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September 2023 by Elizabeth C.
I will NEVER go to the Rack Room across from Oglethorpe Mall again! The experience was terrible!!my friend and I were shopping there,and when we walked in,3 girls were sta ding in a huddle talking and laughing g.Our presence did not distract them.They kept talking.No hello.No informing us on any sales they might have.No "how can I help you?".And worst,no smile,no acknowledgement we were there.i had to interrupt them to let known I had a return,but I wanted to look around and shop.She sighed and told me they don't do returns.i informed her that I had already called and talked to a gentleman who told me that yall do, in fact, do returns.it was a plus that I had my receipt and as long as I had that,I could get a refund or store credit.i also told him it was a few days after,if thier policy was 30 days. He said that was no problem and bring them in.They all rolled their eyes and said oh that must had been so-n-so (I forgot what they said his name was but they said he was stupid but waved me foward.i told her I wanted to shop around and will probably want a store credit.we loved to shop for shoes.Again,DID NOT TELL US ANYTHING IN THE STORE WAS BUY ONE GET 1 HALF OFF!! she had 2 shoe lovers about to shop in Her store and ignores us,has an attitude about my return,and I know glanced at us once in a while to see us trying on many pairs of shoes,looking for the right size,questioning the prices,ect.No assisrance.one even watched me rake a picture of some saddles I really really wanted but were $50.she didn't tell me since I was already getting the pair of tennis shoes,sitting by my purse,that I could have gotten them for $25! I would have no doubt made that purchase!my friend got tired of us trying to find our sizes that we could barely reach,and even heard my friend question if they had a buy one get one free (by mistake) and they just said no.she meant ro say half off and they knew that.but still didn't tell us of ANY sale,not the buy one get one half off! We wait for my husband to call me back and say it's ok to get the $50 sandals.we were pretty loud and the only people in the store,and were close to their huddle.im positive they heard at least a little of what was going on with me posing in their shoes,taking a pic of just them,send it and tell my friend I hope he was in a good mood because I really wanted them! NOW ,these 3 ladies watched me put a $79 PAIR OF ADDIDAS on the counter..My return was only $65 so I apparently had money to buy another pair of shoes,since I had been wearing them around the store since I walked in practicallyShe watched me take a picture of these sandals to send to my husband.She heard how dissapointed I was when he said I dont need "another pair of $50 Sandals"She heard our conversation between my friend and I about me just puttin it on the card and getting them anyway and laughed.in the end,I bought the addidias I came in there for and paid the difference.i was still talking about the sandals at the register! We walked out.i was disappointed and said goodbye to the 3 people behind the counter.no recognition we were just talking about how rude they were,and she looks up and see a sign: "STOREWIDE: BUY ONE GET ONE HALF OFF!". We were so busy talking we never saw it I guess.so....we walk back into the store and politely asked if I had purchased the 2nd pair of shoes I wanted ( those sandals!),I could have gotten them half off? She says yeah.i said well since we didn't know that and now we know,I'd like to purchase those sandals.she said ok but you gotta pay full price.i was shocked.we has only stepped out and back in! Are they crazy?Are they kidding? Don't they work on commission? Why was it so difficult to purchase a pair of shoes? They thought this was funny because one smirked,one walked off,and the other started playing with some shoe laces.i was stuck with the one that was smirking,assuming this is the manager for the day.i said "are you serious? We didn't know!" She then proceeded to tell me she did me a favor by g
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August 2023 by Charles “Uncle Chuck” Smith
Employees helped my daughter find her some nice shoes for school.
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July 2023 by Nafisa Price
I had a good experience with them shopping for Nike bookbags for back to school. I called the day before to ensure they were available. Came in & the saleslady was working all alone ringing up customers, still greeting us as we walked in, letting us know she'd be with us momentarily. She was very professional & assisted me with my account online so I could use my rewards. I really appreciated her & pray they'll able to hire more staff like herself.
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June 2023 by Juan Zapata
Great service.. If they don't have your style or size...they deliver in 2-3 business days!
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May 2023 by Jade Dietz
Closed early with rude customer service to boot- my 9yo and I were going to pop in and grab a pair of tennis shoes and the woman stood with her hand on the door and said no- we asked if we were fast and still had 5 minutes if we could come in and she said nope and turned her back. Save yourself the time and customer service headache - go next door to Show Carnival
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May 2023 by Missy Campos Benford
Ms.Keisha was very friendly and super helpful in and out super fast in lunch break
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February 2023 by lucia linville
Store is neat and clean and customer service was grear
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December 2022 by sarah carter
Awesome sale. BOGO!
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September 2022 by Susan Larsen Heise
The customer service was awesome the pair of shoes I was looking for I found in my size but they looked as if they were Warren already so they offered me a percentage off and then the more we looked at the shoes they looked as if they were defective so not only did she order me a new pair but she still gave me the 15% off and they were having a BOGO sale the day I was in so I bought an additional pair of grasshoppers great shoes great shoes I'll buy another pair of grasshoppers in the future.
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May 2022 by Orlando Isaac Easterling
Better than the crowded mall to me
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April 2022 by Kenya Jones
Nice place just didn't have what I was looking for.
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April 2022 by Darrien Rawls
BOGO 50% OFF is always nice
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March 2022 by Keva Wallace
They had the shoes I was looking for at a great price.
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November 2021 by Connie Allman
Got what we wanted at a good price. Had the shoes my husband wanted.
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October 2021 by susan heise
The customer service was awesome the pair of shoes I was looking for I found in my size but they looked as if they were Warren already so they offered me a percentage off and then the more we looked at the shoes they looked as if they were defective so not only did she order me a new pair but she still gave me the 15% off and they were having a BOGO sale the day I was in so I bought an additional pair of grasshoppers great shoes great shoes I'll buy another pair of grasshoppers in the future.
