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May 2023 by Kaiesha J.
This CVs is HORRIBLE! When ever your in the drive thru or inside to pick up Medicine that is ready. You will sit on drive thru for 15+ minutes! Inside is no better! They are so unprofessional, I had to switch from this pharmacy bc they are horrible. If you can go to a different CVs please do that! NO STARS FOR THIS PLACE
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February 2023 by Wildman130h ..
If there was zero stars it would be for the pharmacy on the afternoon of January 31st I called to see if my script was ready. I was nothing but stonewalled saying the script was backordered with no clue when it would be in. I asked if it could be transferred to that store from another instead of going all the way across from the west side to the east side the tech said she wouldn't do that and refused. Which this has been done before. After the refusal the script was trashed all together Causing me to have to get a hold of my doctor and transfer it to a Walgreens this was carelessness and blatant disrespect of care of a prescription for a humans health reason. Mind you not this is the second time this same debacle has happened. I wouldn't recommend this place to anybody in the area they will lose your script in your system on purpose. An individual like that needs to not be employed there and I will Never have a script filled by any CVS with how they regard their customers
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January 2023 by Anna M.
The pharmacy staff is rude and takes way too long even when only dropping a prescription. The inside of this cvs is dirty and the pharmacy is so cluttered. I will be changing cvs locations. Also, the trash always looks gross outsid
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December 2022 by J K.
Pharmacy always busy, always a wait I get it. But then you start having extremely rude sales associates at the counter, JOSE! You'll be talked down to, cut off when asking questions about your prescription and then rude comments made about you to other associates while you're standing there. Won't return, moving my prescriptions as I write this to the Walgreens across the street.
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September 2022 by Amj B.
This CVS has received a great deal of criticism ( on Yelp ) for its revolving door of crass, offensive or hostile employees . Those particular CVS employees do not last long, as most lack the work ethic and people skills to work in any retail environment. However the actual pharmacy professionals that are at the Cooper lake/S.Cobb drive store are absolutely wonderful. The pharmacists and the pharmacy techs are knowledgeable, respectful and lovely people. They remain pleasant and helpful despite having to work with an endless flow of rude,lazy and obnoxious entry-level employees (as well as some of the public.) Being a longtime CVS customer I admire the professional pharmacy staff's ability to do such a good job day after day while surrounded by idiots.
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May 2021 by Alex E.
The pharmacy is slow and rude. They gave me a lot of attitude and then had me waiting at the window for 10 mins before anyone came to fill my prescription. Never going here again.
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February 2021 by Pat D.
I have been coming here for a few years and honestly I today will be my last. I worked in a pharmacy and can understand that dealing with the general public is hard and the system in place by cvs might not be perfect. With that said the general tone of my interactions with pharmacy has been extremely negative. It's appears as if they have forgot that they are customer facing and impacting people lives and they just think they are putting medicine in bottles. I just wish to be treated like a person rather than an inconvenience.
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October 2020 by Kim P.
Customer service is lacking big time. The pharmacist here, especially Fedwa the main one, are extremely rude to customers. I had my doctor call in my prescription only to get there and they tell me they don't have it in stock. A courtesy call would have been nice especially since this occurred on a Sunday when pharmacists close early. She didn't even want to tell me what CVS location might have it. "Google it" she said.
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May 2020 by Samantha N.
There is a Publix down the street that can fill your perception instead. The pharmacist and the technicians are not at fault. This location is VERY busy and VERY understaffed. They are impatient with customers bc they have so much to do and little time to do it. I don't blame them at all for the outrageously long wait times for prescriptions. I think they are a pharmacy that is serving a very large population of people. I like cvs but I'll be going to Publix from now on because they are less popular so they can handle the volume they have.
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January 2020 by Harry H.
Wow. Just wow. This is, without doubt, the worst CVS I have ever dealt with. I just got hung up on because I took too long explaining why I Was getting bad service from them. DO NOT DEAL WITH THESE IDIOTS. You will get jerked around and overcharged.
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June 2019 by Phong T.
The worst CVS Pharmacy I've gone to. Why? Hours are ridiculous. It doesn't accommodate the transition of Smyrna becoming a very populated city. Closes by 8PM on weekdays and as early as 6PM on weekends. Definitely limited hours. One time, I was in stores grabbing a few items with the intention of picking up my prescription. No announcements overhead was made for customers inside that pharmacy will be closing. I caught them as they were closing and turned me away because they were "closed." Great customer service, CVS Rx at South Cobb!
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May 2019 by kent c.
This Cvs is the worst. Drive thru was closed today with no signs indicating so. Had to go and top drop off a prescription. Of course I had to wait because the woman in front was trying to pick up a prescription at the drop off . No one apologized for the window being closed. By this time I needed to use the restroom. Well that did not happen because I have never seen a filfther restroom at any business. No paper towels no toilet paper. Nothing.. this business yo be closed down and the manager fired. Disgusting!
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April 2018 by Yvonne Lynette
Tonight this CVS closed at 9:30 p.m. when they are supposed to close at 10:00 p.m. . There was a person trying to get tampons for his wife and I just wanted one thing. It was 15 minutes til closing and the manager in training would NOT let us in. I WILL NEVER USE THIS CVS AGAIN. It was a horrible example of customer service.
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July 2014 by Tiffany L.
These people were so patient with me and my coupons!!! Never before have I been to a drug store to coupon where I didn't get attitude for trying I save money. I even ha to return something and they were still sweet! Will be going back for sure, good job!
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October 2013 by Julie E.
To be honest, I didn't pay attention to the lighting, atmosphere, or layout, but Miyesha REALLY stood out. As I walked up to the counter, she immediately greeted me with a smile & promptly cashed me out. As I stood there, she genuinely complimented my new dress. That. Made. My. Day! Her kind words really brightened my otherwise stressful & emotionally exhausting week. Such a small motion. .. making such a huge difference. Thank you, Miyesha. Shine on.
