friendliness and dedication often stand out, with some mentioning exceptional service from managers and team members. However, some experiences vary. While many customers enjoy their shopping experience, a few have encountered issues such as long lines due to limited cashier staff and less friendly interactions with certain employees. Despite these rare negative encounters, overall, PetSmart is viewed as a friendly, clean, and reliable place to shop for pets and access pet grooming and other services.
I get my dog cut here and they do great. The vet is very nice as well
January 2025
Prices are a bit steep but they have a better selection and quality for the items that I need for a healthy live aquarium and a satisfied house rabbit.
November 2024
I want to thank the manager Jennifer for her level 10 customer service. I had a problem with a purchase (which was my fault) and she helped me fix it and apply my discount. It’s customer service like this that keeps me driving past Petco just to get to Petsmart.
