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July 2024 by Sandinet Luv
I switched from Xfinity back in April and the experience has been horrible ever since. I totally regret it.
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July 2024 by Cassandra Parris
We ordered 8 iPhone 14’s through a third party AT&T sales rep last Thursday. We just received the phones on Monday. We have been to this location 3 times to exchange 2 of the brand new iPhones that were UNOPENED and not activated to iPhone 15 Plus’. Apparently, everyone’s hands were “tied.” Their “solution” was to cancel the entire order and re-order the phone all over again because their greedy selves wanted the sale and commission since it wasn’t done by them. Since we didn’t agree to cancel the entire order, we weren’t able to get any help. Also, their policies are apparently different from AT&T Customer Service phone number. How in the world are the policies different if it’s the same company?? AT&T representatives were able to give us what we wanted and exchange the phones out with no issues while the people we spoke to on the store were of absolutely no help. How were the store’s hands “tied” but AT&T customer service representatives over the phone in a whole other country were able to do what needed to be done? Useless staff. They were only 2 people in that entire store that were helpful and actually cared. Kevin and this other girl that I didn’t get her name, but they were very sweet and tried their best. Ultimately, the switch from Verizon to AT&T was the biggest headache and extremely stressful. Verizon would’ve never been this damn complicated!! Too bad the phones were already activated, otherwise we would’ve returned all the phones and stayed with Verizon!
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July 2024 by Ron Hamilton
I have been with ATT for years and I
am very pleased with my experiences with ATT. Employees are very knowledgeable and professional in their jobs.
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July 2024 by Eric Godfrey
Damaris did an excellent job with me today very great customer service she deserves a raise Patrick did and exceptional job definitely recommend working with them .
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July 2024 by Kay Bethea
Brandon was very helpful! Service was great and I highly recommend him for future purchases.
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July 2024 by T Taylor
I love going to this store. The staff is very friendly and they have a system in place to let you know when you are next in line. Everyone that I have come in contact with at this location has been nothing but nice. I would recommend this store for good customer service.
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June 2024 by kay fray
I came in on Saturday and getting service was extremely hard. I had to basically pull teeth to get assistance. Mind you, the store was empty as hell. I will not be a returning customer at this location and honestly they need to get a whole new staff.
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June 2024 by Katriea Wright
The worst store in Atlanta Georgia
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June 2024 by Dave Wagner
Jerel was a pleasure to work with and did a great job! The manager stopped by to check on everything too - very nice experience all around!
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June 2024 by Adesola Oloyede
Brandon was very helpful and knowledgeable. A very good salesman. Also, the store manager was very attentive too. Great team in snellville.
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June 2024 by R Mz
Went in store to purchase some AirPods the worker named Dee opened the package to take the AirPods out to take off the rapper??!! Seemed unnecessary. I also got an Apple Watch that day and the charger that comes with it does not work!!! Whole time she was so serious no enthusiasm. She Made it seem like she only cared to get her commission.
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June 2024 by Jeanne Fanning
It's now 300. Tech was to be here or contact me between 12 and 2. Have heard nothing.
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May 2024 by Yessii Chavez
Very good service, Brandon is very helpful
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May 2024 by Joel Dalloo
Excellent service from the sale associate Brandon was amazing
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May 2024 by Raven Lee
We visited this location today to try for the 100th time to get my surface pro internet account closed. Previously, we would go into a store and they would tell us to call. We would call and they would tell us to go into the store. we’ve attempted this cancellation multiple times over the course of about 12 months.
Kayla recognized the issue and was able to find a solution to the problem vs pushing us off to call customer support! It was great to finally get this resolved. The level of care and customer service at this location is superb. They really do their best to help and resolve issues.
Thank you, Kayla for listening and helping!
