-
November 2023 by John A.
We have been here a week and staff is great but the food is awful because the girl won't show up for work to cook the food properly/ this is a lawsuit just waiting to happen serving un cooked food - that's dangerous for small kids and elderly - kitchen never open on time but the weekend girl is always on point and punctual
-
November 2023 by Michelle Lee
Rooms are very outdated. We found a roach in the room the first night. NoOne ever came to clean our room. Most items broken in the room, including the phone. It does have an odor as well.Staff are friendly but the hotel does need some work.
-
November 2023 by Hunter Adams
Rooms smelled awful. Old, musky, and the rooms were in terrible shape. This is a very old hotel and the photos they show you on the app or website are staged and not a true representation. The location of this hotel also has nothing desirable around it. I asked to cancel the hotel room and they still chose to charge me. I believe this is ridiculous, if your room is in unacceptable shape you should have everything refunded. The room had a terrible smell, mismatched paint, stains on bed sheets, markings all over the wall and they still charged us. Unacceptable.Avoid at all costs.Rooms: Disgusting, dirty, and nasty smell.Nearby activities: Nothing nearbyWalkability: Nothing nearby.Noteworthy details: Old, outdated, and smells horrible
-
November 2023 by Rebecca Lane
I found this hotel to be amazing. The staff was very nice. Our rooms were very nice. Smelled nice and were very clean. The breakfast in the morning at a good variety to choose from. I would highly recommend this hotel.
-
November 2023 by Tahjania Gibbs
I came here to celebrate my birthday.It was very clean,quiet,and peaceful I really enjoyed my stay. The only thing I didn't like was the breakfast because there wasn't much to choose from,the biscuits were stale and the sausages were
-
October 2023 by Sara Walter
Smelly room, phone doesn't work, water damage celing, popcorn ceiling falling, wallpaper peeling off, stain/dirty tub with hair on the bathroom floor. Just generally grubby.?? Room change request made. The new room was of similar condition. Don't do it.
-
October 2023 by Orlando W.
I am a Marriott rewards member and very dissatisfied with my stay. The hotel was old and nasty. To add to that the service was horrible. I asked that my room be cleaned twice and it was not. When I discussed this with management I received a rude response. The manager is very nasty. The hotel is in disrepair. This hotel does not deserve to be associated with Marriot
-
September 2023 by Kendia Roberts
Th rooms were nasty but the lady Ms. Valerie at the front desk was so nice! I honestly don’t know why she is at a property so low down and trashy. Her hospitality was impeccable and she deserves better.
-
September 2023 by Alexey Girzhadovich
The room had issues with humidity and an unpleasant odor. The carpet by the air conditioner was damp, and the unit struggled to cool the room effectively. Additionally, half of the power outlets were non-functional. While I didn’t have high expectations for this hotel, the complete lack of response to my concerns was disappointing. Despite communicating problems via the Bonvoy app and in person at the front desk, no one addressed the issues. Overall, unsatisfactory service.
-
August 2023 by Laurel Neace
This hotel is a rare gem. The room is CLEAN, freshly and tastefully decorated. It is spacious with a living room area a sleeping area with two doubles a kitchen seat/work area and a spacious bathroom. The breakfast included was wonderful. And there is an on-site gift center where u can buy snacks and drinks. I came to Savannah to see my grandson how is in the NICU unit. I drove 12 hours to get here and am exhausted. I rented a room That had furry mold growing in the room. The next place had roaches. Imagine my delight with this hotel!!
-
August 2023 by Tiambi Walker
The room has a smoke smell and the toilet wouldn't flush over night. Tried to call from service but the line was dead and I was in sleep attire.. woke up and it worked. Idk has a slight smoke smell in the non smoking room and ac doesn't blow as well. I can say it was good for a overnight girls trip Staff was lovely and accommodating. Breakfast was great
-
August 2023 by Angelica Bolton
Do I need to say more. Musty and nasty room. The worst hotel I've ever experience. Rude front desk staff. Pictures looked nothing like the rooms online. Then the front desk had the nerves to say the site was remodeled. Called corporate to be transferred and she refused. Then proceeded and canceled by room. Finally Marriott changed our location and processed a claim for the hotel. The new hotel was amazing and the staff greeted us from the moment we walked in. Then the property had an enough nerves to call me and tell me I would be refunded. No I'm sorry or nothing. Extremely tacky.
-
August 2023 by Gypsy Tulloh
Let me just say that the supposed ghosts of Savannah were the least scariest part of our stay. The only things we were haunted by was the sight of a cockroach in our bed. When we first arrived, we had to switch rooms because housekeeping had not yet come by. Then, once we switched rooms we were greated with the scent combination of floral cleaner and mildew. No matter what we did it smelled awful. Another alarming detail was that the smoke alarm had a walmart bag over it. There was barely any outlets, one of the table legs was bent, the pull out couch was not as advertised, and personally I found the location a bit sketchy. The icing on the cake was at around 11 o'clock at night when my stepdad jumped out of his bed and pointed to a cockroach. We also later found another leg, after this we promptly left. The staff said she'd have to "talk to her manager" to get our money back. Easily the worst hotel experience I've ever had.Rooms: The queen suite is very small.
-
July 2023 by Ardella Altamirando
Room was clean and comfortable. Shower wall tiles need to cleaned. Noticed what appears to be mold on lower part of wall.
-
July 2023 by Marcus Cox
Rooms need better cleaning. Musky smell lingered in room for duration of trip. Breakfast is very basic. Pillows are too soft, or at least a variety would be nice. The staff was amazing though. They were friendly to boot and were witnessed being very apologetic and accommodating to issues that arose from their current renovation.Food & drinks: Located directly behind Olive Garden and Tailgaters Sports Bar. Two big pluses there!
