-
January 2024 by Adair K.
Barbara, Cherice & and entire team were amazing!! We walked into the store and from start to finish had an amazing experience purchasing our couch. Will get furniture from here again in the future!!
-
December 2023 by Jazsmine B.
I feel bad for the employees that work here. This place has terrible systems and will tell you something can be delivered and call you back and tell you it can't be delivered for 4 months.
-
November 2023 by Jeremy R.
Bait & Switch! Came in to purchase several items to be delivered to my new house. I was told they would have 95% of my items delivered, so that I could move into my new house. Two days later I get a call saying that they had to move my delivery date out another week plus. If that was the case, I could have purchased my furniture somewhere else so that I could actually move into my house. There is ZERO Leadership and ZERO accountability. I'll never purchase anything from this place again.
-
October 2023 by Gift Akiri
I was attended to by Amy Halpern, she was really nice and very professional in explaining things to me, for the most part, she was patient until we made purchase and left. I would recommend that she gets a raise if the company is willing to, that's how good she was at her job.
-
October 2023 by TieLeasha Jenkins
Ms Stephens was wonderful. She took her time and listened to what I needed them showed me options that fit my needs. She redecorated my living room with taste and class. I am so happy I stopped in and met her.
-
October 2023 by Malka Shulman
Had the best experience here! Crystal was amazing and helped with everything we needed. Super personable and made sure we were taken care of at every step. Highly recommend!! Update: delivery was also super smooth! Would definitely purchase here again!
-
October 2023 by Nichole Bolton
What a wonderful experience.. Mamie was such a pleasure to work with patient and polite.Excited about my Haven couch. I appreciate you so much.Nichole ??
-
September 2023 by Charlene Evans
I absolutely LOVED my experience purchasing my leather couch + love seat at American Signature Furniture ? Krystal~ sales rep., greeted me and immediately begin to state the sale as she saw me greatly admiring this set. Cherice~ the store manager was such a joy to talk to as she processed my invoice. I look forward to having this beautiful set delivered!
-
September 2023 by Alissa Mullen
Great experience & great selections! Javier helped us from start to finish. Even when we couldn’t decide on day 1, he stuck with us until we found our dream couch!
-
September 2023 by Dr Chidi Jewel Kalu
I am beyond elated at the level of excellent customer service I received at the American Signature Furniture, Smyrna location. I have never had such an incredible set of sales reps who are extremely knowledgeable as Eryn and Javier. From the moment I walked in , I was given a warm welcome with immediate attention to my needs. I told both Eryn & Javier what color living room furniture I was looking for and they immediately went to work to make it happen. They literally picked out every piece of furniture and accessories I needed. I am so impressed as to how they knew all I needed and got it down to the T. You can imagine how relieved I was after visiting 8 different furniture stores, about to give up until I met this team of very caring and loving designers and not just sales reps. Great job ! I would 100% recommend this exact location for all your furniture needs .
-
September 2023 by ME Beck
Worked with Ms. Crystal today. She was fast, friendly and knowledgeable. We bought the electric three piece reclining sofa and I absolutely love that they offer an insurance that will cover a 5 year accidental spill and damages and if it was not used in five years, that insurance money will become a store credit. Everyone in the store, a very friendly and amazing. We also got the labor day sales discount. This is our 3 time purchase from the store.
-
September 2023 by Shermaine Rasheed-Calhoun
Miss Crystal and Javier did an amazing job of helping us choose the perfect furniture for our home. Very patient and brought the tape measure and helped us with all our concerns. I definitely recommend coming to see them. Amazing customer service. Miss. Cherice also was really great and helpful.
-
August 2023 by Cynthia White
We had the most amazing experience while shopping today as we purchased a new dinette set! Mamie was our salesperson and she was very kind and knowledgeable and patient with us.! Crystal greeted us very friendly and personable!The manager Cherice sets the atmosphere in this place, she’s very well abreast of managing and operating this store, she has a great personality and treats each customer with a respectful attitude but the whole team was a lot fun and if you’re looking to buy furniture please see these ladies! They’re professional and very friendly!!I would give them a 100 stars‼️
-
August 2023 by Lola A.
Worst experience of our lives, dealing with American signature furniture! Delivered the wrong bed and wrong. Nightstands! The movers would only take the bed because they wasn't any room for the nightstand! No one answers the phone! There is no customer service whatsoever!! Sales people are only worried about commission and then you'll never hear or get a hold of anyone again! Do not go into the store. It is a complete shamble of a business and a complete scam!!!'
-
August 2023 by Barbara White
I came into the store just browsing and I was greeted by the warmest energy from Javier. I told him I wasn’t looking to purchase and he still made me enjoy my experience in the store. He was so welcoming and inviting. He made me feel like I was walking into his home and that we had been friends for years. He showed me his favorite sofa and bed. He walked me around, answering my every question about items in the store. He made sure he provided information about the furniture promise. I have been in that store location several times and this was my best experience ever. He made me want to shop! It’s his energy. I am remodeling my home and I will definitely be back for the Javier experience as one guy called it. He was so professional and fun. I have been working in direct sales for years and Javier is truly amazing a one of a kind. If you go to this location ask for Javier.