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February 2024 by Joseph Blanton
Per usual, they don’t have what I need. The employee doesn’t have the knowledge of where I could find it or potential other adaptations. Waste of twenty minutes. All I needed was a hex coupling for connecting and eye bolt to an existing 1/2 inch anchor coming out of a chiller. A coupling.
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February 2024 by Richard Retana
As a contractor, this is my go-to Home Depot because of how organized and stocked they keep it.
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February 2024 by Crane Dog
great help in this store, they took me to it. one girl sitting at the floor Dept. half help but could have done more. but worker are very helpful there.
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February 2024 by Avalon
Never Enuf Help....Skeleton Crews Shud B A Thing Of The Past With Prices As High As They R. ???
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February 2024 by Previous Cutback
Tool rental department has horrible customer service.
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February 2024 by Clinton Harris II
Everything that a home needs
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January 2024 by L H
Kim in the Paint Department is the worst. Should not be employed in customer service at all. She was unwilling to answer simple questions about stock, just rude. She should not be employed in a customer service position if she can’t answer basic questions. If she was having a bad day she should have stayed at home. If you need paint try the competition across the street maybe you can be treated with helpful customer service. Avoid Kim
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January 2024 by Leonardo Molinares
The best is the customer service
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January 2024 by Kosi Chime
Washing machines and dryers and refrigerators and paints and colors and toilets and everything
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November 2023 by Daniel Nita
The GM was very friendly and helped us tremendously! All the employees had smiles on their faces and looked like they actually were enjoying their jobs! Will definitely go out of our way to visit this location in the future.
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November 2023 by Jesse “RegaL” Gantt
Bought a nice set of Ryobi merchandise from your clearance sections. And was excited until I opened the box and what was advertised was missing all together and replaced with bad stuff. I notified the cashier at customer service the next day and was rejected. I called customer service. And they said it was squared away, so u went back in my full security offcr regalia as I did the 1st time and was rejected yet again. Im a supervisor over security details at marta and you guys make me seem like garbage. 0-10
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November 2023 by Martina Robinson
This store sucks!! They close at 10 and I visited 2 hrs before they close but could not get any help. They stated that they were short handed on a Friday night. I understand that but there were people standing around doing nothing but still would not help. I will never be going back to this location again. Especially when there is a Lowes across the street that are actually willing and happy to help customers.
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October 2023 by Nadijah Johnson
As a business owner & a Pro-Xtra member I shop at this particular Home Depot 4-5 times a week for my business supplies and material. For the first time I decided to use HD for countertops which was a TERRIBLE decision. I have never experienced so much unprofessionalism, neglect, & lack of follow through from staff, management, & their contracted installment company, Mega Granite. We initially worked with Ernie and were told that counters are installed through Mega Granite and typically takes 2-3 weeks to install which was great because we were going to appraisal on this property. I picked the countertops that day and paid in full.A week later someone from Mega came, took measurements & said we should hear from scheduling once the counters are ready. After two weeks with no word we went to HD for the status of our order. There was a problem with our order and Ernie claimed to be working on it. Another week goes by & we go back to HD to find out that the order needed to be corrected because the measurements were off by .63 square ft. & he recommended we speak with Daniel the manager the next day. After hunting Daniel down he seemed unaware of the issue with our order. Despite him not having full knowledge of the situation, he was willing to try to help resolve it. He ultimately had to cancel & refund the original order & resubmit it. BUT he tells us that the refund wouldn't be available for 3 days & that we had to pay again or wait for the refund. So not only did we pay thousands of dollars upfront initially via our business credit, but with appraisal around the corner we then paid thousands of dollars again, this time in CASH. For our inconvenience Daniel said that after the counters were installed he'd issue a $400 refund & that his district manager Howard was in that day & he'd escalate our issue to him in order to get us installed sooner & that Mega would be calling us within 24 to 48 hours to schedule. Awesome! Mega never called within that time frame. We ended up calling Mega for an install date and they advised that we had to wait for scheduling to call us. I gather Daniel never escalated it to Howard or Howard never reached out to Mega for scheduling. A month later, finally install day & just when we thought we were done with this ordeal not only did Mega send slabs with misaligned veining but their initial measurements were also incorrect. In our frustration we began to call Mega's liaison Stephanie and left multiple messages. We dialed every number and it wasn't until someone internally transferred us