-
February 2024 by Jeffrey Cross
I was thoroughly impressed with Navy Federal Credit Union, particularly with the exceptional service provided by Cara. Not only was she incredibly pleasant, but her efficiency was remarkable, making my experience seamless and swift.
-
February 2024 by CATHY Oxford
Long line to get to teller, but move & take care of business.
-
January 2024 by Dora Jean-Louis
There are 11 people in line….but only 1 teller to help customers. You have one person as a greeter. Their math ain’t mathing. Poor customer service on top of that.
-
January 2024 by Michelle “Michelle” Smith
My husband and I came to open an account. The MSR Ashley B was amazing. The wait time was short and boy am I excited about being a new member. Brittany the manager was so nice. I would give 10 stars if I could!
-
December 2023 by Samhain
I'm not surprised at all that Navy Federal Credit Union is still practicing Jim Crow racism. In 2016, I attempted to get a home loan and was only approved for $150k. I went to another lender and got approved for $285k. This is why other races get left behind on the economic playing field, while others manage to thrive no matter what.
-
December 2023 by Meghan Brown
They never have enough tellers working and the wait time is always extensive.
-
November 2023 by Nekay Jones
This location is so slow this one Teller Name Anthony I’m standing in line watching him it’s literally taking him 15 minutes per customer and the other teller didn’t have on a badge but she wasn’t much faster and slow is an understatement
-
November 2023 by Alakai Williams
Damn ATM’s never work
-
November 2023 by Selena Lawrence
I come to NFCU and patiently wait in the hour + long line to get the specific denominations I need and to exchange the dirty bills they give me for cleaner ones. Today I was told they don't know who did this in the past, but they shouldn't have and refused to do so. This has never been an issue at any branch I've ever visited (including this one) until today.The owner's copy and paste response on the negative reviews just made me decide to switch to another credit union altogether.
-
October 2023 by Jermaine McPherson
Definitely use to be a great branch at one point in time with giving grade A customer service. I waited my whole lunch break and 45 minutes over to receive a card to be printed. Then a lady who came 25-30 minutes after me got assisted and got her cards before me. Jordan definitely doesn’t know how to prioritize members time as well as reassuring them they will be helped soon.
-
September 2023 by lala shereadygamm
So this was my favorite location that as of lately I’ve come three days, back to the back and was not able to get assistance! Mr. Jordan over there doesn’t want to HELP expedite the line! He wants to be a nice Preme prissy manikin while over 23 people in line…. I suggest you guys get more staff or able body willing team players as staff!
-
August 2023 by Allya Allaway
If this was the only branch, I would close my account! Came in today to deposit a check and was asked, Where did you get this check from? The check was provided by a reputable company in which I will not disclose; however the company's name was printed on the check. I was also asked other questions pertaining to the check in a discriminatory way. I was made to wait while the young man continued to go back and forth to the back to " talk to his manager " I will never do business with the branch again!
-
August 2023 by Tamieka Greenhow
Each time I visit this location the atm machines are down . Servicing is one thing (understandable) I was advised that the machines are serviced M-F around 2pm however the machines are down at night as well so ??♀️ the lines are long in and out sometimes with 2 tellers and associates just walking around . Today however there are 4 so thank you. If I didn’t respect the institution I would definitely relocate. ?
-
August 2023 by Tyler Hendricks
Avoid this location. You will wait for 30 minutes at a minimum to do anything. People lined out the door into the parking lot. Atm lines are 30 plus deep constantly all day long. Save your time and go to differnt branch or bank with someone else like I chose to do.
-
July 2023 by Della Keitt
Ashley was amazing. She helped me right away and had an extremely positive attitude. I will do banking with this location forever. Jordan was amazing a quick thinking as well. Great branch
