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February 2024 by Sharon Johnson
I explained to Kevin Watts my need for an additional line. Kevin recommended Dual Sim, set it up, provided a tutorial and assisted me is setting up the auto pay, reminding me I must go in and auto reload, as this is a Pre-Paid line;It's because of associates like Kevin I'm a loyal AT&T customer!
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February 2024 by James Dyer
Checking out this phone
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February 2024 by Christopher Hilley
I was here today to switch my plan from my (then) postpaid to a prepaid plan, which I could not figure out how to do online, and we incurred an issue in store. I want to give a shoutout to their employee, Jasmin who worked tirelessly and very patiently to ensure my plan was switched and the issue was resolved, when she had to go through multiple agents of their 611 support, to fix the issue. The team here is very friendly and helpful, hence the reason I’m happy with AT&T.
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February 2024 by Legendary
First time at AT&T and the customer service was outstanding. Bryan provided us with professionalism, kindness, and and overall great experience!!!
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February 2024 by Daryl Pattillo
I have the 2 gig fiber internet service and we love it
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January 2024 by Bruce Mc
I was able to migrate in less than than an hour. Jerel was great! I made certain his supervisor, Isaac, was aware of this. Great job.
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January 2024 by Jim Attenborough
Dee at the Snellville store was very helpful she went above and beyond my expectations. All my questions and issues were handle professionally. Thank you Dee
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January 2024 by Etoamaihe Kingsley
Kevin Watts is the best retail sales consultant I have met in the hold world. The guy is simply amazing. He got my internet and phone problem resolved and answered all my concerns questions .Very considerate, patient and knowledgeable.
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January 2024 by Melanie Tatuta
Called so see if they had a phone in stock and they said yes, drove 30 min, got there an hour after calling and they told me they didn’t. No way they sold them all in 1 hr. The sales person didn’t even apologize or express any sympathy
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January 2024 by Gary Argabrite
Great service!
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December 2023 by Lusy Aguilera Cruz
This location is the only one we go to. They are so helpful and patient with you. I recommend this location to anyone who wants the best service!
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November 2023 by peggy robinson
I had an outstanding wonderful experience at AT&T in Snellville ga she was a wonderful representative she was knowledgeable and informative about the services
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November 2023 by Michael Holman
I suggest you pay attention to the 1 star reviews. Especially the 1 star review from Aaerosteve, as this was my experience also. Everyone was so polite, but the first person who asked my name to put on the wait list, typed something in, but my name never showed on the monitor. The second person I talked to got it on there about 20 minutes later, and over the next 1 1/2 hours I watched as 3 or 4 customers were helped that came in after me, that didn't have appointments.I mentioned to a senior woman of a certain ethnicity, who was number one on the list in front of me, that we were being passed over several times. She said she knew, and was ready to walk out. One of the saleslady heard us talking and took care of her. So I was finally number one, and was patiently waiting as I'd been there so long and they would have to take me next..... until I noticed that I had been moved down from #1 to #2 on the list. Unbelievable. Pretty clear what was going on, so I walked.The electronic name list means nothing here, unless you have an appointment. For 2 hours I watched as customers were cherry picked....no names were being called out from the list on the monitor. I drove about 20 some miles to go to a "corporate store" and honestly, you'd have to be a complete moron not to see what was happening. This occurred on a Sunday, so maybe upper management was off. I can only speculate if that would have many any difference or not. Pretty sad if it's standard faire.
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November 2023 by Jose Garcia
I made a appointment at att at 1919 Scenic HwyArrive at the store spoke with the manager and told him what I was there for and he told me to wait. Was waiting for 1 hr for them to attend me. Spoke with someone else and all he did was ignore me and went to the back. All the employees went to the back with no one to pay attention to the costumers. Bad experience at this store
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October 2023 by Amari Lewis
Jonathan was very attentive, kind and knowledgeable . I appreciate his effort in helping me solve my phone concerns . He answered all my questions very clearly. He also educated me about other phone plans at different locations , knowing I was shopping around and saved me the trouble of having to go from store to store. So I did not feel pressured to make any decision, but rather properly informed. He also took initiative to follow up with me after my purchase . As well as let me know I can always reach out if I have any questions.
