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November 2023 by Sharon P.
The good news is you have some really nice, helpful employees in the store. I was in there a few weeks ago and was purchasing a garbage disposal. I started in the cleaning section because I also needed some carpet shampoo. After an associate helped me in that area, she actually walked me to the garbage disposal section. She didn't know a lot about garbage disposal's so she found someone to help me. All the Home Depot associates we have encountered since we started shopping at this store have been more than helpful. Today I was shopping in the garden section. We purchased 38, 12 x 12 paving stones, 3 large bags of organic soil and 4 bags of sand. Kell, the cashier realized it was obvious we would need help. With out being asked, Kell said "let me call to get someone to help you". I Thanked her. I stood their waiting for a few minutes after we paid for our items for Kell to locate help. Pretty soon, I pointed to our truck which was parked right across from the Garden Center. I told Kell we would start loading the truck and ask her to direct anyone who came to help over to our truck. As I was walking to the truck a man dressed in a Home Depot vest crossed my path. I ask him if he could help. By the way, I didn't mention I'm a senior citizen. The man responded that the cashier could get me some help, told me to pull my truck up in front of the Garden Center entrance and kept walking. About the same time, this young man popped out of no where. He said, "ma'am, I don't work here but I'd be happy to help load your truck. He followed me to the truck, jumped in the truck bed and went about loading the truck. No one ever showed up from Home Depot to assist. When the young man that offered to help us finished, I thanked him, gave him $20 bucks and told him to buy himself a nice lunch. Turns out the man (Home Depot Employee) that was too busy to help us was named Ernest. I'm told he's one of the Garden Managers. Too bad.....I was in middle management with a Fortune 500 company for 38 years and I never thought I was so good that I couldn't stop and help a customer. You get a big F for the day Ernest. Looks like your employees are setting the bar for what great customer service is because you're surely not.
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October 2023 by Richard B.
Several months ago I ordered 2 exterior doors and a storm door for my home. I was told to contact Liz for any updates and problems that might arise. My doors were finally installed except for the molding which was supposed to be replaced. The installer left all of the new molding in a pile in the middle of my driveway. I'm a 74 year old disabled Vietnam veteran and I had to move the molding before it got ruined by the elements near the Georgia coast. After several days of trying to reach Liz I had to load the molding and return it to Home Depot ob Abercorn St in Savannah, Ga. I'm still trying to get the storm door installed correctly, but all my calls fall on deaf ears. At this point I'm paying for something that I can't get full use out of. Beware of this Home Depot
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August 2023 by Charlotte L.
The 3 stars are for Tavaris! He was the only HD employee who would help me! All of the employees were too busy "doing inventory". Customers were not that important. (see photo) Tavaris is pleasant, full of personality and kindness. My employer asked me to stop by HD and pick up a specific toilet for one of his rental homes. I know only one thing about toilets! Tavaris found it, put it on a cart for me and guided thru the checkout and loading. One good employee in that big store! Shameful! Lowe's it is! They help customers!
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June 2023 by Laura P.
Through the years Home Depot has been a "go to" for me when searching for holiday and seasonal decorations, outdoor flowers and plants, paint supplies, some bathroom plumbing supplies and pesticides. My experiences have been mostly positive. I've not purchased appliances from Home Depot, building supplies or ordered custom cabinetry.
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April 2023 by Joseph Miller
Great place for rental tools and trucks.
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January 2023 by Pam H.
I was in need of some concrete colorant and wasn't sure where I might find it in the store. The moment I walked in I was warmly greeted and then directed to aisle 15. Upon inspecting the spot where it was supposed to be I found it empty. I made my way to the front and the girl was extremely helpful. She came down the isle and located some in a new delivery that hasn't been put up yet. She took me back, rang me up and bid me a good day. Then on my way out another guy bid me a great day. It's been a long time since I was catered to in such a friendly helpful way. Great job!!!! Will keep my business at Home Depot.
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October 2022 by Dean Fleming
Returned a boom lift rental to the Bluffton Home Depot as it was inoperable ( see my other review on their site) Called this store to confirm availability of their boom lift and it was in service. Was told yes. I drove the 1.5 hours to the store. Upon arrival I was advised it was down. Then told it was available. I was asked for my driver's license. Which I provided. The employee saw my last name and said that someone with the same last mame as mine had rented and not returned numerous things and he was not going to rent to me as HE wasn't " comfortable" with it. So if it was Dahlmer does that mean I eat people too?? I am a Home Depot credit card holder, advised him I had secondary ID ( MY SC CONCEALED WEAPONS PERMIT!!!!!!) Which required fingerprinting and a SLED background check. I advise renting elsewhere as no telling what crime you may be accused of!!!!!!!
