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January 2024 by Tony Hobson
Katherine is the goat ? at BOA!!! She is the true definition of providing excellent customer service and going over and beyond I love it she get all 5s from me!!! ⭐️⭐️⭐️⭐️⭐️.
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December 2023 by Shanae M
I have been with BOA for over 15+ years and this is the worst service I have ever received. They do not appreciate their clients. Maybe it is time to switch to Chase or any bank that cares and appreciates their clients.
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December 2023 by Stacey Kimani
Horrible customer service. Never keep time with appointments. Always a long wait time.
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July 2023 by N M
This branch used to have great service. However, not any more. Carneva Mitchell (sp?), was told she is the branch manager, cannot be anymore worse. Maybe after 14 -15 years, it is time to move all the personal and business account somewhere else. Worse service.
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July 2023 by Adolf Adolf
Lazy and dishonest people working at this particular branch.
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June 2023 by Mustafa Yüksel
I made a mortgage application, but nobody follows the process. No emails no phone calls, nobody is returning my calls. Apparently, I need to work with a different lender. Horrible customer service. BofA you need to close this branch or immediately figure out what is going on. Otherwise, the BofA brand is going to get damaged. Once you lose your customer’s trust, it will be hard to earn it back on.
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May 2023 by Darren Cato
Surprised at the poor level of service offered at this branch today. I used to love coming here for the above and beyond quality service. I'm a platinum honors business member, and the lady I spoke with today it felt I was bothering her just for being there. Its a really convenient location but the staff needs some more customer service training.
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April 2023 by Moises Orellana
I went for the first time to open a bank account , I had no appointment but Anthony still took care of me . He was very kind and patient, made the process very easy . I had went to another BOFA and they weren’t nice at all . Once again thank you Anthony , you were awesome.
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August 2022 by David Herring
This is establishment has the rudest employees I have ever seen. They talk down to you act as if you are a BOTHER TO HELP.This is the worst customer service I have ever seen.
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August 2022 by Ray Jones
I went here for the first time today to make a deposit. There was only one teller and no drive through service. After waiting in line for 15 minutes, I walked out without completing my transaction. What kind of bank only has one teller working on a Friday afternoon? Poor service.
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August 2022 by OLA DABEST
Very poor customer service. Only one cash window opened. Staffs aren’t friendly in the lobby. The black tall guy is a trip!!
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June 2022 by Dara W
My husband had an appointment to do a wire transfer for our closing of our new house, which was happening in a few hours. The power went out in the middle of the transfer (not their fault). They basically just told him he had to leave. They wouldn't make any phone calls or anything, just told him to go to another bank and try his luck. The nearest bank had a TWO HOUR wait (not their fault) HOWEVER he wouldn't have wasted his time going over there if they had called the other store first. (I tried calling the other store myself, but after three calls, it became clear that they do not answer the phone for customers.) Thanks for the "help"
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May 2022 by Miranda McDonald
Don’t even waste your time coming here. There is only one bank teller there window, they just remodeled the bank. When you come here be prepared to wait 30+ minutes in line to even get serviced. Find another bank location coming here is a big waste of time.
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May 2022 by Patricia H.
If it was negative stars was available I would give -5 stars! Only one bank teller window. Waited20 min still not have been helped! Update: still waiting here and the lady said there are other banks 15 min from here if I want to go instead of just waiting some more.
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February 2022 by Blasé Z.
Absolutely the slowest Bank Of America I've ever been to! Customer service is horrible as well!