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January 2024 by Susan Jackson
Recently went to tidal wave and the wash was awesome but most importantly the detail on my car was fantastic. It was done by 3 young men Lucas Robert And Brody they did an outstanding job on every part of the car. When they were done they were no dirt what so ever and it smelled so good. Looked fresh off the lot and I greatly appreciate these young men
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January 2024 by Max Wilson
This place is amazing. I recently came by here with my truck which was so muddy and didn’t have hopes of it being clean. I was greeted someone their manager Ginger who sold me a membership and just sssmed to be such a nice person. I then drove down to the wash and was approached by 2 young men Lucas and Jeremiah who asked if they could pressure wash the mud off my car. Very 2 respectful young men and the outcome of the wash was perfect!! 10/10
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January 2024 by Gabe Hitch
In my endeavors I have never had such great experiences at Tidal Wave Auto Spa. I always leave with a smile glued onto my face, and it stays there. The amount of dopamine that rushed through my body when the soap hits my car is becoming more desirable every day. The employees at this location always seem to have a smile on their face and greet me with pleasure. I genuinely feel welcomed here at Tidal Wave. Sometimes I consider moving closer to this location just so I can visit more. Last time I was there I got my car detailed by Josh Ligon and Lucas Miller. These two fine young gentleman really made my day. They even went the extra mile as to give me a good job on my rims. Can’t be thankful enough for Ginger as well. Thank you Tidal Wave for existing, I will probably live longer because of your business.
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January 2024 by Chad Johnson
Tidal Wave Car Wash's detailing service exceeded my expectations. My car looks brand new. Every nook and cranny was meticulously cleaned. Jordan's attention to detail and professionalism were commendable. I highly recommend their detailing service. A 5-star experience that leaves my car gleaming and me thoroughly satisfied!
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January 2024 by Brody Basma
I bought a member ship a few months ago to see how it was and I don’t regret it at all!! I love going to tidal wave, I go every day after work just to be nicely greeted and go home with a perfectly clean car. I have tried the detail a few times and the workers are so polite and do such a good job, for such a low price I feel like I’m getting a 1000 dollar experience. I recommend tidal wave to everyone and if you haven’t been there then give it a try!
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January 2024 by Regina Muller
I pulled in the car wash as I do every week to clean my SUV. But this time when I drove around to wipe my car down and vacuum it out, I was greeted by a young gentleman named Crayton who offered to help me wipe down my car. I was so impressed with his customer service and that of his friend Brody, who offered to help too. They were both extremely nice and very helpful.
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January 2024 by Dr. Zee
I was in the neighborhood and decided to get my car washed and cleaned. Somehow the electric dispenser for the tire shine did not effectively spray all of my wheels. I spoke with employee Kylie who immediately gave me assistance. He manually administered the tire shine solution and apologized for any inconvenience I experienced. Thank you Kylie for going the extra mile unlike most independent car wash facilities!!!
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January 2024 by lucas milker
Just got done finishing my car wash and it was an outstanding experience. My car came out clean as new and was detailed and it looks newer than ever!! Was greatly serviced by Yates Carey who did an amazing job helping me out and cleaning my car. 10/10 would definitely recommended and will insist on going back.
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January 2024 by Matthew Groh
For the fourth time in a matter of months, I arrived today to find the car wash closed for maintenance. This should be occurring after business hours, not randomly during them. We as customers do not have time to guess when your business might be open.I returned a few hours later to find it open. As my car proceeded into the wash, the machine dispensed *no soap*. I honked my horn, and the car wash stopped. The wash attendant told me they would give me another wash, but I warned them without soap, dirt on the car can cause scratches. He assured me this would not happen because their brushes don’t scratch, and I explained brushes do not scratch, the existing dirt on a car does without proper soap. He told me he would disengage the brushes during my first pass through to prevent this. Unfortunately, this was a falsehood as they still activated.My second time through was successful, but unsurprisingly, I found a 3 inch scratch on my front hood. I then found the rear vacuums still broken, and the drying towels run out.I am out of patience with this business, and have canceled my subscription. It really is a shame as it used to be so much better. Judging from the customer service replies to others here on Google, the business doesn’t seem too concerned - maybe losing customers will.
