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January 2024 by Jarrett B.
This facility was a problem from day one. The general manager is never available to speak outside of scheduled meeting times to address the numerous issues we had been having. Most of our communication was through the Assistant Director and another staff member at the front desk. The AD quickly grew frustrated with my family after meeting with them a couple of times resulting in a phone call in which she questioned my concern for my youngest child at the facility. She informed me that he had been crying nonstop for hours, but she had just arrived at the facility and said "We need you to come get him to calm down". She continued to explain that we were not being asked to pick my son up for the day, but that we needed to go to the facility to get him under control. At this time my son was 13 months. The conversation concluded with the AD asking "So you are just going to let him cry all day? That is not good for his health." I said if they need us to come pick him up we will, but I cannot leave work (I work an hour and a half away) on a whim. That is what I pay the astronomical tuition prices for. From this point forward the AD passed on communication to another staff member that regularly called us at the end of the day with claims that my kids had fevers and could not return for 24 hours. This was understandable until it got to the point where we would get a call once a week with specific instructions to keep them home the following day. While getting them home my wife and I would check their temperature and there was no sign of a fever. The most egregious act was them calling before new year stating that regardless of the fact that we are still paying tuition if my son does not return he will forfeit his position in his classroom. At some point we were essentially barred from speaking with the owner and the General Manager for any issues with the facility. This is when the attitude in the phone calls and conversations escalated. It got to the point where they were denying doctors notes for my kids stating that they were not valid due to electronic signature, belittling our understanding of the handbook and their 'unwritten' rules, and even a threat to call the police if I showed up with expectations of signing my child in for a day in that they said he cannot attend. One phone call resulted in Ms. R at the front desk shouting over the phone and hanging up on a three way call with me and my wife twice. Ultimately we decided to keep them home out of concerns for our children's safety. Please beware of this behavior before enrolling your child at this facility. We have filed appropriate documentation with the state and I would hate for you to feel as helpless as I do in regard to all the money paid and service not provided.
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January 2024 by Shelby J.
This review is solely based on our experience with Legacy Academy Snellville location. I recommend any parent who brings their child to this location to think twice maybe three times before sending your child to this facility. Our time at legacy was rough from the beginning. I definitely would NOT recommend. I would deem this an unsafe environment for children and a headache for parents. After looking back my children did not develop any during their time here. Background: Our first day there my child who is 2 apparently was able to push the doors open to the classroom and run outside to the playground and we were told it was policy they are unable to lock the doors or keep the children from opening the door. We got calls to pick him up and they stated it was for his safety. If you ask me the policy makes it very unsafe. Especially if my 2 year old is able to open the doors. Very unsafe for children.The cameras were not working properly in the majority of the classrooms and all areas were not visible. We had events to occur with a failure to report the incident and since the cameras were not working the incidents could not be reviewed. We were told staff had no way of finding out what happened because the person there at the time left. Very convenient. They made up rules as they went. They refused to allow my child into school due to a late drop off time policy that was not in the handbook or stated to us at time of registration. Read the handbook. Ratio issues!! This facility has very high teacher turn over. If they deem they might be out of ratio they will more than likely call to pick up your child due to a fever.... Beware. Take a thermometer to the school or have them check it in front of you. Not enough teachers to help in a classroom. We received calls about 2x a week to come get our children from school for something or to come and sooth them due to crying. Is that not what we are paying for? I was told my son was crying from 7:40-11pm and the teacher could not tend to him because she had other students. Where is the help for the teachers? My kids stayed at home more times than we took them to school. The GM is hardly ever available of accessible. The front desk workers maintain frustration during situations or maybe just stressed? There were no skills/learning my children developed at their time at legacy. No potty training, no washing hands, no learning letters, or colors. Overall the headache was not worth our money. We ended up having to remove our children from the facility after approximately 6 months.
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December 2023 by detoria jackson
I love this school ! Both my babies go to daycare here and so far the best daycare I’ve ran across last school my son went to he had hand foot and mouth so much ! And always had bites on him ! I’m so excited to say here my son hasn’t had hand foot and mouth not once! They do fun activities with the babies ! They treat the babies very well my son has learned a lot from and so has my daughter!
