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February 2024 by Roger Strabala
All I did was return some items that my wife purchased and didn't need. The process was very simple and quick, I would compare the process to Amazon's. The clerk took the products, scanned the original ticket and applied the refund back to my card. Took less than a minute.
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February 2024 by Don E
Situated in the plaza alongside Ross, I received assistance from Abby, who was exceptionally helpful. She asked thorough questions to ensure I had all I needed. Moreover, signing up online for email and text promotions grants a one-time 15% discount for purchases over $30, and they provide a 10% military discount with proper ID. Discounts can not be stacked!
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January 2024 by NÀMÂSTÈBUTTAFLYZ
I was planning a party suddenly the party was off.I was concerned because I had opened an item or 2 while prepping, but overall everything was still in its packages and intact. But I was still concerned because it was just so much stuff. The general manager who is there during the week. Who runs the store date-day was SO helpful. He was so kind and understanding. He patiently helped return each and every item. And returned it back to my card with no problem. Superior that's the kind of leadership you need in an Retail setting. Sometimes, things happen, as long as the product is not damaged or opened. Then the right thing to do is to take the product back, especially if the person has a receipt. 5 stars to this manager and to his store. If ever, we need any items again we'll visit the Party City on Scenic Highway. AMAZING CUSTOMER SERVICE ?
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January 2024 by Yolanda Jackson
I ordered garland balloons that I was not awawuth assembly was 10' tall. With refund , same day service and friendly staff, the replacements were beautiful.
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January 2024 by Karen Dupree
I like coming here for their wide selection of items, and some of their prices are really nice. My only complaint is the amount of character or design plates you get for the price is a little pricey. It can get expensive if you are planning a party and want it all to match
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January 2024 by Vivian A.
They offer free balloon delivery. Now thats amazing.
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January 2024 by Allison M
This is specifically for the store on Scenic Highway. I got balloons blown upfor our daughter and her husband’s gender reveal the day before the reveal. I had them blown up at the Mall of GA store the day before, and when I woke up the morning of the event, all the balloons were on the floor. I panicked. We went to the store on Scenic Highway, and they, without hesitation, said they would make it right for us, even though we should’ve gone back to Mall of GA. The manager was so incredibly graceful and accommodating to us, as well as his staff. They really nailed us out of what would’ve been a very tight situation, and were incredibly grateful for their help. I wish I could leave 10 stars. Thank you so much!!!
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January 2024 by jim johnson
Good assortment
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January 2024 by Kimberly Goodloe
Great customer service
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December 2023 by Latasha J.
Purchased online for pick up in store that went well, they even called me to confirm that I needed helium in balloons that I didn’t select it for, when I went in store to pick up my order, the young lady only handed me balloons, but I had other items as well. She was quick to locate them, and I got my whole order.
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December 2023 by Montana Tonia
Found everything I needed !!! Affordable product s with fast friendly service.
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November 2023 by Veronica Gomez
I've had serveral issues at this Party City. Unfortunately, Rob, the manager at his location was never willing to resolve anything. First, I bought foil balloons for an event and was told to bring my receipt the following week to get them filled. When I showed up, they refused to fill them, saying I needed to make a reservation for helium. I mentioned that I was told to bring my receipt by the employee but Rob didn't seem to care. The following event, I purchased balloons and my own helium tank. It ended up being defective and had leaked all of the helium. I tried to return it after calling back and Rob refused. I told him I had called about it being defective, had my receipt andd did not think I should pay $40 for an empty tank. Finally he exchanged it. My new solution is buying foil balloons online and a helium tank at Sam's club or Walmart. Unless you're in a time crunch for an event , this party city is worthless. Two stars because my kids enjoyed looking at some decorations but that's it. Most of it is overpriced.
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November 2023 by Kimberly Green
I went to pick up orange colored medallions for a Halloween scavenger hunt for my boss. Upon arrival, cs @ door directed me directly to them. Being Halloween, checking out took awhile but line moved fast.
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November 2023 by Anita Harvey
I searched on line first for costume,due to Halloween season it was packed,one employee got my costume from the back,so it was easy even tho it was packed with customers
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October 2023 by Joshua Gomez
The store manager Rob lied to me. He told me that if I purchased balloons from his store, helium would be provided if I brought the receipt. 10 days later I arrived to claim the helium, and Rob refused. He stated he was running low and would not abide by his word. Do not purchase from a store with a poor manager that cannot adequately keep his store supply ready and available. Poor customer service.
