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November 2023 by april mixon
The team was so helpful and understanding. Angela found me the best price, happily explained any questions I had and all with a Smile. Always come back here they know how to treat their customers!!
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November 2023 by wendy harvey
Mavis tire on abercorn southside has a veryFriendly and professional staff I was in a hurry and Angela and Shyheim had me in and out of there in no time. I plan on returning there for all of my maintenance and future brakes and tires, they did a great job
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November 2023 by Leslie D.
So thankful for Angela and Brook's help, I went in not sure how to fix my problem and they explained everything super clearly and were able to get me out the door within an hour!
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November 2023 by alethia Cole
Complained of an oil leak and over heating issue that was occurring with my car after an oil change was done at this location. Was told there were no leaks or overheating. Came back to this location for the same issue and was told that I needed a valve cover gasket and a thermostat housing replacement. When asked why this was not mentioned previously I was informed that someone stated they told me this. Total lie! After spending $803.00. Guess what same issue a oil leak. Now after bringing car back I received a call telling me that they don't repair oil leaks and that the valve cover gasket and thermostat housing is work there don't repair. Well now after this location has called themselves fixing those issues im out of $800 and my car being properly fixed. If these items are repairs that you don't fix why have ne spend the money to have yall fix it. By the way still waiting on a callback from regional manager.
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October 2023 by Amy Mese
DO NOT, I REPEAT, DO NOT take your vehicle here. Ever. I wrote a review originally and deleted it because the store manager was so apologetic and caring when our tire fell off our vehicle. Yes— I mean literally fell off pulling out of the parking lot. We ordered tires from Goodyear and they said Mavis was a preferred installer. They are aware now to not recommend them. It has been three months going back and forth with this incompetent, unprofessional company, and our vehicle is still not fixed. Alexis tried to help, but during the time, their “general manager” quit. They hired another person who is absolutely rude and unprofessional. We were asked to get three quotes of different body shops, and then they denied all of them saying “they had excessive repairs”. We wasted our time, taking time off work to try to get our vehicle fixed— at no fault of our own. It is not our responsibility to decide what the body shops think are acceptable repairs. I called the corporate office asking for a manager’s number who could actually help us, who wouldn’t cut us off mid conversation and give us a resolution. Then the manager had the nerve to call me a liar and tell someone I refused to sign their release of responsibility paperwork. The call was recorded with a witness. And when I asked to speak to Alexis, I was told by the “new manager”, she was just a “store manager” and doesn’t make decisions.” Do your self a favor and AVOID this place at all costs! Do not waste your hard earned money.
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October 2023 by Kassandra Hogan
Went in for Air in my tires. And they explained it. How to do it. How much to do. And even looked under my truck to tell me I had a full size spare. This is a new to me truck. They were very nice. Thank you so much Mavis.
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October 2023 by Amy Ford
Dominick at the Mavis on Abercorn is wonderful! So courteous, professional, fast, and overall fantastic! I can’t believe how fast he was and how polite. A real first class mechanic.
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October 2023 by Cara Ann Hammons
Very professional, friendly service! I was kept informed of the status of my car while being worked on and Alexis was great! Definitely will use their services again.
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September 2023 by Stephanie Andrews
I really tried to be respectful through this entire experience, but this was one of the most upsetting interactions I have ever had with a mechanic.I went in on a Friday afternoon with a brake light indicator, knowing that I needed my brakes looked at. I was promised by the staff it would be done on Saturday. After receiving no call on Saturday, I called first thing on Sunday morning - and this is when it all started.Called in the morning and I was told would receive a call with the status 30 min later, no call received. I call back an hour later and am told the car is ready. I go to pick it up. I am told the car still needs a test drive, which they proceed to do and then come back and tell me the car is actually not ready, it should be another hour - fine. I proceed to call for the next 5 hours asking for updates and each time am told by the assistant manager that he is personally going to look at bleeding the brakes right then. Finally within 30 min of closing I just go over and wait in the lobby. My car is on the rack. 10 min before close he calls me over to show me a rusted out brake line that needs to be replaced. So after over 2 days of having it in their possession they diagnose my issue. I inform them I absolutely do not feel comfortable having them do work on my car and ask to leave.While checking me out the assistant manager has the audacity to tell me "there's no charge on that". Yeah - you didn't do any work on it, what would I be paying you for.
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September 2023 by Stephanie A.
I really tried to be respectful through this entire experience, but this was one of the most upsetting interactions I have ever had with a mechanic.I went in on a Friday afternoon with a brake light indicator, knowing that I needed my brakes looked at. I was promised by the staff it would be done on Saturday. After receiving no call on Saturday, I called first thing on Sunday morning - and this is when it all started.Called in the morning and I was told would receive a call with the status 30 min later, no call received. I call back an hour later and am told the car is ready. I go to pick it up. I am told the car still needs a test drive, which they proceed to do and then come back and tell me the car is actually not ready, it should be another hour - fine. I proceed to call for the next 5 hours asking for updates and each time am told by the assistant manager that he is personally going to look at bleeding the brakes right then. Finally within 30 min of closing I just go over and wait in the lobby. My car is on the rack. 10 min before close he calls me over to show me a rusted out brake line that needs to be replaced. So after over 2 days of having it in their possession they diagnose my issue. I inform them I absolutely do not feel comfortable having them do work on my car and ask to leave.While checking me out the assistant manager has the audacity to tell me "there's no charge on that". Yeah - you didn't do any work on it, what would I be paying you for.
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September 2023 by Pam Porter
They were honest about the wait time, professional, gave me exactly what I needed and when done (on time) called me right away. This was the easiest service ever and Mimi and Heather, so helpful. I’d definitely recommend them!
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August 2023 by Chelsea Walden
I had a great experience at this location. In and out in about an hour! Had to get my two front tires replaced which was pricey but Brandy was amazing with giving a discount and her customer service was impeccable. Highly recommend this location for all your tire and car care needs!
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August 2023 by Samantha Chapple
My husband and I have been coming here for about 2 years now for both of our vehicles and have never had a bad encounter! Everyone is always so helpful and always do their best to look out for their customers! Shout out to Alexis and the mechanics for helping me out and making my day!!
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July 2023 by blaine zahand
Had a slow leak in my tire and stopped in. They got me in same day and plugged it right up. Some of the friendliest staff I have ever encountered. I will be making this my home for small auto repairs hands down!
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June 2023 by Marlar Stidem
I just had the best experience at Mavis while getting my oil changed. The front desk staff were very accommodating and friendly. Gavin did an excellent job and is a beautiful soul. I love that they are pet friendly. They have a station set up for working on your laptop in addition to a children's area and regular seating. The bonus is they are right next to Chick-fil-A. They are now my go to for my car care needs.
