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February 2024 by Tyler Stanley
I had a really bad experience with this location. I’ve had a great experiences here in the past, however today was a different story. The manager was extremely abrasive and rude during the rent process. In the future I’ll try to find another location to use.
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December 2023 by Adam Caris
I consistently choose this U-Haul location due to the exceptional customer service they provide. Today, I had the pleasure of being assisted by David Howard, who went above and beyond to help me overcome unexpected issues with my personal vehicle. His dedication and expertise not only got me back on the road swiftly but also left a lasting impression on the outstanding service this location offers. I cannot recommend David enough for his exceptional assistance and the overall excellence of this U-Haul branch.Today is November 29th and it is time for me to update my review.This is seriously the greatest uHaul location I have ever had the chance to deal with and they are absolutely 100% amazing, incredible and helpful!!!If anyone has ever had trouble with this location or given this location a bad review it is because they have mental issues.To say that Meghan Lee and David Howard go above and beyond to help is an understatement.Meghan and David are some of the greatest uHaul employees that uHaul has ever hired and they are AMAZING!!!Meghan and David go the extra mile every time and every chance they get!!!They are so helpful and kind and go out of their way to treat you like family and make you feel completely satisfied every step of the way!!!I wish I had two extra hands so I could give them 4 thumbs up!!!!!!!!!!!Also would like to throw a special shout out toShemia Patterson who is just as great.Unbelievable service, respect and Kindness is this stores specialty!!!I will go back every chance I get!Thank you to the uHaul store located at:2416 South Cobb Drive Southeast
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October 2023 by Anthony Swieter
Uhaul damaged my bumper while installing a trailer hitch. The back reflector on my car was broken and then “fixed” with cardboard and glue.The reflector started to separate from the bumper a couple days after I got the hitch installed. After a week is was completely separated and I found folded cardboard covered in glue behind it. I eventually removed the reflector from the bumper.
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September 2023 by Casey Young
Bait and switch pricing.This review is for uhaul, not for the employees at this location. They were nice.I scheduled an appointment to get a hitch put on my car. I reserved a time over the phone. The representative told me it was an hourly rate for labor to attached the hitch. He sent an estimate for 1.6 hours of work. When I got the hitch put on it took 45 minutes. They still charged me for 1.6 hours, and sent me a receipt for 1.6 hours. When I asked about this, they said it’s not an hourly rate, that’s just the price to install the hitch. This is stealing. I should have only been charged for 45 minutes of labor.If that’s the price to instal a hitch, then say that’s the price. Don’t present it as a conservative hourly estimate. I expect to be refunded, but I’m waiting to hear back.
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July 2023 by Cristal Clark
Great staff. Megan Lee was super helpful and personable when I picked up a trailer rental for a one way trip. Her colleagues got me hitched up and on my way quickly. Only downside to this location is the lot is a bit small to maneuver in and it’s at a busy intersection. It’s impractical to make a left turn out to get to Windy Hill Road so I had to wiggle my way around some back roads to get there.
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July 2023 by bill blohm
Yesterday, Sunday, July 16, 2023 I dropped in around 1 pm with no appointment and no plans to rent anything. My truck (2001 Ford Explorer Sport Trac) had a wiring issue that I needed repaired before taking a trip to Seneca, SC that afternoon. My plan was to pull my own trailer and the lights to the trailer were not working. Customers were coming and going at this location, returning and renting trucks and trailers; however, this team got to me immediately and spent over an hour diagnosing my problem and methodically checking every possible solution. Rewiring, checking and replacing fuses, etc were all part of the solution. The manager even got involved with the repair. Once the work was completed my lights worked perfectly and my trip to SC was much more safe. I asked for the bill and was told I owed them nothing. Who does this anymore? These folks are the best and I will definitely continue to do business with them. They had no idea that previously I have rented from U-Haul dozens of times and have even purchased several of their used trucks (all a great deal). This U-Haul location is the best! Open on Sunday with staff that can solve problems.
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June 2023 by Caleb Gretsky
Awful experience. Started the morning with Megan (the manager) and Elizabeth, they were awful from the start. Elizabeth was rude on the phone with us twice as well as with a different customer in person and after he left both her and Megan made fun of him. There was also a child who belonged to one of them that was running around with pizza hanging from her mouth which is a hazard for a moving business, she was all over the back desk too. Due to another UHAUL business delaying my return to their facility and kindly relaying that to Elizabeth she gave me a late fee for $30 but once I pushed back she changed it to $50 and said that I was in the wrong. I never leave reviews however, this is the WORST customer service I have ever experienced which says a lot. Go to the U-HAUL on Roswell Rd in Marietta, the owner/manager Greg is way more professional and actually cares for his customers unlike Megan and Elizabeth.
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June 2023 by Aamir Meyaji
Great service!Was in and out very quickly!Checking in online expedited the process of getting the Uhaul Van!
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June 2023 by Alex J.
Went to get two propane tanks refilled and they refused to assist. Stay away from this business horrible service and much better places to go get what you need.
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April 2023 by Scott Andrews
Best and most convenient place in Smyrna to get Propane Tanks filled. I have a camper and griddle that I will not let go of my tanks to some “exchange” service. You don’t know if those bottles are filled appropriately. Here at this u Haul I get quick service and can see what I am paying for. Ring the buzzer and they will meet you out by the fill station.Elizabeth was helpful and careful to fill my tanks correctly.BRAVO
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April 2023 by K B
Love this location!! The manager Megan & staff are always prompt,friendly and courteous. ?I've rent 3 x in the last month, and have a storage ? unit. The internet was out on a couple of occasions, but it was still business as usual. It had no impacts on service level, they kept it moving?. The inventory is great, well stocked with all your moving essentials. I'm finally settling in, and hopefully this will be my last rental for a few year's. This will be my 4th pick up, think I need a t-shirt..lol...Seriously, this is the location to rent from, Service is Exceptional!I still owe your team Doughnuts or bagels ?? I didn't forget & a call to the DM. Thank you, for making my moves a smooth process!Karen B
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April 2023 by Star G.
If I could give zero stars I would. Most disorganized and disrespectful people I've seen. Zero customer service skills. The person I had to deal with was "head" of hitch installation. He was rude, unhelpful and dismissive. He should not deal be dealing with the public. I would run as far away from this UHaul location as possible.
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March 2023 by Victoriya K.
Rented a truck from them to move a TV stand on 26th, all the sudden after almost 2 weeks we're charged $250 in fees for gas and damages and being over the miles when there was no damage from our one item and we filled up the tank at the station right by there!! And definitely didn't go over the miles either so do NOT use their services they'll rip you off!!
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February 2023 by Jeremiah Smith
They have always been super helpful for me. By far the best uhaul I’ve been to.
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January 2023 by Csg Gsc
Great location and great management. The general manager was awesome and I have to make a shoutout to Veronica who was super helpful. If I need another rental I’ll get it from this location.
