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February 2024 by Mark Stettenbenz
Closed at 6pm on a Saturday, sign said 9pm. Very rude when I opened the door at 6:02 pm got yelled at that she was closing for staff shortages. Absolutely rude and uncalled for. Go to a different location!
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December 2023 by Jacob P.
This GameStop was one of the best stores I have ever stepped foot into. This store had a great selection of games and had the nicest associate there ever was. I had a visa gift card(we all know how those are) and it would not work, and we couldn't figure out what was wrong with it, so she said "I'll tell you what, you figure what is wrong with this card, and I'll get the game for you." And she did! The associate I had was named Lauren C. This GameStop had the exact game at the exact price I expected.
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May 2023 by Jason Marlowe
Stopped by here recently on my search for SNES games. They no longer carry older console games currently, but the manager was helpful in recommending a few other local places I could try. Beyond games, this store has a great selection of POPs if you're a collector.
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May 2023 by Taj
This GameStop opens whenever it feels like. I’ve gone at least 3 times during business hours to find them not open yet. I get it’s a GameStop, I’m not expecting much. But opening hours late randomly is kind of outrageous.
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April 2023 by Ivan
TL;DR Nice staff, great people. Either they don’t know a lot, or management doesn’t keep their systems updated. If you have more complicated matters than just buying something, go elsewhere.Bf and I been here various times to resolve issues ranging from trade-ins to returning a defective refurbished console bought from GameStop, on the day of arrival. Unfortunately, they have never been able to help out with any of our problems.I want to give them the benefit of the doubt, since all the people we’ve talked to are nice. It may just be an issue with management not updating their systems.I came here to trade in a version 1 Nintendo Switch, but the clerk said he didn’t see it pop up on their system for trade-in. I went to another GS nearby and had no problems trading it in. It could be that they didn’t want to report this as a loss, which is weird because I’m only getting ~$132 for the v1 Switch while paying GS ~$250 for a brand new OLED Switch.Either way, they’re cool enough if you just want to buy a game or do something simple. For more complicated situations like returns, find a different location.
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April 2023 by Hanh Lam
No notice on the door or anything. Came at 5:58pm and it’s closed.
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March 2023 by Brittany Jordan
My son new favorite spot!!! He has a PS5 and N. Switch so we are always here buying something but the representatives are always helpful, patient, kind and friendly.
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February 2023 by Brittany Taylor
My son new favorite spot!!! He has a PS5 and N. Switch so we are always here buying something but the representatives are always helpful, patient, kind and friendly.
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February 2023 by Johann Martinez
I can't believe, what happened to me today l was waiting for 10 min for a game with the box in my hand waiting to pay and the sales guy took the box of the game out of my hand and ran to give the disc to another customer and sold it to him in front of me. Mind you, this was the last game in stock. What he did was very disrespectful and rude. Please don't go to this location.
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February 2023 by Clinical Cobro
Earlier today I was calling to check on a warranty I called over 10 times, no one picked up the phone. So I came in the store to check my warranty got my new PS five. Then I get home to realize I don’t have my game so I called up there seven times. Got no answer so I have no way of telling him that my disk is still in the system. the store closes in 55 minutes and the store is a 47 minute drive so there’s no way I will make it. I basically lost $75. After I just came in and paid $70 for what reason I don’t know I had a warranty GameStop basically scammed me out of $145 today excuse me $155 what because I was also a GameStop member, and each month you’re supposed to get $15 off and I got $5.
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February 2023 by CallMeJ
How about if you have a job you actually show up if you’re on schedule. SO MANY times they’re just not here until hours later. And there’s always an excuse. Very poor service! Will definitely be going to best buy and Walmart from now on. It’s sad what this location has come too.
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November 2022 by JD Freeland
The clerk treated me as if I was an old friend. If that's what you like, by all means shop here!
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October 2022 by Henry Freeman
Parking in Pharrs Village shopping center is horrid. I try to avoid all businesses in that area if possible
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September 2022 by Jhania Smith
I came in to get my switch oled joycon replacement returned as it was defective and I told the guy at the front that I wanted it to be replaced. He didn’t seems very knowledgeable about to process but I gave him the benefit of the doubt and it seemed promising when he gave me a receipt and told me I should expect the new item to be shipped soon.The day after, something told me to check the status of it and sure enough, the return had been cancelled as “no proof of purchase with a receipt was provided”. I had informed the worker that I had a receipt but he didn’t ask to see it. So I called the store and the guy just so happened to answer and he apologized for not knowing how to properly process the return/exchange.The next day, I returned to the store for him to do the process correctly- though it still took him a while and involved him asking me the same questions over and over. However, get this: HE PUT MY ADDRESS IN WRONG!The “address” only included a street number and apartment number- no street name nor zip code. So the carrier would have no clue where to deliver the package! I only found out about this when I got an alert that the package failed to deliver! I just got off the phone with USPS and they said I will have to pick up the package at my post office.This has been an unnecessary amount of inconvenience and waste of time! That guy needs more training or something because he cannot be inconveniencing customers like this!
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September 2022 by Ka'Trina Bone
I pre-ordered a game for them not have it when I came to pick up...what is the point of pre-ordering?? 2k23 PS5 and no call to say we don't have any copies that you reserved months ago. Make it make sense....
