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November 2023 by Kim White
This store gets 5 stars because of Mellanie.
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November 2023 by Kortney Knight
Melanie does it all! She was amazing! Multitasker in the best way! Your store is thriving because of her.
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October 2023 by Al Salvati
Melanie was very pleasant, helpful, knowledgable, and we had our two phones transfered to the new phones in a very acceptable time frame. Great job....
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October 2023 by Robin Godbold
Amazing service, employees were wonderful and also helped to find the best possible solution for my needs!!!
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September 2023 by Emsley S.
Melanie was AMAZING! She helped me turn my service back on. She had amazing customer service and was very patient. ABSOLUTELY LOVED HER
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August 2023 by Bob Eason
Great service Thanks!Melanie was handling several customers at once and taking care of all of them efficiently.
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August 2023 by antwan brown
Melanie is EXCELLENT at what she does. Amazing customer service experience.
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July 2023 by William Valdes
The staff has always been very helpful and friendly
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April 2023 by P B.
On January 6th, 2023, I needed to replace my phone. I was ready to buy a Google Pixel 7 on Amazon for $335. I needed to have my data transferred to the new phone so I went to Victra (a Verizon store) at 4753 Route 80 East in Savannah, Georgia,spoke with David and Brandy (the store manager) to see if they would transfer the data to a new phone even if I wasn't going to purchase it there. They said no, but they said they were having a special on the Google Pixel 7 phone and it would only cost $350. (As I would come to find out, they were NOT having a special on the phone). Thinking that there was only a $15 difference, I decided to buy it at the store.I was not on any committed plan (it's month-to-month) and explicitly stated that did not want to be on any plan as a result of this transaction. I specifically said "ANY plan". They verified that I would NOT be on a plan. The return period was 30 days. The next bill that came did not have any new transactions on it, but that was because the cycle had closed before I bought the phone. It wasn't until a couple of weeks later that I received the next bill that showed a $10 finance charge. I called the store repeatedly but was alwaysredirected to a call center. Not once did anyone at the store answer.I drove back out to the store and asked David about the line item. He told me that the first month will show a $10 charge and the second month will show another $10 charge, but therewill be a $20 credit on it as well. David said that every month thereafter, the bill will show a $10 charge with a $10 credit. Sinceit was a wash, I thought it was fine and started driving home.As I was driving home, I realized that there was some amount that was being financed, which would lock me into something of which I was not informed. I drove back to the store and asked David about it, and he said that $370 was being financed. He said the phone cost $720 but with a $370 discount, the price cameout to $350. What he neglected to tell me was that the $370 discount was locking me in where I won't be able to change my phone without being responsible for the balance.After speaking with David and Brandy, they said that there was nothing that they would do. Now I m locked into a 3-year financing plan where I cannot change anything about my phone without incurring a large penalty. This was clearly a very sneaky way of selling me a phone and I can't believe that the store manager would allow such a shady transaction- she was there during the entire initial transaction. They disregarded what I asked for as far as plans go so that they could benfit from a financed amount.The BBB closed the complaint because Victra didn't respond.
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February 2023 by Linda Poston
Employees were very helpful. Got y cell service back. Each client takes time. That’s the main drawback . I spent almost 5 hours getting things done, including a trip back home to get info. That part was my fault, but still over 4 hrs at the site!!
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February 2023 by mary carter
Mellanie is very patient, fast and knowledgeable. I was in and out quickly and all my questions were answered.
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January 2023 by Bob Beard
Excellent customer service by Melanie! Ordered by new phone & let me know when it arrived 48 hours later. I went to get the phone & transfer info to it from old phone & while there were 2 ladies ahead of me, Melanie & her coworker were attentive to me & efficiently worked me into their efforts…I am VERY impressed & pleased with this store’s customer service…
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December 2022 by Marianne Mainer
Melanie is wonderful at the Sandfly Verizon store. Please go see her for anything you need! She went above and beyond to help me with my phone. While I was there she helped multiple clients with their issues very promptly. She even helped an elderly lady apply a phone screen purchased elsewhere. Excellent customer service.
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December 2022 by Max Harper
Was very satisfied I and the wife came into the store to inquire about our phones and was told that they where not going to work anymore due to new updates so we had a little wait and finally got waited on and was very good taken care of the clerk was working by herself and shorthand on help the company needs to get more people hired And I completely appreciate the clerk that went over her service and helped Thanks I recommend the skidaway location.
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August 2022 by Donald Jones
Go see Mel she will get you taken care of I promise