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December 2023 by Olie Nwegbo
This has to be one of the worst places to take your kids to. The staff are terrible, don’t even care about the teachers, and the kids are also unruly. The teachers have a handful with the kids and the staff don’t do much to help the teachers take care of the kids well. Working there is so unfair and a lot of these other reviews seem to be so fake and incorrect on what is truly going on. Do not work here or take your kids here.
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December 2023 by james Adams
My nephew is adapting to school and class faster than what I thought! Always laughing when I pick him up and singing.
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November 2023 by Mimi Hunter
I give this school 10 stars !! This is the 1st school that I’ve experienced that is always clean, my 2 year daughter comes home very clean everyday, the older two children enjoy the after school program and loved the summer program. You know it is an amazing place when they don’t ever want to leave at pick up. I love that they feel as though it is their home away from home.This daycare is amazing place! Very clean with great staff and very welcoming. Ms. Angela and Ms. Rita are the best, actually all the teachers are awesome, loving and caring. My children have been going here for almost a year and I couldn’t ask for a better daycare. I highly recommend sending your children to their child care Center.
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November 2023 by Aubrey Johnson
Legacy Academy of Snellville is such an amazing place. They love on and care for my children as if they were their own. Everyone is vested into the well-being of my children. Their whole child educational approach has helped my children gain confidence and surpass their milestones. I am so appreciative of the their attentive teachers in the classroom. I receive detailed reports daily. There isn’t any place I’d rather trust with my children. ❤️
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November 2023 by Sheterrica Jordan
We were so lucky to have found Legacy Academy when we did. Both of our babies have thrived here and absolutely love their teachers. We know that they will be cared for and loved throughout the day and that all any parent can ask for.
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November 2023 by Tina Hall
LA, you clock your employees while they’re still working after 6pm, kids roaming around by themselves and you place the blame on the wrong person. Blame the ones who took the kids in to change them, then clocked out and went home with those kids walking around by themselves. You don’t talk to your employees with respect and you don’t take accountability. So you’re keeping the employees who were responsible for those babies being left alone and roaming around but fire the employee who was doing her job. I pray for these babies because your priority is money and you’re lacking in that category. So keep on keeping the employees who leave and don’t make sure the kids are in someone else’s care.
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November 2023 by taylor clark
RUN DO NOT WALK FROM THIS PLACE !!! DO NOT WORK HERE . This job was the worst i’ve ever worked at i am pregnant they never respected that i was SO WHYYYY HIRE ME ??? They left me by myself out of ratio ever afternoon. Everytime i had to use the restroom they would tell me to hold on and never come minding i’m big she pregnant. THEY CUT YOUR HOURS when you feel like you’re over worked and try to speak up about it . This place is going to FAIL TREMENDOUSLY . The staff members themselves are great but MANAGEMENT IS THE WORST. They only care about themselves and their checks. We come here to work and they take that away from you…. don’t let this be your option they pay so low you can’t live off of the pay. The won’t raise anyone’s pay either . All the hard work we do for them is not appreciated.
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November 2023 by megan atkins
Unprofessional. -10/10 if you are looking for a place of employment this is not the place. Nor is it the place to enroll your child. Horrible environment. They don’t communicate and hate taking accountability for their own mistakes
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November 2023 by Josetta Anderson
Worst place if you’re looking for employment, the staff are unprofessional and pin all their work on their assistants, they leave children with special needs unattended and blame the assistants for their negligence and they try to refuse their employees from take their breaks. Disgusting environment!!! And I don’t believe it’s safe space for children.
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November 2023 by chasidy prude
Rita has been the best manager that I have worked with, Rita is a team player , she gets things done and make me feel like she cares about her employees.
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March 2023 by Timbreah Henderson
Great administrators and excellent curriculum. My son has food allergies and so far have had no issues. Compared to other daycares we have been enrolled at and toured we love this Legacy location. Classrooms are clean and teachers are friendly!
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January 2023 by Chelsea Jackson
All 3 of my babies attend here and it’s been amazing. My kids have never been in daycare or watched by anyone besides family and I felt comfortable from the first day. The front staff and the teachers are awesome. Ms Sylver AKA Gigi is the best and she treats my kids like her own. She’s so warm and loving. She has a magic touch and all the kids adore her. She’s been a blessing to all 3 of my babies. When she’s with my Dominic, she treats him like her very own. He loves her just as much as she loves him. Thank you Gigi for being amazing and thank you to everyone else that love my kids ❤️
