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December 2023 by Zynn Berry
Professional
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September 2023 by Kelsi Pynk
Horrible immediately placed me on holdWhen I went in the lady acted like I was inconveniencing her because I needed help I had my car towed and had gotten off from a night shift at 4 AM caught the bus to Atlanta and Walked Finally got my car and my card was blocked and I couldn’t get gas It seems every time I’m in an emergency situation there is a problem with my account I had to coast to get there an thankfully I did the customer service like had me talk with and reclaim the situation 7 times when I went in the branch and was not helped never updated the address got off at 4AM and couldn’t even get a burger and was hung on by the fraud department I can’t wait to speak with corporate west coast PNc was awesome the south is unprofessional and lacks empathy and this is why ppl don’t trust banks
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April 2023 by Dxzzy
Made a deposit for my dad yesterday and the customer service was great. Everyone I spoke to was very friendly and helpful.
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March 2023 by Mildred Rivers
Excellent Customer Service!PNC takes care of all my banking needs. Whether I stop in or go to the drive-through window, every time I am helped by LaTasha Ferguson, she is fast, efficient and professional but just as important if not more to me, she always seems happy, is extremely pleasant, and greets me with a big smile! You are lucky to have someone like her with outstanding customer service skills working for you!
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February 2023 by Anthony Thompson
Most of the people there do not have good customer service skills. I had monies fraudulently deducted from one of my checking accounts and I reported to the PNC Fraud, at first they refunded the money that was fraudulently deducted from my checking account, two weeks later, they denied my claim of fraud and is taking back the money that was refunded to my account. I have lost ALL confidence in this bank after being with them for years.
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December 2022 by Evan Morgan
I got in, had a very brief wait, conducted my business, then left. Staff was friendly and efficient, and finished my transaction quickly.
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October 2022 by A Brown
Vanessa went above and beyond for me today. She was patient kind and do her job with a smile. These reviews had me a little apprehensive, but it was not my experience . I'm very happy with the service I received .
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September 2022 by Dawon Mayfield
I have a business account at PNC Bank.This branch in Snellville ran by general manager Sheryl Gowens is very inconsistent!I was denied my business debit card using the same form of ID used to get a replacement months ago which was approved.Unfortunately I lost my wallet and all of my ID and needed to replace my card immediately.Not all but most of the staff seems to have an attitude problem and are not eager to help their clients.Out of curiosity I looked up the rating and it all made sense.If PNC cares anything about their name they will take action and either get Sheryl more training.. or just get rid of her all together! Every time I visit that branch there's a problem with her
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April 2022 by Andrea Holmes
The branch manager and bank tellers have no idea what they are doing. Provides incorrect information to clients and no sense of direction.
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February 2022 by Traci Grice
Great customer service. Glad I did not listen to the bad reviews.
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January 2022 by Mark Stallings
Rude staff. Drive thru extremely slow. 2 cars in front of me and it took 15 minutes. The lady in front of me pulled up and sent the tube in so she could get pen. Seriously!!!!!
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December 2021 by barbara maddox
Kinda slow one lady a little rude to white people hate to say went out of her way for the black ladies again I hate when I feel that way have never felt that way in any other PNC Bank
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December 2021 by Brianna Mufasa
very kind team, listener thoroughly and helped with my issues quickly
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October 2021 by Rose Girl
Vanessa went above and beyond for me today. She was patient kind and do her job with a smile. These reviews had me a little apprehensive, but it was not my experience . I'm very happy with the service I received .
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September 2021 by Valerie W
This location needs some serious work on their customer service. I hate to have to go inside this branch for anything. I'm always made to feel like I'm inconveniencing them. I live 5 min away but prefer driving all the way to Lawrenceville instead. Pitiful!
