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February 2024 by vital2u
Staff is friendly, professional and responsive.
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December 2023 by Shaun Watson
I highly recommend you run far away from this bank. The more money you have the more they will work very hard to steal it from you. But hey that's why they have a 2.3 rating. RUN AWAY FAST!!!!! I wish I could give negative stars!!!!!
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September 2023 by Debra Clark
The staff and Mgr. adequately answered my banking needs and assisted with great service and addl Truist opportunities for my personal and business needs. Staff was informative and helped me even with my app!
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September 2023 by Janine Johnson
Poor customer service and not friendly. We were going to open two checking accounts here, but the greeting, energy, and service was so poor we decided to leave and go to a different bank.
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September 2023 by Sheena Williams
Terrible energy! Racist Caucasian old woman (yes I want to say it this way) makes sure you have a terrible day if she attends to your banking needs!
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July 2023 by Lisa Torres
We have been customers for several years. This morning my husband went to this location and was ask very rudely if he has a tax ID number?? Really..Yes we are hispanic but we are AMERICAN. It is very rude and unprofessional to just look at someone and assume such a thing. Your employees need to be trained on how to treat loyal customers. This location does not deserve any stars!!
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March 2023 by Kristine
Slowest bank ever. They're also racist. They will only greet you if you're a certain color.
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July 2022 by Cleo Robinson
Customer Service at the branch sucks no one is willing to assist you like they should they are not trying to go the extra mile when having to help people with there own money.. this goes do everyone that works in this branch from the supervisor to the manger to the branch reps.. you have any issues with your money DO NOT I MEAN DO NOT GO TO THIS LOCATION.. and James Price or Prince whatever his name is cause he could have lied he didn’t have name tag on either. So unprofessional and rude
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July 2022 by The Stanley Group Atlanta
If you can go to another branch, go to another branch. This one is always short staffed and moves extremely slow. Expect to spend at least 20 minutes in line.
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December 2021 by Elise
ATM ate my deposit. Didn’t credit it to my account
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June 2021 by Jennifer Chastain
This crew is the nicest group I have ever seen. I have to come in the store a coupl times a week for change and to bring deposits and everyone here is always so nice. Tangela is one of the associates I know by name and is always so helpful and sweet! Thanks for always smiling! I would also like to note most of the bad reviews are from 2-6 years ago ? as of the last year they are amazing
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May 2021 by MrDoritos09
Bought a vehicle that had a lien with Suntrust. Met with the owner at the branch and the bill of sale was taken care of and notarized by the banker. However, the banker had no knowledge on how to satisfy the lien and didn’t bother to look into having the title mailed out to the appropriate party, she kept mentioning that we had to speak to corporate/lien release dept., let alone did the banker know how to request a paper title be mailed to the appropriate “Owner” being myself since I paid off the lien and was issued a notarized bill of sale. Requesting a paper title has to be done in the lien release software manually or else the title will be left in electronic status. The seller and I got on the phone with corporate/lien release dept. and they were clueless themselves as to my questions on the process (I am a used auto dealer so Im familiar with lien releases.) I trusted that the title would be mailed once the lien was paid off and also mentioned to the teller to add a note stating that the paper title needed to be mailed out, but it’s been a month and still no title has shown. So now I’m on the previous owners time and have to go to the state tag office with the seller to get my title printed, when the individual who released the lien could’ve requested a printed title and filed the “Change of Address affidavits” so that the paper title would be mailed to my address, lien free to then finalize the transfer of ownership. Hope this helps anyone who is in a similar situation save time and a headache.
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February 2021 by Dennis Apple
Everyone there is very friendly and I prefer them to all the other branches in the area. The tellers, and manager has always been helpful
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January 2019 by JM & Eric Llorey
I have always experienced extremely long waits for a banker at this location, meanwhile no one is at the teller windows. It's no wonder since they make it so difficult to simply open a new account. Also, unlike other banks they also do not hand you a debit card immediately. It typically takes a full week to receive even in the Atlanta area. The only positive is that they offer no fee basic accounts. I would not come to SunTrust for business accounts or anything else that requires high touch service.
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October 2018 by Jonathan vargas
Terrible Customer service