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January 2025 by Blame
I went there for a deal for a iPhone the black man said the number had to change for me to get the deal but I could still get my number back and I didn’t get number back he lied to me and I lost my number
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December 2024 by Connie Smith
Not enough customer service reps. The customer rep on phone said one thing, and the service rep at store directed me to complete different direction. Typical Xfinity/Comcast fashion.
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October 2024 by Lenette Rose
Sha is patient and awesome
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October 2024 by Tammy Mendenhall
I got mixed feeling about this place. When we first went with them they sold us on internet and my husband a phone. And he was told about Rewards that the longer you stay the more you get with these rewards. He only got rewarded once and have been with them going on 4 years. They won't switch out his phone, seem very disrespect when he goes in.
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October 2024 by B. E.
Customer service sucks. Some of them are not friendly. Christy was pretty ok. Jada was assisting and was very short when asked a question.
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October 2024 by Trinity Edwards
Should have never switched from AT&T to Xfinity. I would not recommend. Service is always going out. Internet outage one day cellular out the next. On the phone with customer service for over two hours and the issue is still not resolved after my phones were not working for hours prior to contacting xfinity. TERRIBLE!!!
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September 2024 by Steve Farace
Constant battles with customer service chat bots and occasional visits from techs who put band aids on the issues only to have them appear again within days if not hours.
If you have any other options, use them as these guys are terrible
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September 2024 by J M
Good luck getting a cable buried….this company is the worst to deal with. I’d rather get a dental procedure done. Avoid this company at all costs if you can
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August 2024 by Jujub Crawford
Xfinity is giving the worst customer service ever. Especially the Victory drive location in Savannah, Georgia. When you're in customer service, especially as management representative, you need to learn to open your ears and listen to what people have to say rather than to talk over them like, you know it all. I stay on top of what my bill is and I know what it should be and what it should not be, and it has not been right in a long time. In addition to that, the online customer service messes up your billing constantly.It's a different surprise every month. We switched Because I could not Deal with the nonsense.
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August 2024 by Alejandra Sanchez Herrera
Very bad experience from the last 3 months. I went there to ask about the big increase I got on my account, a staff member called Leonardo "helped" me to decrease the bill but from the moment he did the modification on it, my account has being worst. 1st not sure when or why they added a service I never request or authorized (Storm ready). He mentioned that I needed to change my old modem for the new one, I did this and took the old one to the store, after this got a notification on my cellphone about a package on the way from Xfinity, which I wasn't aware of. Finding out days later that it's the storm ready and I found out this when I went to the store to return it, they denied the package and told me to go to UPS for returning it. That same day I went to UPS and they told me everything was set but it wasn't, they charged me for this service on July and August, even if I did not have the storm ready equipment anymore. The last times I went to this place they told me they were going to open a case so they could solve this but still were charging me $250 for not returning this, but I showed them the receipt was from June and since then this was done. I went to this place a total of 5 times to try to solve this, spoke with people through the phone. This happened because someone didn't put the correct information and add me a service that wasn't even authorized. Hope you can take this as feedback and improve it. Plus the internet was sucking at beginning of July, and took like 2 months to fix it.
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August 2024 by Jack H
Wow, service in the store is just as bad as online or over the phone.
We went to turn in equipment, they said the wait was an hour and half. Just to drop off equipment.. It's as simple as scan the bar code give a receipt.
They are on my top 10 list of worse places to deal with. T
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August 2024 by Bob Builder
I’ve had my internet plan for almost a year and I’m paying a large amount for it. Even with the large amount my speeds are slow and my upload is consistently 4mbps. When signing up, I was told on the eighty dollar plan my upload speed would be 25mbps, which isn’t great, especially for that price, but what else was I to do? I want to cancel so bad.
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August 2024 by Nathaniel Shank
Lied about coverage and what was going to be billed. Ask for a print out of the actual bill and what the plan is. They will happily say one thing and provide another. I regret using them.
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July 2024 by Vernon Montford
Twice now I've talked to a sales person who said they would waive installation fees because I have six business accounts. Twice now they've billed me the installation fees. I also was told my new account would match my other accounts bills and they come in $26 above. They say I signed a contract, which I did on docusign, but I signed the contract based on my understanding of the words and how they were explained to me by the salesperson. They mailed my bill to the wrong address, never setup my online access, and now I have a late payment.
This company is dishonest and will try to charge a little extra above what they said by scamming and hope nobody notices or complains. Unfortunately, I'm without many good other options. I just talked to them for 90 minutes because they can't connect my new account to my online portal. They couldn't figure out how. Eventually I figured it out on my own by clicking every button on their website. If you have access to another internet provider, use them instead. Comcast is horrible.
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June 2024 by Shaughn O'Connor
Absolute bull no help
