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March 2025 by James Gregory
Email said “For a seamless return, drop off your items at a Spectrum Store. You may optionally visit a UPS Store.” I made a reservation as requested on their website and traveled from Atlanta to the closest Smyrna location to return my equipment. However, as soon as I opened the door to the store I was turned around by two young men who told me the only way to return equipment was through UPS. Being dismayed and off-put I walked my equipment back to my car. It was there I checked my email again, which stated it was optimal to return in store. Seeing also that UPS was closed for the day, I decided to try again inside the store to explain my situation and that I simply wanted to drop off the equipment. I walked in again and waited for assistance. The first man told me the same as previously, that they would refuse to accept it and UPS was the better route. I tried explaining the email they had sent me was the reason I came to this location, but was cut off by a second man. The second man spoke very condescendingly to me, especially when I tried to ask questions about the UPS drop off and if it would ensure the removal of the equipment from my account. Aside from the customer service being sub-par and rude, I want Spectrum to realize they are creating this issue. I already saw other negative reviews highlighting the same experience. We are paying customers and don’t deserve to be treated like this. Spectrum will likely comment below this with some generic corporate bland apology that they don't mean, like they have with the other reviews. Don’t think this will mean they will change anything, only a slap a comment reply on as a bandaid.
Tl;dr: Buyers beware, poor customer service experience.
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February 2025 by Theodore Blumoff
don't answer their phones
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February 2025 by karen cosey
Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!
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January 2025 by Juan Fernandez
A Latino attended me too quickly and very attentive
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November 2024 by BigDropOfc
Very poor customer service two employees in the store but only one was working and the lady that wasn't really doing anything ask everyone what they needed help with except me.. Unacceptable
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November 2024 by Makenzie Anderson
This is the absolute worst phone company I've ever experienced. My phone got broken at work (10/30) so I took it into this store location 20 minutes before closing (and I should've known I would be getting sub par service going in 20 minutes before close). The ladies working at the time were extremely rude. Didn't input any effort or support around fixing or replacing my phone. Weren't very forthcoming with alternative options for me and even somewhat treated me as if I was the stupid one for not knowing what my options were to begin with. I don't work there, THEY do. So I left and went back the next day. I was told that I could get my phone replaced by adding a third phone line to my service (as the phone that broke magically didn't have insurance on it) so I did. Then after adding a third phone line I was told that for some reason I didn't have the option to purchase the new phone in-store and take it home with me that day (10/31) and they assumed it's because I no longer have a wifi package with them. Thus, instead I would have to have it shipped to me. But I was assured that It would be here in two days via priority shipping. Here I am on day three and still have had yet to receive the phone... Note that I do understand the shipping portion of this transaction has nothing to do with Spectrum and more to do with the shipping company, but I am still not happy. There needs to be more appropriate protocols around escalation services other than a support line where you either only speak to a robot or sales agents trying to sell you more products that they aren't even educated on. This is absolutely ridiculous. As we know in today's society, people's lifelines are on their phones and there is no escaping this AI phenomenon. I work remotely and currently have had no access to my work systems for the last three days, as I need a phone for proper authentications into internal systems with my own employer. I also have no access to my banking accounts or any way to virtually pay bills. There needs to be more support and optioning for people who DONT have wifi services and still want a phone with you. Not to mention, I rarely EVER have quality phone service on a regular day, anyway. Given the amount I payout to this company on a monthly basis, there ought to be more quality customer service employees and alternative options in crisis. Period.
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November 2024 by Thomas Johnson
It is no longer there.
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September 2024 by Tim Speakman
The employees at this location are very rude and disrespectful. Because of them, I will never be a Spectrum customer as long as I live.
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September 2024 by jesse lynn
This service is terrible! It’s never working, they will start charging you $55 for WiFi’s then it will be $100 in a matter of a year. They are scammers and scum bags. This company should be shut down and bought out. Absolutely ridiculously horrible customer service and reception.
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September 2024 by Meriya Carpenter
Went in to return equipment & was told their systems were not working they couldn’t assist me. Not happy about this because now I have to entrust that UPS is going to get the equipment back to them before they try to charge me for it
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September 2024 by Ross McWaters
Unhelpful staff
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September 2024 by M W
Id leave 0 stars if I could. We recently changed office buildings and received an email to return our equipment to the store. The email literally listed this stores address, so I drive from Alpharetta to return the equipment to only be told to go to UPS because the "gentleman" in the store was too lazy to do his job. I even called customer service to verify that they were supposed to accept my return. The guy simply didn't want to do his job. Unacceptable
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August 2024 by Johnny B
UPDATE August 9, 2024
The sound is back on now on my channels 186 MeTV and 166 H&I
August 6, 2024
MeTV channel 186
and H&I channel 166
have no sound and only the picture.
They have been with no sound for about 3 days now. When will the sound come back on?
All my other channels have sound.
I disconnected and reconnected but that didn't restore the sound on those two of my favorite channels.
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August 2024 by Paula Newman
Stopped in to get assistance on my internet. The guy working had no desire what-so-ever to help me. Even told me to call spectrum instead. Worst customer service I’ve ever had from spectrum! Employee was worthless and does not even earn his paycheck! This location needs to do better!
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August 2024 by Zak Kraehe
I’m not a picky person, and I just want to play my game. It’s now been 14 days off issues with spectrum. I’ve had to switch out multiple devices, have a technician come out, and I’ve been on 7+ lengthy calls trying to resolve my WiFi issues. For the most part, customer service is good, but FIX YOUR DAMN SERVICE! It’s unacceptable, especially if you’re going to sign contracts with apartment management, forcing renters to have no WiFi.
I was much happier paying my $130/month with Xfinity and would’ve stayed had they not forced me into the worst service experience I’ve ever encountered in my life. I’m not the type to call customer service, but now I’m basically a tech expert myself after all these damn calls. Terrible. Shameful. Do better.
