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April 2024 by Walter Bass
Excellent customer service and usually well stocked store
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March 2024 by J mac7
always a very store to shop.
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March 2024 by Stephanie Rice
We walked in to look for one thing and they said that they were fixing to close. Then a guy guy came over to ask if we needed anything that they were closed. I'm SORRY BUT U NEVER EVER EVER RUN A CUSTOMER OUT A STORE HE WAS SO RUDE NEVER WILL STEP FOOT BACK IN THAT STORE .
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January 2024 by Debbie DeViney
My 1st time to order through the web site. Very easy to choose and use.
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January 2024 by steven monroe
Helpful staff and clean store. Enough said!
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December 2023 by Charles Green
Good customer service, clean store, prices are a bit high, probably get similar items at harbor freight a bit cheaper
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December 2023 by levi stofer
This store has always had whatever I'm looking for. They have the things the large hardware stores don't have. Prices are reasonable, and so far, everything I have gotten from NT has been solid quality. Of the 3 stores I frequent, this is my favorite one.
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December 2023 by Frank C
Made this order so easy without any issues.
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September 2023 by Phil Herron
Very easy to use website to place orders.
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September 2023 by Nicke Jiménez
I took my EGO lawnmower for service at this location because EGO told me to. I went there and give all the information for why I was taking it there and provided my email and phone number, about 5 days later I was checking my email to see if they sent me any notification or updates but they did not reached out so I decided to call, and the person on the phone found my case after 17 min on the phone…and then he told me that the technician needs to talk to me to understand better the issue with the lawnmower which I responded “but I have provided my phone and email and the guy never reached out”!! And the guy on the phone says just that you need to call him on Friday so another 2 days for just talk about the same thing all over again. Long story short I called Friday and guess what???? The guy was not on the store hahaha so back to step 1. Customer service skill I would give a -5 if I could. Now I am without the lawnmower because of long weekend and will need to pay to someone to cut my grass. I would never recommend this place to no one!
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July 2023 by Jaren W.
You know what- I forgot to ring the bell on my way out today- all because I was excited to for the level of professionalism, teamwork, and just plain ole give a Dam***Lauren was excellent and had great Conversation, and she was able to answer my questions, and she even thanked me for my Service! I would wait in line to check out with Lauren- Michael - this guy awesome dude. The entire time he gave an energy of I'm happy you are here- This store was excellent, and I will be returning-
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June 2023 by John
I don't shop at Northern tool alot as I can usually find things cheaper elsewhere, but they had a milwaukee tool deal I couldn't pass up. This store is kind of hidden away off the main road. It is extremely nice, clean, and well stocked. All the employees were nice and very helpful. Never once did they act like they were inconvenienced by having to help me find what I needed. I normally go to the Buford location as it's much closer, but I never really cared for the store. Will probably make the long trip to Snellville just because of this experience from now on.
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June 2023 by Son Tran
Nice, clean store. Staff very helpful.
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June 2023 by Somar E.
Worst Costomer service. Rude as can be. Can't refund your money on new items without receipt even though they are the only ones that sell that brand.
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May 2023 by Frankie Dubs
Bought a transmission jack from here and I was missing the hardware. Alicia and Randy were very attentive and helped me by swapping out the old box with a new one. Great staff. Will be shopping here again!