to her that she answered. She was rude, unapologetic, unknowledgeable about our case which we'd left numerous messages about. She stated that the delay was with the manufacturer when it was really with the measurement. She was completely uninterested in doing her job & when asked who our account manager was, she made it seem as though she had no dealing with the account beyond HD placing the order despite her being the HD liaison & she avoided our calls when issues arose. We returned to HD and spoke with Daniel who was just as tired of the situation as we were and offered a $500 refund which we rejected due to the overall experience with HD and Mega. He then offered to escalate it to HD Corporate Customer Service to request refund of Mega's profit from our transaction which we accepted. Daniel said that he would reach out to us with the case number but never did. We contacted customer service ourselves and opened a case which got sent back to the same incompetent, neglectful store. Manager Zachary T. called us and started the conversation very apologetic before bluntly getting to the point that he could only offer $400 per his conversation with Daniel. We purchased counters on 8/23 and it wasn't completed until 10/3. After pushing appraisal back multiple times we ultimately ended up going to appraisal with no countertops. The financial impact of choosing HD for our business need has caused an irreparable effect t
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October 2023 by AM RM
We pay to rent tools from Home Depot for 24 hours trying to finish the job but the machines are so dirty so clogged up they don’t want to work or stop in the middle of the work. we get stock we have to clean these machines up while Home Depot actually charge you to clean the machines up every time when you return the machine so obviously that shows they don’t do their job. These peoples are scammers cause they really don’t do the job and still charge people for it . Not fair HOME DEPOT .
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October 2023 by Don E
I had to write this review to express my utmost disappointment & frustration with my recent experience with Home Depot, specifically regarding my second kitchen installation project. As a loyal customer for many years, I have come to expect a high level of service & professionalism from HD, & my recent encounter has left me feeling utterly let down. Even after they placed yearly limitations on the military discounts, I still remained a loyal customer.To begin with, the most glaring issue I encountered during this ordeal was the complete inability to reach the management team at my local Home Depot store over the phone. It is astonishing that a major retailer like Home Depot would allow such a fundamental communication breakdown to persist. I repeatedly attempted to contact management to address the numerous issues I was facing, only to be met with unsuccessful attempts, lengthy hold times, & ultimately, no resolution even after leaving a message for a return call. There were days where I had to drive 30 minutes to the store to speak with a manager in person. This lack of accessibility to management is not only frustrating but also reflects poorly on the company's commitment to customer service.The core issue that prompted my attempts to contact management was the poor quality/damaged kitchen cabinets (American Woodmark) that were delivered & redelivered more than 3 times with long waits in-between. In addition, the installation team who did my countertops displayed a shocking lack of attention to detail & craftsmanship & caused damage to one of my cabinets. I had to contact management at Home Depot to resolve the issue of course. The countertops were improperly cut which caused the damage, & the overall finish of my cabinets was subpar. Such shoddy workmanship is inexcusable & has left me with a kitchen that falls far short of my expectations.Furthermore, I have been deeply disappointed by the frequent turnover/change of positions in the management team at my local HD store. It appears that there is a revolving door of managers, making it nearly impossible to build a rapport or establish accountability for the ongoing issues. First I was dealing with Jamie & then it was Daniel afterwards. This constant change in leadership has only exacerbated the frustration & confusion surrounding my kitchen installation project. The project took over six months & it was a small kitchen.Even when I did manage to reach a member of the management team, there was a severe lack of follow-up & accountability. Promises were made to address the installation issues promptly, but they were not fulfilled. It is disheartening to see such a lack of commitment to resolving customer concerns & ensuring that HD upholds its reputation for quality & service.Lastly, I must mention the recurring issue of my kitchen designer always being on vacation (Mr. Ernie). It is astonishing that a key team member responsible for guiding customers through a significant project would consistently be unavailable. This not only delayed my queries with project issues but also made it exceptionally difficult to make important decisions & revisions along the way. Now, I respect anyone who has dedicated 30 years to one organization & has earned their vacation time but it literally felt like he was on vacation every single month!!In conclusion, my experience with the Snellville Home Depot during this kitchen installation project has been nothing short of a nightmare. From the inability to reach management on the phone, the poor quality of workmanship, & the constant change in management, to the lack of follow-up (this also happened today, I had to call management again myself) & the unavailability of my kitchen designer, this entire experience has been a disappointment.I hope that Home Depot takes these concerns seriously & takes immediate steps to rectify these issues & restore my faith in the company and their commitment to customer satisfaction. I spent over $35k for two kitc
