-
September 2023 by Daniel L.
I sent my mower in to get repaired at this location. Stay far away from this store for repairs or anything regarding dealing with the store manager. They had my riding mower for over 2 years. They broke it and couldn't fix it after. They damaged the exterior all over and the manager offered me $200. What a joke. I told him I don't want money, I want my nice, almost new looking mower back the way I gave it to you. He said that's final and $200 is fair then would not answer any emails or calls from me. He's childish and his employees have told me they have experienced the same thing with him. Zack Tithof is his name. It's been 3 years now and I have a half working mower. I was forced to pay half of the repairs after they broke it. Ryobi wouldn't touch it because home depot broke it and apparently the store manager is the judge, jury and executioner because there is no Tool repair policy. I couldn't believe Home Depot doesn't have a tool repair policy. So, if you have to deal with Zack, he decides what will happen and i guarantee you it will not be a fair deal.
-
June 2023 by Brian B.
Went in to purchase a portable AC as the one at my house was not working. Checked their app to be sure the one I wanted was in stock. Sure enough it said they had two. Went in and started looking for the unit. I asked a salesman where they would be and he just pointed to front of the store and said by the registers. After going up front and looking, I could not find the unit just the price tag where it should be. Obviously they have been stored somewhere. I looked around for assistance and nobody was around. Finally, I went to a girl at the register and asked for help. She looked annoyed because I interrupted her playing on her phone and just told me to go back over there and she would call someone. Well nobody came after about 10-15 minutes so I found a guy working in hardware and asked him. He scanned the tag and said they had two in stock but he did t work that area so he wouldn't know where they would be. Instead of assisting me, he just told me to go find someone e in electrical. I finally found the employee in charge of electrical and we went to the location. He scanned the tag and said since it didn't have an exact location that he wouldn't have it even though there was suppose to be two left. He told me just to go to another store and find out if they had it. My wife and I just left our buggy of items there and walked out. It was obvious that these employees have either no training or regard for providing quality customer service. Very disappointed and I have always enjoyed shopping at different Home Depots. Looks like Lowe's will be getting my business from now on.
-
April 2023 by Voncille D.
If I could give zero stars I would!!! This has absolutely been the worst experience dealing with Home Depot in Snellville!!! We ordered appliances and the company issued to complete our installation informed us they cannot install with a backsplash. Okay, did anyone in sales ask us if we had a backsplash?? Noooooo I then requested a refund and it's been over a month and over 3 phone calls and still no refund for the appliance that I didn't receive!! Totally ridiculous! Never will I ever deal with or use Home Depot again.
-
February 2023 by Energy C.
I was at the location to purchase two Aquatic Coronado right drain bath tubs. I found two of them and they were damaged. The he manager offered discount. I wanted to find if any of the stores has the tubs in better condition. checked online and it shows Norcross Jimmy Carter location have 10 of them. the pro desk lady assured me she will call the store and update me. She did called me after an hour and informed that the store does not have any bathtubs that I am looking for. next day I drove up to the store and 4 of them there. The pro desk lady lied to me. do not know why!! it's not an acceptable customer service experience I had with the prodesk at Snellville Home Depot.
-
September 2022 by Wanda D.
I'll be the first to say our carpet we ordered took forever. Yet, it finally came and outstanding. Our carpet is absolutely beautiful. Yhe installer came to work and not play. Thank you so much for the professionalism . I was in doubt but Home Depit came through.
