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February 2024 by Missy J
Can’t say enough about the excellent customer service that Josefina gave me to resolve my bill. I’d like to hire her. Her team was amazing! Thanks Verizon for Josefina.
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February 2024 by Gwen Mann
Mercedes was wonderful to work with. She took the time to listen to my concern and immediately dug in to to fix the problem.
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February 2024 by Mary Alexander
Mu service today was excellent of very smart savvy. Young lady did a excellent job. Thanks so much Verizon.
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January 2024 by Christina Roberti
Antoinette was an awesome and talented trainer and salesperson instructing her team and explaining all the details of purchasing a new Iphone. It was very personable and well explained. I would recommend her and Verizon for personalized service. Thank you, Antoinette!
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January 2024 by Sarah H (Nis)
I recently contacted Verizon customer service via the app and had some issues so I followed up with a phone call. I was still left with some uncertainty regarding my account, so I reached out and I was fortunate enough to be connected with Michael. He was incredibly helpful and professional throughout the entire interaction.Michael quickly responded to my inquiry, which was greatly appreciated during a time of confusion. I didn't have to wait long for assistance, which made the process much less stressful. He patiently listened to my concerns and took the time to fully understand the situation before offering any solutions. He never made me feel rushed or like my questions were unimportant.Michael did an excellent job of explaining my options and answering all of my questions thoroughly. He used clear and concise language, and he made sure I had a complete understanding of everything before proceeding. He went above and beyond to resolve my issue. He didn't just provide the bare minimum; he took the initiative to find the best possible solution for my situation.I was incredibly satisfied with my interaction with Michael. He exceeded my expectations and restored my confidence in Verizon's customer service. He is a valuable asset to your company, and I would highly recommend him to anyone in need of assistance. I will definitely be reaching out to him in the future for my wireless needs.
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January 2024 by Trey Gordon
I would like to thank the sales person Gina who helped me today and set my mind at ease. She was very thorough going thru and explaining my recent and past billing , walking thru the process with customer service also just her professional experience helping me thru a very stressful situation. I am grateful.
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January 2024 by Marc Desrivieres
Ja-Vier was very helpful in the process in replacing my device. He gave me options on how to best resolve my issue and we came to great resolution. I would definitely recommend coming to this store for any help.
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November 2023 by Big Fam Vlog
Best customer service I've seen in ANY store. Smiling, professional, courteous, no pressure. Most of the time I'm just going in to ask a question or have someone look at my phone. Great people ? ?
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November 2023 by Clint
Last week I wrote a stellar review for this store because I was given amazing customer service that went above and beyond. Today when my new phone arrived, and I needed them to switch phone numbers on my devices, I went back to this store expecting the same amazing service. I was disappointed. The young lady with long brown hair tried to help me, but we learned that when phones arrive now, they are not activated because they do not have SIM cards. This meant I just had to call Verizon to get them to activate it first before she could switch my numbers. We could have done this if it had not been for the incredibly rude manager (I assume she was a manager since she was telling the helpful associate what to do.) I didn’t get her name, but she’s middle-aged with terrible blonde streaks. She was so concerned that the store was closing in 40 minutes and that my issue might make her stay late. I lost track of the number of times she reminded me that “We’re not a corporate store, so we can’t activate your phone”. I got that the first time, that’s why I was literally on the phone with Verizon getting it activated as she was saying this. When she came over to the nice associate who was trying to help me and began to rush her because (gasp) the store was closing in 40 minutes, I finally picked up my things and left. The manager made it abundantly clear that she did not want to help me from the moment I walked in. Rude blonde streaks manager should find a job that doesn’t require human interaction. This store has several helpful associates. One of them should be the manager.
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November 2023 by Clint T.
Last week I wrote a stellar review on Google for this store because I was given amazing customer service that went above and beyond. Then a few days ago when my new phone arrived, and I needed them to switch phone numbers on my devices, I went back to this store expecting the same amazing service. I was disappointed. The young lady with long brown hair tried to help me, but we learned that when phones arrive now, they are not activated because they do not have SIM cards. This meant I just had to call Verizon to get them to activate it first before she could switch my numbers. We could have done this if it had not been for the incredibly rude manager (I assume she was a manager since she was telling the helpful associate what to do.) I didn't get her name, but she's middle-aged with terrible blonde streaks. She was so concerned that the store was closing in 40 minutes and that my issue might make her stay late. I lost track of the number of times she reminded me that "We're not a corporate store, so we can't activate your phone". I got that the first time, that's why I was literally on the phone with Verizon getting it activated as she was saying this. When she came over to the nice associate who was trying to help me and began to rush her because (gasp) the store was closing in 40 minutes, I finally picked up my things and left. The manager made it abundantly clear that she did not want to help me from the moment I walked in. Rude blonde streaks manager should find a job that doesn't require human interaction. This store has several helpful associates. One of them should be the manager.
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November 2023 by Jemilla Louper
Antoinette worked so hard for me. She made sure I was happy and saving money. I’m walking out with the 15 IPhone. She displayed excellent customer service and training other individuals while serving me. I will definitely refer others to her. Thanks so much Antoinette over at Verizon on victory dr.
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November 2023 by Savannah Harmon
I came to this Verizon (from out of state) in a little bit of an emergency, and Brian went ABSOLUTELY above and beyond to help me out. Not only was he fast, efficient and honest, he was available even after I left the state and made sure I had a successful experience. I cannot recommend this store and specifically Brian enough. I wish I lived in town so this could be my go-to store. Thank you so much, Brian!
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October 2023 by Greta Sullivan
The Victory Drive location is fully staffed with efficient customer service. Ask for Josh Sturgess. He was very helpful and went above and beyond with answering questions and setting up proper phone service. I respect his professionalism and highly recommend him if you need assistance with a new or old phone.
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September 2023 by Paul Adler
I came into this particular Verizon store with an urgent issue, and in need of a potential upgrade. Christina couldn’t have been nicer. She handled my situation with care and attention, and my customer service experience was perfect. I’ll certainly be returning here for any and all of my wireless needs—because I certainly know what it’s like when other stores simply shove you out of the door.I highly recommend this location for anyone who wants an enjoyable, affordable time. Thank you again!
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September 2023 by Martell Merritt
Justin Is Great sales representative. He is patient, kind, Very knowledgeable about the items he sales. He helped me with a different customer service call, and he help me order New device and set them up properly. I love going in the store and seeing him, because I know my business will be handled properly. I am I happy customer because of his A+ customer service
