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November 2024 by Kimberli Dorsey
My experience is from October 30th. I was moving things from TN to GA. My movers were having some time delays and would possibly miss the 9pm access deadline. I called several times and I believe I left at least one message about the situation. I didn't get any response back, no voicemail or anything. I even drove up to actual location within business hours, as stated on their website, and the office was closed. And it looked like it had been closed because there were delivery stickers on the door. There weren't even any office hours on entrance windows.
So, my movers got in very late and I had to put all my things in my basement and garage. It was so much chaos that I didn't think to cancel the unit until the next day. Now, a young lady did call after that and I told her what happened. She very apologetic and said that Corporate would be sending us a refund less the setup fee. Now, I setup for autopay and payment came out on November 1st. That did get refunded, which was a very small amount.
As of today, I checked my charge card and I still haven't gotten more of a refund not even for a lock that I never used. So, I called customer service and the representative told me that I wouldn't be getting any other refund because I didn't cancel on the same day. I told her I tried calling the office# several times that day but never got any response back and that I visted the office location BEFORE the stated closing hours per the website but it was closed. She did say she would check the phone logs to see a record of my calls and that she would send an email to location about refunding my lock purchase. But, a couple of times that I called the office the call didn't go through.
Anyway, I am not sure how is going to turn out but just wanted to make ppl aware.
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November 2024 by Lisa Kirkland
Charissa provided great, efficient service!
Check out this location for your storage needs.
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November 2024 by Kiki Roper
Veronica, Mariah and Charissa were great to work with! From the initial phone call to the facility tour. Good team and professional customer service!
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October 2024 by Anita Evans
Charissa helped get my storage unit price lowered and is super professional efficient and prompt. Keep her around and give her a raise cause she help the consumer before achieve her goals as well .
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October 2024 by Margr
Charissa was an excellent profession associate. As I am new to storage units, she took me step by step through the process. She is an asset to your organization. Thank you, Charissa
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October 2024 by Denyce Lawton
Charissa is AMAZING! There was an error in my online booking and I didn’t have the correct unit size or location! Customer service on the phone wasn’t helpful at all and lord and behold, she showed up from her rounds and saved the day and my sanity!!!! THANK YOU!
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October 2024 by Betty Montgomery
Sekina very nice an̈d ķind person
By Betty thank you
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October 2024 by G.I. JOE
Charissa was awesome definitely 5star service
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October 2024 by Natasha Holmes
Charissa was very friendly and helpful from the moment I entered the property
She was helpful in assisting me.with a storage that would accommodate moms move
She walked me.thru the whole online process as well my experience was definitely GREAT !!!
THANK YOU AGAIN CHARISSA ?
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September 2024 by miko jones
Charissa and Veronica were the true epitome of customer service, they made me feel so appreciated and welcomed. Give them a raise immediately please
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September 2024 by R Trice
Charissa and Veronica was spectacular!!! They made an anxious move more pleasant than I can ever imagine. I was nervous, bc all I had was identification... they reassured me, gave me the info I needed I. Less than 3 minutes and even watched my turtle in her tank in the AC while I loaded my truck (1hour) THATS ABP E AND BEYOND! AND RELIEVIBG ME OF AN ALREADY STRESSFUL TASK . . Not to mention, this was my second encounter and the customer service was Extraordinary THE FIRST TIME. THANK YOU
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September 2024 by Tia Brown
I had a great experience with Charissa Public Storage! Customer service was incredibly helpful and addressed my account issues promptly and professionally. I truly appreciate her efficient and friendly support.
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August 2024 by Valerie Alston
Charissa did a fabulous job in helping me find the perfect storage unit. She was professional and explained all of the charges and benefits of signing up with Public Storage. She gave me her card and I was able to contact her directly, made an appointment, and signed up. She is GREAT!
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August 2024 by Bridgette Clonts
Charissa was awesome! She was very helpful, patient, and thorough. She assisted us to help us find the right unit for our needs.
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August 2024 by Chiteka Jackson
Had an exceptional experience with Public Storage, thanks to Charissa's outstanding service. She followed up with me consistently during the month before I rented the storage unit, ensuring I had all the information I needed. Charissa even went above and beyond by assisting me on her day off. Her dedication truly earned my visit. The overall experience at this Public Storage location was phenomenal. I was so impressed that I referred my mom, and she also rented a storage unit here. Highly recommend!
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