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November 2023 by Bill Shelton
Very good service, plenty of very helpful employees. Prior to entering wash they scrub windshield front and rear also tires. Vehicle exits wash very clean, they have very powerful vacuum along with window cleaner and towels. They stay very busy but the short wait is well worth it.
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October 2023 by Cash Meowtside
I want to take a moment to recognize the female Manager that provided me with exceptional customer service and solutions to my prompt. I believe her name is, Ginger or Ruby. I paid for the highest wash available. Of course I went through the wash and the transformation from a dirty car to a clean car was a pristine experience. Although My car was clean, i decided to detail the inside of the car first instead of the outside. After doing so, the cars exterior dried and didnt leave me with the results i was looking for. I brought this to the managers attention. without hesitation she smiled and gladly allowed me to go through for a rewash. After the rewash I got out and detailed the outside of my car. Wow, does it look good and smell fresh. I just wanted to take a moment to let the public know that Tidal Wave & Auto Spa of Sharpsburg has a great team and value for their services. Thank you so much Tidal Wave Auto Spa and Ginger!Services: Auto detailing
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October 2023 by John Ransom
My experience has been great. Gavin displayed professionalism and patience by retaining me as a customer for the same price I started with 2 and a half years ago. Prices went up and rather than lose me, he suggested a cheaper car wash deal. Thanks so much for your assistance Gavin.Services: Auto detailing
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October 2023 by Rita Romick
What an incredible experience on this beautiful sunny day… Obviously, it was slammed busy! We were greeted kindly by Carlos, who helped us with upgrading to interior detail service!!! Thank you so much Carlos for your kindness, professionalism, & consideration!! We will definitely be back!!!
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September 2023 by Daniel Best
I want to give a special shout out to Ginger from tidal wave auto spa. I purchased a month package of unlimited car wash, and four detail jobs, one per week, for this last month….My first detail job went, well, let’s just say not great. Not great at all! ….and I was leaving town right after that for three days, so I couldn’t address the issue right away. I am typically not one to complain about a service, even if I paid for it, but this was definitely an exception…. I got back in town on Saturday, unloaded the car, and drove straight to Tidal Wave. It was about 30 minutes before they closed, so the detail shop was already closed down. I explained the situation to the manager on site, who was Ginger, and, without hesitation, she geared up and detailed the car by herself. Mind you, she could have assigned the task to one of her subordinates, but she didn’t. She didn’t even flinch at making it right. It was by far the best detail job I have received from the company, and some of the best customer service I have ever experienced in my life. Period.I don’t know who is calling the shots over at Tidal Wave, but Ginger needs an immediate promotion and a raise, and be congratulated on and complimented on her managerial skills and customer service attitude!!!Service: Auto detailing
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September 2023 by Jeannie B.
I went to the Sharpsburg location yesterday and the lady in front of me was not on the track. The employee kept making her back up. She finally got in and her car got stuck at the end for about 4 min. The manager turned off the car wash but I had already been hit from the car behind me. I have a new car with a lot of damage to bumper, dent in my rear hatch door and many scratches below bumper. The manager said it was the man's fault behind me and said she reviewed the video but wouldn't let us see it. I did get a police report and the nice man that hit me insurance information. My husband had the exact same scenario happen to him. Luckily, he didn't get hit but almost hit the car in front of him because it stopped before exiting. We both will not go there again and would recommend to be very cautious. I am getting my car fixed by the man behind me insurance company. It was so unnecessary that all cars had to back up when the manager turned it off. When I exited the car wash I had soap all over it but it never got rinsed off because it was shut off.
