PetSmart is the largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of pets such as dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the convenience of online shopping with options for quick in-store pickup within two hours. Many locations provide additional services including dog grooming, pet training, pet boarding, and adoption. The grooming services receive high praise, with customers noting the friendly and professional staff, especially groomers who are patient and do an excellent job. One customer highlighted the smooth online check-in process and affordable prices for grooming, while another thanked staff members for their great care and customer service. The staff's friendliness and dedication often stand out, with some mentioning exceptional service from managers and team members. However, some experiences vary. While many customers enjoy their shopping experience, a few have encountered issues such as long lines due to limited cashier staff and less friendly interactions with certain employees. Despite these rare negative encounters, overall, PetSmart is viewed as a friendly, clean, and reliable place to shop for pets and access pet grooming and other services.
Easy layout. Knowledgeable staff. Only one cashier. Not a lot of stock in cat flea/ tick sprays, etc
June 2026
The place to go for all of your pets needs. From fish, reptiles, birds, rodents, dogs and cats, they have it all, including animals. Friendly, professional associates, willing to help you or answer any question you may have. They even offer dog and cat grooming.
February 2026
Staff weren't the friendliest, I was ignored when obviously having difficulty finding what I was looking for. Someone did finally help. Also looking for a sweater for our dog and there was no selection to speak of. The store was not that busy when we were there.
