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November 2023 by Terry Packard
Mason helped us with our new phone purchases. He is knowledgeable and patient!Thank you, Mason, for a stress-free experience!
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October 2023 by Jeanne Voxnaes
John helped me immediately with just what I needed. He was friendly and efficient.
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October 2023 by Southern Bell
Exceptional service by John! Thank you!
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August 2023 by Jackie Mcvaugh
It was a very pleasant and happy experience☺️ Brandi, BritneyI believe that was her name, im so bad w/names! unfortunately is a traveling individual and she’s not always there!The location is hiring, and that’s why she’s there!Friendly, full of knowledge and wisdom, and she was helping three people at one time and we were all having conversations with each other!So very glad I visited!!!
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June 2023 by amy Karlewicz
John at Highway 80 store in Savanah was Excellent. Professional. Welcoming and so very Knowledgeable about protective glass and phone cases.Amy Karlewicz
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June 2023 by Kevin McCool
Great to have a store so close to home. John did a great job!
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April 2023 by P B.
On January 6th, 2023, I needed to replace my phone. I was ready to buy a Google Pixel 7 on Amazon for $335.I needed to have my data transferred to the new phone so I went to Victra (a Verizon store) at 4753 Route 80 East in Savannah, Georgia,spoke with David and Brandy (the store manager) to see if they would transfer the data to a new phone even if I wasn't going to purchase it there. They said no, but they said they were having a special on the Google Pixel 7 phone and it would only cost $350. (As I would come to find out, they were NOT having a special on the phone). Thinking that there was only a $15 difference, I decided to buy it at the store.I was not on any committed plan (it's month-to-month) and explicitly stated that did not want to be on any plan as a result of this transaction. I specifically said "ANY plan". They verified that I would NOT be on a plan.The return period was 30 days. The next bill that came did not have any new transactions on it, but that was because the cycle had closed before I bought the phone. It wasn't until a couple of weeks later that I received the next bill that showed a $10 finance charge. I called the store repeatedly but was alwaysredirected to a call center. Not once did anyone at the store answer.I drove back out to the store and asked David about the line item. He told me that the first month will show a $10 charge and the second month will show another $10 charge, but therewill be a $20 credit on it as well. David said that every month thereafter, the bill will show a $10 charge with a $10 credit. Sinceit was a wash, I thought it was fine and started driving home.As I was driving home, I realized that there was some amount that was being financed, which would lock me into something of which I was not informed. I drove back to the store and asked David about it, and he said that $370 was being financed. He said the phone cost $720 but with a $370 discount, the price cameout to $350. What he neglected to tell me was that the $370 discount was locking me in where I won't be able to change my phone without being responsible for the balance.After speaking with David and Brandy, they said that there was nothing that they would do.Now I m locked into a 3-year financing plan where I cannot change anything about my phone without incurring a large penalty. This was clearly a very sneaky way of selling me a phone and I can't believe that the store manager would allow such a shady transaction- she was there during the entire initial transaction. They disregarded what I asked for as far as plans go so that they could benfit from a financed amount.The BBB closed the complaint because Victra didn't respond.
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April 2023 by Kelly Minadeo
David was my representative. Very professional, genuine, patient and dedicated. David truly went above and beyond to make sure I was taken care of from start to finish!
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April 2023 by Bailey Winders
John at the highway 80 store was AWESOME!! 10/10 recommend.
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March 2023 by Bea Bacon
Excellent customer service. Very professional & knowledgeable
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January 2023 by Mary Mills
Excellent service by David. He tried to troubleshoot the problem(s) with my phone. When all attempts were unsuccessful, he sold me a new phone & had me reconnected & on my way quickly & efficiently. Very personable & helpful.
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November 2022 by Lindy Cash
Jaques was very helpful and polite to this old lady. Thanks!
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November 2022 by Lola Randall
Jaquez was a master at multi-tasking, problem-solving, and service.
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November 2022 by Lindsay Thomas
She lady at this store helped me with everything I needed and more.
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October 2022 by Victoria Potter
This is my local store on the island they were delightful the gentleman who helped me was very efficient set me all up he had nothing to do with the price of the K stats corporate Verizon has tends to screw 25 year customers every day new customers get Better rate plans lower cost Still the highest price to carry around the books But making these people charge $75 for a $5 for a phone case is off the rails ridiculous I'm seriously considering a new Carrier But the folks at the Wilmington Island Georgia store were fabulous
