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January 2024 by Rachel Cox
Anyone who has a bad experience at Sam's Club is actively trying to. If I could choose any store to get stuck in forever, it would be this one. Great food, great clothes, great books. Everything you could ever want is within its walls.
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January 2024 by Jim Wolf
Last four visits no chickens ready....always 30 or 40 minutes wait. Also no help when the self checkout system is a problem. Sam's needs to get a new manager for this store.
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January 2024 by Joy Curry
Price's are great and they try to keep everything in stock. Employee's always greet you with a smile and always willing to help
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January 2024 by Mieka Bond
Witnessed a situation where a manager was called in regards to a customer situation clearly out of hand and a manager never came. Customer is very upset. Member services could not be professional they were very loud with customer and short male could not either. Almost for into it with customer. Manager still never showed. Been at member services for 35 minutes awaiting a manager. Smh this is totally unprofessional.
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January 2024 by Logan Eugenes22
No majors
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January 2024 by Coleman Gross
I already wrote a review for this. Place it was 5 stars but this one is 1 star. Although I like this place it just kinda gets bad at night.One Time I Went Here at night at the cafe they were sold out of pizza only hotdogs and they were mostly out of all the drinks I also don’t know why they would not have enough pizza and drinks for the cafe until they close please do better:(
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January 2024 by Jorge Andrade
Great place to shop in bulk! Great prices too !
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December 2023 by Rebecca C.
Customer service was severely lacking. Did a pick up order and waited over an hour. Went inside and no one was at the service desk. Went back to vehicle and called many times, when I got an answer the young lady was very kind and sounded overwhelmed. She tried to connect me to the right department but no one would answer the phone. Eventually, she asked me if I could come inside and go to the pick up location because no one would answer the call. I explained to her that's not a problem but I ordered a bed and there was no way I could load that in my car by myself. After about an hour and a half wait I finally got the bed I ordered. The bed is incredibly soft but the lack of customer service makes me never want to order big items from them again. Other than that issue, I typically have a smooth visit to Sam's. Lines tend to be long but that's expected since most people buy in bulk. Store is always clean and who doesn't love those free samples on the weekends.
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December 2023 by Jared Timmons
Wouldn't even give it a star to be honest. The customer service here is trash. These people do not want to help you with anything. They don't work to resolve your issues they just tell you what they can't do for you.
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December 2023 by Taurus Johns
Me and my 6 month old daughter went into Sam's in Savannah, GA on Montgomery Crossroads to purchase laundry detergent and baby formula. I went into the store the first time and purchased the laundry detergent but forgot to get the formula. When I got back to my car and started to leave, my daughter started crying because it was time for her to eat. So I put my car back into Park got into the back seat and started feeding her. While I'm feeding her, I am talking to my wife on the phone and she reminds me not to forget the formula. I really didn't want to go back into the store to get it because I didn't want to get her back out of the car, get another shopping cart and walk back in there. But I did it anyway because she needed it and this was my last stop before I went home. I went back in, purchased the formula, but while I'm walking on my way back to my car, the front-end mgr. and a sheriff's deputy stops me as I'm am about to get my baby and put her into the car. The sheriff's asked me if he can look in my baby bag. I hesitated at first because I wasn't quite sure what his motive was at the time, but I said sure why not. As the sheriff is looking through my baby bag, he first mentions that I entered the store twice. My response was " Yep, I surely did enter this store twice." After a few second while still searching my baby's diaper bag, the sheriff deputythen states, "An associate in the store says you were stuffing items in this bag" ? I found that to be ironic because the entire time while in the store, I never took the backpack off of my back. When the sheriff said that, I just busted out laughing at this dude.... like frfr????? I have to ask this question, do you all consider black men with their kids and diaper bags thieves? I hear this happens a lot there. With that being said, yall will never get my hard earned money ever again. I don't have to steal. I make twice the money than the sheriff and the front-end mgr that came behind me combined.
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November 2023 by Ralph Davis
Have to give a big shout out to the tire department. I had a slow leak in one of my tires that set off a dashlight warning as I stopped in to do my regular shopping. I asked if I could make a repair appointment.They got me right in and completed the tire repair while I shopped! Thank you!!!
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November 2023 by Jim P.
I joined Sam's Club through Groupon which offered a $20 Sam's membership which I purchased and paid by credit card. I took the Groupon certificate to the Sam's Club Customer Service to get my Sam's Club card. Two weeks later, when I got my credit card bill it had the Groupon $20 charge and a seperate $20 Sam's Club membership charge. Working with Sam's to fix the issue is like pulling teeth. I have made 3 trips to work this out showing my credit card page with the 2 charges for the membership. It is still ongoing and unresolved. The lesson here is to just know that if Sam's screws up your account, it will be you that will pay the price of exceptional inconvenience.
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September 2023 by Russell Pacquette
Hey, if you're looking for a great place to shop, check out Sam's Club on Montgomery Cross Road. I'm always in and out in no time, and the staff? Super friendly. It's my go-to spot for everything I need. Two thumbs up!
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September 2023 by Rage7
Great parking, easy in and out check out. Bathrooms clean and shelves stocked. Best rotisserie chicken the size of a small Turkey.
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August 2023 by Kellye Burris
I waited 15 mins to get pizza, before I could order she said we can only take cash and you have to get back in line. Why was there not a sign, my time is precious. Came back to order a pretzel with cheese sauce, they don’t have cheese sauce. I’m like OK do you have anything to go with the pretzel maybe even marinara sauce, she said no we only sale salted pretzels. Okay I don’t want a dry pretzel, can I get the pizza pretzel, she said we don’t have those. this point I’m like how you are making pizza sooooo you have the ingredients.