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June 2022 by Ilaria B.
Will never be shopping at Home Depot again. Was scheduled to have an appliance delivered, they called me the day prior to confirm the appointment (which I did). Later that day I found a blank slip that said "we stopped by today" left on my door. No time was noted or anything on this slip. I called the Home Depot Call Center who stated they called my fiancé (they called under a spam number & never left a voicemail) while he was at work. And the woman mentioned they "took a picture knocking on your door"...... No one ever called me to let me know they were on the way or there. The doorbell was never rung. Getting an appliance delivery rescheduled was a whole other issue. Will definitely never be shopping at Home Depot ever again. Update on Home Depot fiasco.... Spoke to multiple people yesterday trying to get situation resolved. Spoke to a woman who stated she could get it rescheduled for the following day. Received an email stated we were all set for delivery on the following day (however with no time windows). I called Home Depot on the day of delivery who stated that the woman who set this up with incorrect & we would not be getting the delivery today & the earlier delivery date was in 2 weeks.... Cancelled my order went over to Best Buy will have my delivery this week!!! DO NOT USE HOME DEPOT
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September 2021 by Anthony Jackson R.
Doin what all handymen do ???
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May 2021 by Thom Howard
Ok, i admit- I was disloyal... I WENT TO LOWES. Worst mistake I’ve ever made. Purchased a McCourt Chesapeake pond liner, $99. Waaay too much work so, i returned it- or ATTEMPTED to return it. Didn’t have the receipt, cashier at customer service couldn’t read the barcode, nor could their scanners- “...GO AND GET ANOTHEr ONE FOR THE NUMBER”- right? Common sense, not for Lowes. BOTTOM LINE, THEY MADE ME KEEP THE PRODUCT... I stated never LOWES again, ONLY HD... She stated “
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May 2021 by Amanda M.
Once again Home Depot has managed to make my life harder. I come in and get a curb side pick up, I ordered the wrong item and walk inside to the returns to let them know. My 56 year old father goes out of his way to get these items the most responsible way possible by leaving the other can at returns to come back to. He said "that can is mine I want to exchange these" the woman ignored him and kept saying "over her sir" with an eye roll. The other woman we had told, tapped the rude woman and handed her the can. She then realized she was being rude and started to speak to use nicer. I father again mentions "I want to exchange these cans today, I just got the order as curb side. Nothing is wrong with the produce just the wrong color". The returns woman continues to ask him what he wants and he repeats himself. She then runs the return and hands him a receipt and asks him to pay. We are both confused considering we were exchanging items. This woman had no idea what she was doing or just didn't care. She returned the money to the original payment method and now we have to pay out of pocket again. Not only does my poor father have to wait 7-10 business days starting in 3 days since this happened in the start of the weekend, he now has to run his card multiple times. It was a huge inconvenience and we just want to make it easier, quick and simple. This is my final time going to Home Depot. I will not be a Lowe's customer.
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April 2021 by Alan Gunn
Great prices
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February 2021 by Francisco Irizarry
very helpful staff. things were easy to find.
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December 2020 by James Minick
I went into the Home Depot tonight to do some Christmas Shopping. The employees were very helpful and the cashier was very friendly. My wife and I got out to our car, and it would not start. My wife went back into the store and went to customer service. Two nice young men came out and helped us to start our car. They were very thoughtful and patient. Thanks for your help.
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December 2020 by Santiago S.
My wife and I came to this Home Depot to consider getting new hard countertops for our house that we are about to sell. The lady who helped us was extremely sweet and polite however she made an error that changed the price of the job by thousands of dollars. That could have been overlooked for at least a four-star review. My main two reasons for two stars are as follows: 1) We were charged $200 for to have our countertops measured. Now, this would have been absorbed by the cost of the job, but when the job was canceled this fee was not refunded. I understand the cost to go out and measure, but there's also a cost for businesses to do business. No other countertop store that I'm aware of charges $200 to come out to earn your business. 2) The second reason is that when all the errors were mended and we got good quotes, granite countertops were within 10% of competitors in the area. Quartz, on the other hand, was much more. Almost two times as much and that was at their lowest possible price. 3) I lied. There's a third reason why only two stars. That $200 measurement job I paid for? I was not even entitled to a copy of. According to Home Depot, it's against their policy. I paid for it. Another Home Depot that I talked to about my experience at this store told me that that was not a Home Depot policy. Anyway, there's a lot of appeal to going to Home Depot to get several jobs done and to be able to pay for it on the Home Depot credit card. However, do your due diligence and get some quotes from people who don't charge first.
