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March 2024 by E T.
Over the years i have purchased several nice pieces of jewelry from this company for my wife... I recently purchased a present for her that needed to be resized...It took several weeks to get it back and when my wife went to pick it up she almost got into an argument with a very abrasive person about the notification process.. It could have easily been addressed but instead the staff member (or whoever this guy was) was unhelpful and combative, making her feel unwelcome and undervalued as a customer. I also say you have one chance to lose a customer... Customer support is always key...I will not be returning to do business with them EVER again
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March 2024 by Mark H.
My wife and I have had a few custom pieces made at A&J's, and a about a year ago I went in with a 7mm 10 carat gold chain that I didn't wear much at all and I wasn't hard up for money but asked how much they would give me for it because they would melt it down and use it for repairs because it was only 10 carat gold!!!. I was told they could only give me the price of gold weight which came to a little over $800!! which is what I paid for it back in 1999 so I felt I hadn't lost money on the deal BUT I was just in there jewelry store to have some things appraised and to purchase something when I saw my gold chain in one of their cases and asked to look at it, It was my chain and the price was $5750.00 REALLY!!!!!!!!!! you talk about getting ripped off, and don't get me wrong because I understand that a business has to make money but come on now!! I will never do business with them ever again.
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August 2023 by Ian McCarty
I would like to thank Kevin Kantor at A and J Jewelers for finding me my Rolex Submariner. I initially reached out to the shop and just happened to get Kevin. I inquired about a watch they had and it has just been sold and it was slightly out of my budget. Kevin and I talked some more to give him what it was I was looking for in a watch that aligned with my budget and he started his search. In a few hours he contacted me and said he found a nice pre-owned Rolex Submariner that met all of my needs as well as coming in under my budget. I received the watch in under a week as I live in southeast Georgia and it had to come from another dealer first before it could be shipped to me. I have to say that I am more than pleased with it. The watch is beautiful (see picture). Kevin’s excellent customer service and outstanding sourcing efforts got me the watch I have been wanting for many years. I will definitely be a permanent customer of A and J Jewelers for all of my timepiece needs. Thanks again Kevin!
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August 2023 by Julie
We have so enjoyed getting to know Jodi and her team. We always have an amazing and pleasant experience there. Our son and fiancee went there for wedding rings and just had a wonderful time. Great selection and wonderful people for any occasion.
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August 2023 by Jennifer Juarez
The service is terrible here. Easy to say it's a good experience when you don't have any issues with your pieces or customer service. On many occasions the service has been rude and very disrespectful. And we own houses around here since the roads were dirt the whole neighborhood hood was dirt roads when we moved here. These are not good people I am telling you. I've been to many many many jewelry store and speak to many business owners for a very long time. From Florida to Tennessee I've been so many many stores and made alot of purchases and have not had any situation similar to A and J.
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July 2023 by Drake B.
If I could give 0 stars I would. Worst customer service. Had a ring I took in 2 weeks ago to get checked and cleaned said it was all good. Not even a week later a prong breaks off. Jody didn't want to do anything but argue with me about it. Will never be going back there again.
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June 2023 by Rhonda Fentem
Called and asked about having a silver medallion antiqued (less than 5 minute procedure). Was told that I would be required to leave item for two weeks, for a five minute procedure. Just know that these jewelers WERE known for their friendly service and they use to be my go to jewelers when I lived in Lawrenceville and so was going to take my medallion to them for this service, but I will not be using them again as the customer is now gone from their customer service.I do wish them continued profit, but it will not be from me.I understand that their "jeweler would have to stop everything he is doing" to do my 5 minute job, but that should not be a problem as it is the end of the day and the "jeweler" would be already stopping what they are doing for the day.
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May 2023 by Brad Putman
Working with A&J Jewelers was a breeze, I contacted Kevin about a Rolex and we made a deal and then Amit called and we verified everything and I my New watch in 2 days. It was serviced and cleaned and is beautiful. Definitely an easy process with great people
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May 2023 by Ivan Misetic
Great experience at this jeweler store. Kevin was very helpful and knowledgeable about timepieces at his store. Overall, I would go back to them if I need another purchase, you can buy with trust here.
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February 2023 by Shelby Crews
They truly did an excellent job. I needed my engagement and wedding rings resized to be larger. Their entire team is super kind and helpful. I'm very, very happy to have my rings wearable again. They look just like new, and it only took a week. I will be using them again when I'm ready to make a new band that fits with my current ones, and for regular cleanings and repairs. I highly recommend them.
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February 2023 by Mikel Schardt
A special thank you to Angie. I found A&J while in was In Snellville GA visiting people. I worked with Angie who's professionalism and genuineness made me feel comfortable in buying jewelry not only while I was there but after I had gotten home to PA. I did try local places for me however Angie at A&J makes it worth it for me to feel good about what I am getting and what I have paid. Thank you again!
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January 2023 by Brenda Jarvis
I wanted to take the time to say “thank you” to Jodi for providing excellent customer service at A & J Jewelers in Snellville, GA. From the moment my daughter and I entered the store, Jodi was very friendly, helpful and she made our shopping experience enjoyable. I wanted to let her supervisor know that she went above and beyond to make sure we were satisfied customers, and as a result, we are customers for life.
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December 2022 by Elizabeth D.
Very knowledgeable and friendly staff. The jewelry cases are arranged to not be overwhelming but full of beautiful pieces.
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November 2022 by Lori Bass
My experience with A&J Jewelers exceeded my expectations. My 30yr wedding diamond was customized to a beautiful ring. Angie was so patient, helpful and sincere with making this ring come together. She kept me informed of the progress. It’s truly a timeless piece that I have and will treasure! Amanda has also been a great help! I had some pieces brought in for a makeover and came out very pleased with selections. A&J Jewelers has earned my trust and loyalty!
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November 2022 by Beatrice Scott
My first time experience with A&J Jewelers was excellent beginning with a phone call to inquire about services they provide. Amanda and Angie customer service was outstanding! They both were very professional, respectful and kind. Really enjoyed my conversations with them while waiting for my watch battery to be replaced..I have found my Jewelry store!!! ? Thank you Amanda and Angie!
