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July 2022 by quintin ransom
I called and asked for the number to send the pic the guy Carl then got weird like I was asking him to do me a favor I wouldn’t hire him if he was the last person on this planet
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November 2021 by Yvette Morton Williams
I am a business owner myself and am accustomed to dealing with the public- even during their stressful situations. I called Karl and was very surprised by his very negative conversation. He proceeded to repeatedly tell me only what he could NOT do. I didn’t have unreasonable expectations. I actually had no expectations, was only calling to see what was possible. After texting him the photos he requested, I called him to be told that there were no options for us.After asking a series of questions, and receiving a series of condescending responses. I managed to pull out of him that he could order glass and it could be installed in about 2 or more weeks. Btw, this would have been ok with me but I ultimately ended the conversation when his tone continued to be that of someone I wouldn’t choose to do business with.I am not sure how he manages to remain in business when he seems not to understand that people remember how you make them feel and will return to businesses that know and honor that.I would never recommend him to anyone and would pay more to be serviced by someone who cares about their customers. Even if unable to assist, there is a better way of communicating that.He told me that it was not his company, however, he was able to answer the call and then to receive text messages at the phone number in this listing. He seems to not only be arrogant, but dishonest as well.
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May 2021 by brandon b
He was very Professional, kept in contact and prompt.Grade A Glass Service
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March 2020 by Eve B
Excellent customer service and craftsmanship. I highly recommend Mr. Karl for your glass design needs. He spoke to me with respect, always called ahead, arrived on time, and never fast talked or pressured me to get this job. He is a very patient and kind gentlemen. I am elderly woman and I rely on my intuition to guide my choices of who I work with. I am completing a total home remodeling project. Mr. Karl did a customized job for the master bedroom shower, kitchen corner cabinet, and shelving for the two custom built cabinets on each side of the fireplace. K Glass & Mirror prices were much better than the other bids. The results are beautiful, strong, and more than I could have imagined. Let his expertise recommend some beautiful solutions for your home. Thank you Mr. Karl Simmons, God bless you. Feb 14 2020
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December 2019 by Clorisa Holloway
I have used K Glass & Mirror for all my glass needs countless times. My bedroom furniture has a lot of glass mirrors (bed is a mirrored wall unit, dresser top is a full length mirror and armoire has two glass doors). I've had my furniture at least 20 years if not more. I've broken every glass in each piece multiple times over the years. K Glass & Mirror has replaced them all...every time. He's efficient, precise and knows what he's doing. He gives great service and not too expensive. Work is professionally installed. I wouldn't call anyone else and I highly recommend him! If you have any glass needs he's your guy!
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December 2019 by Dr. Cynthia M. Davis
Karl and his assistant came to replace the glass in my storm door which was broken by a landscaper. The customer service provided was unacceptable and negated any work he did. He was irritated because I came out of the house and asked him a question and began to watch the process. He was rude and stated, once I told him that his tone was not acceptable, that I was watching as though I didn't think he knew his job and he is from New York. Not sure why being from New York gives him permission to be rude. I have worked with plenty of workers from New York and I've not experienced this type of behavior when they are providing a service at my home.After they left my property I realized they put the broken glass pieces into my outside household garbage container without first placing the pieces in a bag. Now I have all these broken pieces of glass inside an empty container, which now jeopardizes someone else safety.I didn't hire Karl, the landscaper did, and Karl's condescending tone will not get him hired by me or will I refer him to others, which my profession allows me the opportunity to provide contractors. Maybe he thought that since I was not the person who hired him and I was not paying him it did not matter how he talked to me. Part of doing the job is also providing pleasant service. My profession of many years, is providing service to the public. May I NEVER speak to any one in the manner in which Karl spoke to me today. I encourage all service providers to be mindful that the way you treat someone remains in their memory far after the work is complete.
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December 2019 by Sirak Iyasu
Karl provided me with the most expert craftsmanship I could have ever imagined, not only once, but twice. Add one to the list of satisfied customers.
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December 2019 by Patti Selders Robinson
They out right away to look at my request. Got my new table top, looked great. Thank you.
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December 2019 by bethzy yandel
I am pretty sure that he is the only business owner who offers a great quality service and also charges a very reasonable price for this service. 10 out of 10 glass repairs....
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December 2019 by Ray Riecker
This guy is a real A—hole! Extremely rude! Possibly BiPolar.
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February 2019 by Leah H.
Probably the most authentic, certified and efficient glass service in the area. I hired them for a quick window repair in my apartment and this guy was not only here in time but also did the glass work super fast. If you want to save time on your window repair, this is the guy you should call. 10/10 experience. Highly Recommended...
