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February 2024 by Cherise
One of the worst Joann’s I have ever been to. The inside is dirty. Shelves aren’t stocked. Never enough cashiers. To make matters worse, this morning I showed up at 10am to find a crochet storage bag and the woman says she can’t open yet because there must be another associate in the store with her. It is now 10:22 and me and other customers are still waiting. Just awful.
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February 2024 by Laura Kempski
This store is always in disarray. Today seemed a bit better than other days. I placed an online order for pickup. I was charged more for five items than my original order indicated. The store manager said she cannot price match or refund the difference. She said to contact customer service. I tried calling customer service but a recording indicated all inquiries must be through email. Be aware of your prices when ordering online, then picking up. I am going to return the entire purchase and will not be shopping here anymore.This is not the first issue with this store. For another online order before Christmas, I was given one incorrect item and had to go back to return/exchange for the right item. It was strange because one item I wanted was in the same tray as other items I got, but they gave me a random different item from another department.On several occasions this past fall, I tried to buy a paper pad that was on sale. It would not ring up at the sale price posted and the sales clerk would not adjust the price to match the signage. This happened twice for the same item. On my third try to buy this paper pad, the cashier told me it was a discontinued item and she would not sell it to me at all.The business's practices of this chain store need to be improved or many more people will stop shopping at Joann's. Nobody should expect to pay more that the advertised price for an item. That to me is outright fraud. ** See update below.Update: I went back to the store. The manager printed my receipt from the computer. After checking, I found that I was charged correctly. I explained that the prices shown on her printed receipt did not match what was in my email receipt. She said that always happens and did not know why. So, I kept the items since the prices were right, but I will not be returning to Joann Stores because of confusing pricing and documents, along with other problems with this chain. This is my experience. You decide for yourself.
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January 2024 by Holly
A letter I sent to Joanns' about how great Faith is.To whom it may concern,I’m writing today to bring to light a situation I experienced on 26th of December while I was shopping for fabric for a couple of new projects using a gift card I was given for Christmas. I’ll start by saying I only come to Joann’s because it is one of the only places I can buy fabric, especially apparel fabric. I have a Hobby Lobby right down the street from me that I refuse to go to for moral reasons and there is another Joann’s the exact same distance from me in Duluth. (this isn’t what this email is about but a Joann’s in Buford would be amazing) I usually go between the Duluth location and the Snellville location. I will now only be going to the Snellville location.I love the community that the textile arts breeds. We have so many unknown meetings places, from online to the cutting table at the fabric store. Faith, the JOANN’s employee at the fabric cutting table is a key to this community. I often go to this counter with a pile of fabric and apologize for all the fabric they will have to cut, and I’m met with a grimace. Not only was Faith happy to help me out, but she was also interested in what I was doing. I told her about the shirt I was hoping to make, hoping to be the key word. Faith, on instinct almost told me that, no, you are making a shirt, and it will be a shirt! This gave me a burst of confidence as we continued our conversation on her experience in school and how we both got a serger for Christmas. This led to two other women chiming in and speaking about quilting, fabric types, how hard it is to thread a serger. When Faith was done, she wished me good luck on my projects, and I left the group of women more confident than ever that I would make that shirt. Being able to commune with women who have more knowledge than me on my hobby is getting harder and harder to do. I learned to sew from my grandma, and I seek out help from generations older and wiser than myself. Faith is a key to this cross-generation communication with her friendly demeanor and her genuine interest in the art. Give her a raise.
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January 2024 by Francis Lawlor
Website said this store had #3 in stock. There was only an empty package on the shelf. Asked the ‘manager’ who scanned for it and she said that there were none in stock. I said that I had driven in especially because of the information on the website and she replied “well obviously we don’t have any “ and walked away.No apology….. no offer to check inventory at another store…..and she’s representing Joann Fabrics???Sorry but there are lots of other stores out there….shame on you.
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January 2024 by Francis L.
Website said this store had #3 in stock. There was only an empty package on the shelf. Asked the 'manager' who scanned for it and she said that there were none in stock. I said that I had driven in especially because of the information on the website and she replied "well obviously we don't have any " and walked away. No apology..... no offer to check inventory at another store.....and she's representing Joann Fabrics??? Sorry but there are lots of other stores out there....Shame on you.
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December 2023 by Grayson Chicks
Low low low stock...too many things not shelved. Just a mess. Asked an associate a question...she never even looked at me.
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November 2023 by diana P.
Poorly stocked, uneducated staff. Know nothing about the store or sewing. The online stock for this store is always wrong allegedly according to them because "people steal it". The displays were so empty I've never been into a Joann's like this. This and the Duluth location are poorly managed. Avoid and drive the extra miles and save your sanity.
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October 2023 by Pjacks Reads
Every time I go in this store there is always an issue with the advertised sales price. Clearly the staff are ignorant because they can’t read. They have sign s up and I show them the ad!!! The patterns sale started today why are they ringing me up at regular price even when I show them the ad????
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October 2023 by Lindsey Mendez
I prefer to go to Joann’s over the other craft stores. But this store has been slipping. Very disorganized, and messy. Half of the lights are out so it makes it hard to see the colors correctly. I hope it can rebound for the holiday season.
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July 2023 by Charlotte Roberts
I ordered 6 yards of fabric for store pickup. It was given to another customer with the same last name and there is no more of this fabric. They were excruciatingly slow to help ( if you can call it that). They just told me the customer who has my order can’t come in until tomorrow. No offer of refund, no offer to send it to me. I’ll never shop here again.
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June 2023 by Petra Stoker
Been trying to buy iDye poly in black for weeks, been checking the store a few times a week for almost a month and still haven’t seen any. Mainly only have the red one. I saw on the website for this location it said there’s three in stock. Called the store ahead to see if it was in stock and gave the item number, they said they have three in stock. I asked her if she could put one up front for me and she said she would. I went to the store and there wasn’t any up front and then I checked the dye section and there was none there.. would like to add that phone call is after the third time I called because the first call I was on hold for 40 minutes before I hung up, second they didn’t answer. I eventually ordered it online from Joann’s and it’s taking forever to get to me.
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April 2023 by Adrianne R.
Very rude staff. Placed an order online around noon. The store closes at 9pm so I decided to drive there to see if o could pick up my items and the cashier had an attitude and told me that I needed to wait for the email. The store was not crowded at at and it was around 7:30 pm. Got in my car and called the young lady that answered the phone immediately told me that she was going to put me on hold it was so rude. Came back about 4 minutes later, I asked her about my online order and she said I'll go and shop for them now. Really ma'am? I placed this order at noon. I left and had my daughter go up there the next day and they told her that they didn't have the items in stock. No email or anything. I'll stick with Michael's and hobby lobby.
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April 2023 by Matthew Mays
We had an old painting framed for my Mom’s birthday. My grandfather painted the painting and Connie took great care of it and did a great job.
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April 2023 by Tina Gladulich
Pulled a number for fabric cutting, and the attendant wasn't using the system. Plus, attendant cutting 1/4 yard, cut them all (6 different fabrics), different lengths, and uneven.
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March 2023 by Kathy Timmons (A Special Heart For Art)
I purchased the Artsmith 5 pk Plastic Painting Knives. I used these knives to paint with. My painting turned out lovely. I'm pleased.
