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January 2024 by king Vail “Precise DA' Assassin” Rugged Fresh Entertainment
This was a horrible experience I reserved a truck to pick up. The send a link n tell u once your at the site click the link to begin picking up your reservation. I drive to the pick up point click the link now they want your to give them references of which they will have u wait on the spot til the call and verify. The asked me for three. It was a Sunday night my mom was sleep. So I got denied. Mind your this process of verification via chat took a hour. I ended up going home no truck business not handled called customer service n the said well did u click the link to verify its a waste of time do yourself a favor go when the store is open. Customer service have no problem disappointing you and turning you away. Now I have to find somewhere else to rent from and make time to do the moving.
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October 2023 by Adrian Harvey
Amazing service!! The woman that was working was very helpful. My rental was easy and fast!
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June 2023 by Soicy S.
Definitely recommend they helped me out with my mobile. Check in five stars. this place really is amazing. I would recommend it if renting a U-Haul around the Cobb area some of the best service.
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May 2023 by Kerry Sibley
Engine light was on. Windshield was dirty and made it difficult to see.Movers with Uhaul sponsored @Movinghelp did not show to move. Horrible experience
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April 2023 by James L. Reynolds
Great product and great customer service… very knowledgeable and friendly
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January 2023 by J P
This lady at the desk was very rude!!!! Very lazy made me walk all the way around the back to pull the truck out of a crowded spot and when I could not Get the truck out of the right spot I asked for help and she was visibly frustrated and still just trying to “instruct me “ how to do it … I was. Like ummmm can you just help me?? and then when she finally was moving the truck she zoomed so fast far away from me and I’m running down the hill back to the front of the store to chase after her because my open purse is in the truck still!!!! . She was very rude and tried to send me away without giving me my price and I said absolutely not I need my price before leaving . Very unprofessional rude lady . Go somewhere else to get trucks if you want any help or assistance or it done properly at all .
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December 2022 by James Pearson
This lady at the desk was very rude!!!! Very lazy made me walk all the way around the back to pull the truck out of a crowded spot and when I could not Get the truck out of the right spot I asked for help and she was visibly frustrated and still just trying to “instruct me “ how to do it … I was. Like ummmm can you just help me?? and then when she finally was moving the truck she zoomed so fast far away from me and I’m running down the hill back to the front of the store to chase after her because my open purse is in the truck still!!!! . She was very rude and tried to send me away without giving me my price and I said absolutely not I need my price before leaving . Very unprofessional rude lady . Go somewhere else to get trucks if you want any help or assistance or it done properly at all .
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October 2022 by Mitzi Cole
They were fantastic. Great team working together very friendly. Thank you for all the help
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September 2022 by Callie Hampton
Manager Maria Alexander was so rude and charged for 1/8 a gallon of gas as well as getting angry at us for not parking in a parking spot when there were none.
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June 2022 by Manikhandan Hari
Such a rude staff when I dropped of the vehicle. Didn’t bother to give proper explanation for the price. Unnecessarily charged the extra day price of $79. Thought I picked the vehicle at 11.30 am and I dropped off the vehicle the next day same time, since reservation says 11am. She toned up her voice saying she will add an additional $25 for not sweeping the van, which I did clean already and had to do it again.Such a rip off location. !!! Have rented in other locations in Smyrna and never had this experience, but this is the worst.
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September 2021 by Anthony Allen
This company will steal from you. They have taken an extra $40 out of my account with no reasoning at all. I tried to call but wait times are 30 minutes and there is no way they are that busy as no one even goes to this uhaul. Stay away from this location they are thieves
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September 2021 by Darnell Oliver
Terrible service never go to this Uhaul Dealer would give then negative stars if I could.
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September 2021 by Christine L
What service? Here on a Saturday at 1:30pm and the shop is closed.
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September 2021 by Marlisa Thomas
Fast service
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September 2020 by Chris Holliday
Truck wasn't shifting right and I had to return it early. Is this normal for a U-haul rental? I sure hope not